Integrated Urgent Care - UCCH CAS modification

Opportunity overview

UCCH: The Unscheduled Care Co-ordination Hub (UCCH) (inc. the Conveyance Avoidance Helpline) received £990k non-recurrent funding from SNEE ICB, EEAST and NHSE in 2023/24. The Conveyance Avoidance Helpline (CAH) has been operational since April '20, with year to year, nonrecurrent funding. In 23/24 this cost £725k, which is significantly less than 22/23 which was £1.1m. The UCCH is a system-wide capability that plays a key role in delivering the vision of SNEE's emergency and urgent care community - 'People receive the right care, in the right place, first time, every time.' The UCCH's primary purpose is to improve the timeliness of care and support to C3 - C5 patients who have contacted EEAST for urgent care (either via 999 and 111). By doing so patient will receive care from the most appropriate teams in a timely way and avoid A&E attendance and unnecessary admission Since Jan '24, the UCCH has operated 12 hrs a day (0800-2000hrs), 7 days a week and is physically based at the ICB's Aspen House office in Colchester adjacent to the System Operation Centre. The UCCH will be available 12 hours a day, 7 days a week year-round. CAH: The aim of the service is to safely reduce the number of patients taken to hospital in an ambulance across Suffolk and North East Essex by providing on-scene ambulance crews a direct pathway to access a GP or Advanced Nurse Practitioner by telephone for clinical advice. PPG provides the service to SNEE ICB 24 hours a day, 7 days a week, with an additional 10.5 hours a day provided by SGPF on weekends. Crews on scene have 1 telephone number, which is redirected to the appropriate and available service. The line shall be staffed by a local GP/ANP with access to an enhanced summary care records or full patients notes. The service will be able to: 1) Write electronic prescriptions 2) Give clinical advice 3) Make onward referrals if identified to pharmacies, GPs and other services identified locally or on the DoS as appropriate. 4) Book appointments for patients in GP+ (once live). The priority of this service is to reduce pressure on the local Emergency Departments within Suffolk; however, the Service is encouraged to work with ESNEFT and WSFT to ensure that pathways to other services such as SDECs are also advised to crews where needed. Variation agreement template (full length or shorter-form Contract) for updating contracts in-year where there is capacity within the service, the service shall support ambulance control rooms with reviewing C3/C4 cases clinically identified as being applicable for primary care services. These cases shall be passed through by the ambulance control room and shall be treated in line with a procedure agreed between EEAST and SGPF This variation reflects a non-recurrent investment of £1,022,250 into the services listed above, running from 1 April 2024 to 31 March 2025

Awarded to

Amounts belong to published awards or contracts. Where several suppliers share one value, it is labelled as shared and is not a supplier-specific allocation.

Classification

• CPV85100000 — Health services

Lots

• The aim of the Conveyance Avoidance Hotline (CAH) service is to safely reduce the number of patients taken to hospital in an ambulance across Suffolk and North East Essex by providing on-scene ambulance crews a direct pathway to access a GP or Advanced Nurse Practitioner by telephone for clinical advice.Value not stated