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PROCUREMENT OPPORTUNITY

Passenger Lifts Maintenance 2025-28

The District Council of Folkestone and Hythe · Tender notice on Find a Tender

Tender information last checkedLast checked 30 Sept 2026, 04:44.

Opportunity overview

Folkestone & Hythe District Council wishes to enter into a JCT MTC 2016 for servicing, maintenance and repairs of passenger lifts. This is for comprehensive servicing, maintenance, and associated works of passenger lifts across various properties managed by the Council. It includes planned and preventative maintenance, responsive call-out services, emergency repairs, and component replacements, with a focus on meeting strict performance standards such as timely responses to breakdowns and entrapments, first-time fixes, and compliance with LOLER inspections. The contract spans an initial 29 months starting November 1, 2025, with a potential extension of up to 24 months, and has a maximum value of £475,000. Triple S Lift Services Ltd will provide local resources, qualified personnel, and environmentally sustainable practices to ensure efficient service delivery and adherence to key performance indicators.

Awarded to

Amounts belong to published awards or contracts. Where several suppliers share one value, it is labelled as shared and is not a supplier-specific allocation.

Triple S Lift Services Limited

Matched by number
Published award value
£475k
Awarded
10 Sept 2025
Award ID
1
Status
active
Identifier
GB-COH 06715811
Location
Ashford, England, UKJ45, TN23 8AJ, United Kingdom

Classification

  • CPV50750000 — Lift-maintenance services

Lots

  • Lot 1£475k

Documents and notices

Published notice details

Additional information from the published procurement release. Fields appear only when supplied by the source; check the original notice and tender documents before acting.

Scope, procedure and submissions

Id
DN779398
Status
complete
Above Threshold
Yes
Procurement Method
open
Main Procurement Category
services
Procurement Method Details
Open procedure

Legal basis

Id
2023/54
Scheme
UKPGA

Expected award period

Ends
12 Aug 2025, 23:59

Tender Period

Ends
25 Jul 2025, 13:00

Enquiry period

Ends
15 Jul 2025, 18:00

Submission terms

Electronic Submission Policy
allowed

Languages

en

Lots and requirements

Entry 1
Id
1
Status
complete
Has Renewal
Yes

Value

Amount
475,000
Currency
GBP
Including VAT
570,000

Renewal

Description
Option to extend by additional 24 months

Suitability

Sme
Yes
Vcse
Yes

Award criteria

Criteria

Criterion 1
Name
Price
Type
price
Description
30% price and 70% quality

Numbers

Entry 1
Number
100
Weight
percentageExact

Contract period

Ends
31 Mar 2028, 23:59
Starts
1 Nov 2025, 00:00
Max Extent Date
31 Mar 2030, 23:59

Items and delivery

Item 1
Id
1
Related Lot
1

Delivery locations

Entry 1
Region
UKC
Country
GB
Country Name
United Kingdom
Entry 2
Region
UKD
Country
GB
Country Name
United Kingdom
Entry 3
Region
UKE
Country
GB
Country Name
United Kingdom
Entry 4
Region
UKF
Country
GB
Country Name
United Kingdom
Entry 5
Region
UKG
Country
GB
Country Name
United Kingdom
Entry 6
Region
UKH
Country
GB
Country Name
United Kingdom
Entry 7
Region
UKI
Country
GB
Country Name
United Kingdom
Entry 8
Region
UKJ
Country
GB
Country Name
United Kingdom
Entry 9
Region
UKK
Country
GB
Country Name
United Kingdom

Additional Classifications

Entry 1
Id
50750000
Scheme
CPV
Description
Lift-maintenance services

Published documents

Entry 1
Id
conflictOfInterest
Description
Not published
Document Type
conflictOfInterest
Entry 2
Id
L-1
Description
Access to the tender documents are via Kent Business Portal, reference number - DN779398
Document Type
biddingDocuments
Entry 3
Id
L-2
Document Type
biddingDocuments
Entry 4
Id
L-3
Document Type
technicalSpecifications
Entry 5
Id
034206-2025
Format
text/html
Notice Type
UK4
Description
Tender notice on Find a Tender
Document Type
tenderNotice
Published
20 Jun 2025, 19:29

Buyer, suppliers and contacts

Organisation 1
Id
GB-PPON-PHJN-7589-LMHY
Name
The District Council of Folkestone and Hythe

Roles

buyer

Address

Region
UKJ44
Country
GB
Locality
Folkestone
Postal Code
CT20 2QY
Country Name
United Kingdom
Street Address
Civic Centre, Castle Hill Avenue

Details

Classifications

Entry 1
Id
publicAuthoritySubCentralGovernment
Scheme
UK_CA_TYPE
Description
Public authority - sub-central government

Identifier

Id
PHJN-7589-LMHY
Scheme
GB-PPON

Contact

Name
Ms Mhairi Richards
Telephone
+441303853401
Organisation 2
Id
GB-COH-06715811
Name
Triple S Lift Services Limited

Roles

supplier

Address

Region
UKJ45
Country
GB
Locality
Ashford, England
Postal Code
TN23 8AJ
Country Name
United Kingdom
Street Address
12 Hoggs Drive, Chilmington Green

Details

Vcse
No
Scale
sme
Sheltered Workshop
No
Public Service Mission Organization
No

Identifier

Id
06715811
Scheme
GB-COH

Contact

Additional Identifiers

Entry 1
Id
PQNG-4665-ZTMJ
Scheme
GB-PPON

Award information

Award 1
Id
1
Date
11 Sept 2025, 00:00
Status
active
Has Renewal
Yes
Above Threshold
Yes
Main Procurement Category
services
Assessment Summaries Date Sent
11 Sept 2025, 00:00

Items

Item 1
Id
1
Related Lot
1

Delivery locations

Entry 1
Region
UKJ44
Country
GB
Country Name
United Kingdom
Entry 2
Region
UKJ44
Country
GB
Country Name
United Kingdom

Additional Classifications

Entry 1
Id
50750000
Scheme
CPV
Description
Lift-maintenance services

Value

Amount
475,000
Currency
GBP
Including VAT
570,000

Renewal

Description
Option to extend by additional 24 months dependent on the satisfactory performance of the contractor and there being no significant changes to FHDC's requirements.

Documents

Entry 1
Id
055861-2025
Format
text/html
Notice Type
UK6
Description
Contract award notice on Find a Tender
Document Type
awardNotice
Published
11 Sept 2025, 14:55

Suppliers

Supplier 1
Id
GB-COH-06715811
Name
Triple S Lift Services Limited

Milestones

Entry 1
Id
1
Type
futureSignatureDate
Status
scheduled
Due
6 Oct 2025, 23:59

Related lots

1

Contract period

Ends
31 Mar 2028, 23:59
Starts
1 Nov 2025, 00:00
Max Extent Date
31 Mar 2030, 23:59

Standstill Period

Ends
22 Sept 2025, 23:59

Contracts and changes

Entry 1
Id
1
Title
Passenger Lifts Maintenance 2025-28
Status
active
Award ID
1
Date Signed
3 Nov 2025, 00:00
Has Renewal
Yes
Above Threshold
Yes

Value

Amount
475,000
Currency
GBP
Including VAT
570,000

Period

Ends
31 Mar 2028, 23:59
Starts
3 Nov 2025, 00:00
Max Extent Date
31 Mar 2030, 23:59

Renewal

Description
The contract spans an initial 29 months starting November 1, 2025, with a potential extension of up to 24 months, and has a maximum value of £475,000.

Documents

Entry 1
Id
076047-2025
Format
text/html
Notice Type
UK7
Description
Contract details notice on Find a Tender
Document Type
contractNotice
Published
21 Nov 2025, 13:48

Agreed Metrics

Entry 1
Id
1
Title
Site Visit Completion
Description
Completion of all scheduled monthly service visits within each calendar year must be 100%

Observations

Entry 1
Id
frequency

Period

Duration In Months
1
Entry 2
Id
2
Title
Call Outs Visits
Description
Attendance of 98% to all call-outs within the required response times: • 1 hour for trap-ins • 4 hours for general breakdowns.

Observations

Entry 1
Id
frequency

Period

Duration In Months
1
Entry 3
Id
3
Title
Repair and Reinstatement Visit
Description
Completion of repair and reinstatement of lift service during the first visit (first-time fix or same-day repair via parts sourcing). Expected 98%

Observations

Entry 1
Id
frequency

Period

Duration In Months
1
Entry 4
Id
4
Title
Customer Satisfaction Rating
Description
Customer satisfaction ratings for service delivery, using a three-tier scale: • Not satisfied • Satisfied • Exceeded expectations Feedback to include reasoning for scores.

Observations

Entry 1
Id
frequency

Period

Duration In Months
1
Entry 5
Id
5
Title
LOLER inspection
Description
LOLER inspection items within defined target times as defined within the LOLER report.

Observations

Entry 1
Id
frequency

Period

Duration In Months
1
Entry 6
Id
6
Title
Electronic Service and Repair Records
Description
Electronic Service and Repair Records to be provided to the Employer within tendered timelines

Observations

Entry 1
Id
frequency

Period

Duration In Months
1

Recorded locations

  • Buyer location · Folkestone · UKJ44 · CT20 2QY · United Kingdom
  • Delivery location · UKC · United Kingdom
  • Delivery location · UKD · United Kingdom
  • Delivery location · UKE · United Kingdom
  • Delivery location · UKF · United Kingdom
  • Delivery location · UKG · United Kingdom
  • Delivery location · UKH · United Kingdom
  • Delivery location · UKI · United Kingdom
  • Delivery location · UKJ · United Kingdom
  • Delivery location · UKK · United Kingdom

Notice and amendment history

1 published notice version reviewed by ProcuraAxis.

1 VERSION
  1. ocds-h6vhtk-055149-2025-11-21T13:48:32ZTender notice on Find a Tender ·