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PROCUREMENT OPPORTUNITY

ICT Customer Relationship Management System

East Riding of Yorkshire Council · Transparency notice on Find a Tender

Tender information last checkedLast checked 30 Sept 2026, 04:30.

Opportunity overview

The delivery of an ICT Customer Relationship System to help deliver back office ICT operations within the Council.

Awarded to

Amounts belong to published awards or contracts. Where several suppliers share one value, it is labelled as shared and is not a supplier-specific allocation.

Halo Services Solutions Ltd

Match pending…
Published award value
£681k
Awarded
19 Jun 2025
Award ID
1
Status
active
Identifier
GB-PPON PYVD-5774-MHXD
Location
Stowmarket, UKH14, IP14 1GJ, United Kingdom

Classification

No classification was supplied.

Lots

  • Lot LOT-0000Value not stated

Documents and notices

Published notice details

Additional information from the published procurement release. Fields appear only when supplied by the source; check the original notice and tender documents before acting.

Scope, procedure and submissions

Id
2235-25
Status
complete
Procurement Method
direct
Procurement Method Details
Direct award
Why this procedure was chosen
These additional / repeat goods and services, to be provided by the existing supplier, are critical to the efficient and effective operation of the Council. A change in supplier would result in the Council receiving goods and services that are different from the existing solution. In terms of implementation, operation, and maintenance there would be a number of technical reasons which would make a switch to any other solution disproportionately difficult to achieve. The solution integrates with several other embedded solutions. To implement a new solution would cause significant disruption and risk and availability of resource to establish these integrations and deliver an effective solution overall. A change in software would also result in significant additional training for back-office staff being required, leading to a potential risk of disruption.

Legal basis

Id
2023/54
Scheme
UKPGA

Procedure reasons

Entry 1
Id
additionalRepeatFurtherFollowingCompetitiveProcedure
Entry 2
Id
singleSuppliersTechnicalReasons

Lots and requirements

Entry 1
Id
LOT-0000
Status
complete

Published documents

Entry 1
Id
conflictOfInterest
Description
Not published
Document Type
conflictOfInterest

Buyer, suppliers and contacts

Organisation 1
Id
GB-PPON-PZQH-9124-TMLN
Name
East Riding of Yorkshire Council

Roles

buyer

Address

Region
UKE12
Country
GB
Locality
Beverley
Postal Code
HU17 9BA
Country Name
United Kingdom
Street Address
County Hall, Cross Street,

Details

Classifications

Entry 1
Id
publicAuthoritySubCentralGovernment
Scheme
UK_CA_TYPE
Description
Public authority - sub-central government

Identifier

Id
PZQH-9124-TMLN
Scheme
GB-PPON

Contact

Name
Andrew S Brown
Organisation 2
Id
GB-PPON-PYVD-5774-MHXD
Name
Halo Services Solutions Ltd

Roles

supplier

Address

Region
UKH14
Country
GB
Locality
Stowmarket
Postal Code
IP14 1GJ
Country Name
United Kingdom
Street Address
Gripping Way

Details

Vcse
No
Scale
sme
Sheltered Workshop
No
Public Service Mission Organization
No

Identifier

Id
PYVD-5774-MHXD
Scheme
GB-PPON

Contact

Award information

Award 1
Id
1
Date
19 Jun 2025, 01:00
Title
ICT Customer Relationship Management System
Status
active
Has Options
Yes
Has Renewal
Yes
Above Threshold
Yes
Main Procurement Category
goods

Items

Item 1
Id
LOT-0000
Related Lot
LOT-0000

Delivery locations

Entry 1
Region
UKE12
Country
GB
Country Name
United Kingdom
Entry 2
Region
UKE12
Country
GB
Country Name
United Kingdom
Entry 3
Region
UKE12
Country
GB
Country Name
United Kingdom

Additional Classifications

Entry 1
Id
48000000
Scheme
CPV
Description
Software package and information systems

Value

Amount
681,000
Currency
GBP
Including VAT
817,200

Options

Description
There will be scope to purchase additional licensing and functionality as neccesary throughout the life of the contract where it is deemed appropriate and to the benefit of the operations of the Council

Renewal

Description
Two x 24 month extension periods available

Documents

Entry 1
Id
033126-2025
Format
text/html
Notice Type
UK5
Description
Transparency notice on Find a Tender
Document Type
awardNotice
Published
18 Jun 2025, 08:49
Entry 2
Id
034379-2025
Format
text/html
Notice Type
UK6
Description
Contract award notice on Find a Tender
Document Type
awardNotice
Published
23 Jun 2025, 13:08

Suppliers

Supplier 1
Id
GB-PPON-PYVD-5774-MHXD
Name
Halo Services Solutions Ltd

Milestones

Entry 1
Id
1
Type
futureSignatureDate
Status
scheduled
Due
19 Jul 2025, 00:59

Related lots

LOT-0000

Contract period

Ends
1 Aug 2030, 00:59
Starts
1 Aug 2025, 01:00
Max Extent Date
1 Aug 2034, 00:59

Standstill Period

Ends
2 Jul 2025, 23:59

Contracts and changes

Entry 1
Id
1
Title
ICT Customer Relationship Mangement System
Status
active
Award ID
1
Date Signed
1 Aug 2025, 01:00
Has Options
Yes
Has Renewal
Yes
Above Threshold
Yes
No Agreed Metrics Rationale
The contract value is below the £5m threshold. Standard service level as stated in the contract will be used to manage the contract including support availability and response times abd uptime of the system.

Value

Amount
681,000
Currency
GBP
Including VAT
817,200

Period

Ends
1 Aug 2030, 00:59
Starts
4 Aug 2025, 01:00
Max Extent Date
1 Aug 2034, 00:59

Options

Description
The buyer reserves the right for additional purchases, described here, from the contractor: There will be scope to purchase additional licensing and functionality as neccesary throughout the life of the contract where it is deemed appropriate and to the benefit of the operations of the Council

Renewal

Description
Two x 24 month extensions available

Documents

Entry 1
Id
045538-2025
Format
text/html
Notice Type
UK7
Description
Contract details notice on Find a Tender
Document Type
contractNotice
Published
4 Aug 2025, 10:54

Recorded locations

  • Buyer location · Beverley · UKE12 · HU17 9BA · United Kingdom

Notice and amendment history

1 published notice version reviewed by ProcuraAxis.

1 VERSION
  1. ocds-h6vhtk-054eb4-2025-08-04T10:54:58+01:00Transparency notice on Find a Tender ·