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PROCUREMENT OPPORTUNITY

Healthwatch Norfolk

Norfolk County Council · Tender notice on Find a Tender

Tender information last checkedLast checked 30 Sept 2026, 04:20.

Opportunity overview

The Council has purchased healthwatch services that will place particular emphasis on reaching out to marginalised and vulnerable groups who might face additional challenges in accessing health and social care services. The provider will work with Local Authority to engage with a wide range of communities, including those who are often marginalised or vulnerable. To do this effectively, develop targeted engagement strategies that are tailored to the specific needs and characteristics of different groups.

Awarded to

Amounts belong to published awards or contracts. Where several suppliers share one value, it is labelled as shared and is not a supplier-specific allocation.

HEALTHWATCH NORFOLK

Matched by number
Published award value
£2.2m
Awarded
21 Jul 2025
Award ID
1
Status
active
Identifier
GB-COH 08366440
Location
Wymondham, UKH17, NR18 0SW, United Kingdom

Classification

  • CPV85000000 — Health and social work services

Lots

  • Lot 1£2.6m

Documents and notices

Published notice details

Additional information from the published procurement release. Fields appear only when supplied by the source; check the original notice and tender documents before acting.

Scope, procedure and submissions

Id
NCCT43080
Status
complete
Above Threshold
Yes
Procurement Method
open
Main Procurement Category
services
How to submit
This procurement will be managed electronically via the Councils e-procurement system. To participate in this procurement, applicants must first be registered on the system at https://in-tendhost.co.uk/norfolkcc. Full instructions for registration and use of the system can be found at https://in-tendhost.co.uk/norfolkcc/aspx/BuyerProfiles. Once registered you will be able to see the procurement project under the tenders section and express an interest to view the documentation and access any clarifications. If you encounter any difficulties whilst using the system you can contact the In-tend support team by phoning +44 8442728810 or e-mailing support@in-tend.co.uk.
Procurement Method Details
Open procedure

Covered By

GPA

Legal basis

Id
2023/54
Scheme
UKPGA

Expected award period

Ends
31 Jul 2025, 23:59

Tender Period

Ends
18 Jul 2025, 11:00

Enquiry period

Ends
11 Jul 2025, 11:00

Submission terms

Electronic Submission Policy
allowed

Languages

en

Lots and requirements

Entry 1
Id
1
Status
complete
Has Renewal
Yes

Value

Amount
2,590,000
Currency
GBP
Including VAT
2,590,000

Renewal

Description
The Contract may be extended by up to 60 months (36 + 24) at the Council's discretion.

Suitability

Sme
Yes

Award criteria

Criteria

Criterion 1
Name
Quality
Type
quality

Numbers

Entry 1
Number
100
Weight
percentageExact

Contract period

Ends
10 Aug 2032, 23:59
Starts
11 Aug 2025, 00:00
Max Extent Date
10 Aug 2037, 23:59

Selection criteria

Criteria

Criterion 1
Type
economic
Description
Conditions of participation are outlined in the Invitation to Tender.
Criterion 2
Type
technical
Description
Conditions of participation are outlined in the Invitation to Tender.

Items and delivery

Item 1
Id
1
Related Lot
1

Delivery locations

Entry 1
Region
UKH15
Country
GB
Country Name
United Kingdom
Entry 2
Region
UKH16
Country
GB
Country Name
United Kingdom
Entry 3
Region
UKH17
Country
GB
Country Name
United Kingdom

Additional Classifications

Entry 1
Id
85000000
Scheme
CPV
Description
Health and social work services

Published documents

Entry 1
Id
conflictOfInterest
Description
Not published
Document Type
conflictOfInterest
Entry 2
Id
L-1
Document Type
biddingDocuments
Entry 3
Id
A-2211
Format
application/vnd.openxmlformats-officedocument.wordprocessingml.document
Document Type
biddingDocuments
Entry 4
Id
A-2212
Format
application/msword
Document Type
biddingDocuments
Entry 5
Id
A-2213
Format
application/vnd.openxmlformats-officedocument.wordprocessingml.document
Document Type
biddingDocuments
Entry 6
Id
A-2214
Format
application/vnd.openxmlformats-officedocument.wordprocessingml.document
Document Type
biddingDocuments
Entry 7
Id
A-2215
Format
application/vnd.openxmlformats-officedocument.wordprocessingml.document
Document Type
biddingDocuments
Entry 8
Id
032749-2025
Format
text/html
Notice Type
UK4
Description
Tender notice on Find a Tender
Document Type
tenderNotice
Published
16 Jun 2025, 17:08

Buyer, suppliers and contacts

Organisation 1
Id
GB-PPON-PDYH-3246-XWTR
Name
Norfolk County Council

Roles

buyer

Address

Region
UKH15
Country
GB
Locality
Norwich
Postal Code
NR1 2DH
Country Name
United Kingdom
Street Address
County Hall, Martineau Lane

Details

Classifications

Entry 1
Id
publicAuthoritySubCentralGovernment
Scheme
UK_CA_TYPE
Description
Public authority - sub-central government

Identifier

Id
PDYH-3246-XWTR
Scheme
GB-PPON

Contact

Organisation 2
Id
GB-COH-08366440
Name
HEALTHWATCH NORFOLK

Roles

supplier

Address

Region
UKH17
Country
GB
Locality
Wymondham
Postal Code
NR18 0SW
Country Name
United Kingdom
Street Address
Suite 6 The Old Dairy Elm Farm

Details

Vcse
Yes
Scale
sme
Sheltered Workshop
No
Public Service Mission Organization
No

Identifier

Id
08366440
Scheme
GB-COH

Contact

Additional Identifiers

Entry 1
Id
PQYP-4165-CXNR
Scheme
GB-PPON

Award information

Award 1
Id
1
Date
22 Jul 2025, 00:00
Title
Healthwatch Norfolk
Status
active
Has Renewal
Yes
Above Threshold
Yes
Main Procurement Category
services
Assessment Summaries Date Sent
22 Jul 2025, 00:00

Items

Item 1
Id
1
Related Lot
1

Delivery locations

Entry 1
Region
UKH15
Country
GB
Country Name
United Kingdom
Entry 2
Region
UKH16
Country
GB
Country Name
United Kingdom
Entry 3
Region
UKH17
Country
GB
Country Name
United Kingdom
Entry 4
Region
UKH15
Country
GB
Country Name
United Kingdom
Entry 5
Region
UKH16
Country
GB
Country Name
United Kingdom
Entry 6
Region
UKH17
Country
GB
Country Name
United Kingdom

Additional Classifications

Entry 1
Id
85323000
Scheme
CPV
Description
Community health services

Value

Currency
GBP
Including VAT
2,220,000

Renewal

Description
The contract term offered will be an initial 24 month period, to run from 1st October 2025, with the option of extending, totalling to no more than 48 months.

Documents

Entry 1
Id
042361-2025
Format
text/html
Notice Type
UK6
Description
Contract award notice on Find a Tender
Document Type
awardNotice
Published
23 Jul 2025, 13:17

Suppliers

Supplier 1
Id
GB-COH-08366440
Name
HEALTHWATCH NORFOLK

Milestones

Entry 1
Id
1
Type
futureSignatureDate
Status
scheduled
Due
4 Aug 2025, 23:59

Related lots

1

Contract period

Ends
30 Sept 2027, 23:59
Starts
1 Oct 2025, 00:00
Max Extent Date
30 Sept 2031, 23:59

Standstill Period

Ends
1 Aug 2025, 23:59

Contracts and changes

Entry 1
Id
1
Title
Healthwatch Norfolk
Status
active
Award ID
1
Date Signed
20 Aug 2025, 00:00
Has Renewal
Yes
Above Threshold
Yes

Value

Currency
GBP
Including VAT
2,220,000

Period

Ends
30 Sept 2027, 23:59
Starts
22 Aug 2025, 00:00
Max Extent Date
30 Sept 2031, 23:59

Renewal

Description
The Contract may be extended by up to 60 months (36 + 24) at the Council's discretion.

Documents

Entry 1
Id
050808-2025
Format
text/html
Notice Type
UK7
Description
Contract details notice on Find a Tender
Document Type
contractNotice
Published
22 Aug 2025, 11:17
Entry 2
Id
050812-2025
Format
text/html
Notice Type
UK10
Description
Contract change notice on Find a Tender
Document Type
contractNotice
Published
22 Aug 2025, 11:22

Amendments

Entry 1
Id
050812-2025
Date
22 Aug 2025, 00:00
Rationale
Part way through this procurement, the Government announced that, as part of its 10-year plan for the NHS, national and local HealthWatch services will cease to operate in due course.

Rationale Classifications

Entry 1
Id
unforseeableCircumstances

Agreed Metrics

Entry 1
Id
1
Title
Engagement, Involvement and Reach

Observations

Entry 1
Id
frequency

Period

Duration In Months
3
Entry 2
Id
2
Title
Leadership and Decision Making

Observations

Entry 1
Id
frequency

Period

Duration In Months
3
Entry 3
Id
3
Title
Influence and Impact

Observations

Entry 1
Id
frequency

Period

Duration In Months
3
Entry 4
Id
4
Title
General

Observations

Entry 1
Id
frequency

Period

Duration In Months
3
Entry 5
Id
5
Title
Collaboration

Observations

Entry 1
Id
frequency

Period

Duration In Months
3
Entry 6
Id
6
Title
People

Observations

Entry 1
Id
frequency

Period

Duration In Months
3

Recorded locations

  • Buyer location · Norwich · UKH15 · NR1 2DH · United Kingdom
  • Delivery location · UKH15 · United Kingdom
  • Delivery location · UKH16 · United Kingdom
  • Delivery location · UKH17 · United Kingdom

Notice and amendment history

1 published notice version reviewed by ProcuraAxis.

1 VERSION
  1. ocds-h6vhtk-054dc3-2025-08-22T11:22:13+01:00Tender notice on Find a Tender ·