Contract for Print and Digital Delivery Fulfilment Services

Opportunity overview

Contract to provide a mailing fulfilment service for the printing and digital delivery of its Revenues, Benefits, Financial Assessments, Direct Payments, Housing and Exchequers documents.

Awarded to

Amounts belong to published awards or contracts. Where several suppliers share one value, it is labelled as shared and is not a supplier-specific allocation.

OPUS TRUST MARKETING LIMITED

Matched by number

Published award value: £1.5m
Awarded: 13 Oct 2025
Award ID: 1
Status: active
Identifier: GB-COH 03829462
Location: Leicester, UKF21, LE3 1UQ, United Kingdom

CRITIQOM LIMITED

Matched by number

Published award value: £1.5m
Awarded: 13 Oct 2025
Award ID: 2
Status: active
Identifier: GB-COH SC160484
Location: Strathclyde Business Park, UKM84, ML4 3NJ, United Kingdom

Classification

CPV64000000 — Postal and telecommunications services

Lots

Lot 1£1.5m

Documents and notices

Contract details notice on Find a TenderOpen source ↗
Contract award notice on Find a TenderOpen source ↗
Procurement termination notice on Find a TenderOpen source ↗
Contract award notice on Find a TenderOpen source ↗
Tender notice on Find a TenderOpen source ↗
Preliminary market engagement notice on Find a TenderOpen source ↗
Preliminary market engagement notice on Find a TenderOpen source ↗

Published notice details

Additional information from the published procurement release. Fields appear only when supplied by the source; check the original notice and tender documents before acting.

Scope, procedure and submissions

Id: OPEN20251053
Status: complete
Above Threshold: Yes
Procurement Method: open
Main Procurement Category: services
How to submit: https://www.open-uk.org/opportunities ↗
Procurement Method Details: Open procedure

Amendments

Entry 1

Id: 032843-2025
Description: Link to opportunity registration updated

Legal basis

Id: 2023/54
Uri: https://www.legislation.gov.uk/ukpga/2023/54/contents ↗
Scheme: UKPGA

Expected award period

Ends: 10 Oct 2025, 23:59

Tender Period

Ends: 15 Sept 2025, 12:00

Enquiry period

Ends: 5 Sept 2025, 12:00

Submission terms

Electronic Submission Policy: allowed

Languages

Lots and requirements

Entry 1

Id: 1
Status: complete
Has Renewal: Yes

Value

Amount: 1,500,000
Currency: GBP
Including VAT: 1,800,000

Renewal

Description: 2x Optional 12-month Extensions

Award criteria

Criteria

Criterion 1

Name: Value for Money
Type: price

Numbers

Entry 1

Number: 50
Weight: percentageExact

Criterion 2

Name: Quality Award Questions
Type: quality

Numbers

Entry 1

Number: 45
Weight: percentageExact

Criterion 3

Name: Social Value
Type: quality

Numbers

Entry 1

Number: 5
Weight: percentageExact

Contract period

Ends: 12 Oct 2028, 23:59
Starts: 13 Oct 2025, 00:00
Max Extent Date: 12 Oct 2030, 23:59

Items and delivery

Item 1

Id: 1
Related Lot: 1

Delivery locations

Entry 1

Region: UKC
Country: GB
Country Name: United Kingdom

Entry 2

Region: UKD
Country: GB
Country Name: United Kingdom

Entry 3

Region: UKE
Country: GB
Country Name: United Kingdom

Entry 4

Region: UKF
Country: GB
Country Name: United Kingdom

Entry 5

Region: UKG
Country: GB
Country Name: United Kingdom

Entry 6

Region: UKH
Country: GB
Country Name: United Kingdom

Entry 7

Region: UKI
Country: GB
Country Name: United Kingdom

Entry 8

Region: UKJ
Country: GB
Country Name: United Kingdom

Entry 9

Region: UKK
Country: GB
Country Name: United Kingdom

Entry 10

Region: UKC
Country: GB
Country Name: United Kingdom

Entry 11

Region: UKD
Country: GB
Country Name: United Kingdom

Entry 12

Region: UKE
Country: GB
Country Name: United Kingdom

Entry 13

Region: UKF
Country: GB
Country Name: United Kingdom

Entry 14

Region: UKG
Country: GB
Country Name: United Kingdom

Entry 15

Region: UKH
Country: GB
Country Name: United Kingdom

Entry 16

Region: UKI
Country: GB
Country Name: United Kingdom

Entry 17

Region: UKJ
Country: GB
Country Name: United Kingdom

Entry 18

Region: UKK
Country: GB
Country Name: United Kingdom

Entry 19

Region: UKC
Country: GB
Country Name: United Kingdom

Entry 20

Region: UKD
Country: GB
Country Name: United Kingdom

Entry 21

Region: UKE
Country: GB
Country Name: United Kingdom

Entry 22

Region: UKF
Country: GB
Country Name: United Kingdom

Entry 23

Region: UKG
Country: GB
Country Name: United Kingdom

Entry 24

Region: UKH
Country: GB
Country Name: United Kingdom

Entry 25

Region: UKI
Country: GB
Country Name: United Kingdom

Entry 26

Region: UKJ
Country: GB
Country Name: United Kingdom

Entry 27

Region: UKK
Country: GB
Country Name: United Kingdom

Additional Classifications

Entry 1

Id: 64000000
Scheme: CPV
Description: Postal and telecommunications services

Published documents

Entry 1

Id: conflictOfInterest
Description: Not published
Document Type: conflictOfInterest

Entry 2

Id: 047641-2025
Url: https://www.find-tender.service.gov.uk/Notice/047641-2025 ↗
Format: text/html
Notice Type: UK4
Description: Tender notice on Find a Tender
Document Type: tenderNotice
Published: 11 Aug 2025, 13:44

Entry 3

Id: 077324-2025
Url: https://www.find-tender.service.gov.uk/Notice/077324-2025 ↗
Format: text/html
Notice Type: UK12
Description: Procurement termination notice on Find a Tender
Document Type: tenderCancellationNotice
Published: 26 Nov 2025, 14:47

Planning and budget

Documents

Entry 1

Id: 032615-2025
Url: https://www.find-tender.service.gov.uk/Notice/032615-2025 ↗
Format: text/html
Notice Type: UK2
Description: Preliminary market engagement notice on Find a Tender
Document Type: marketEngagementNotice
Published: 16 Jun 2025, 14:03

Entry 2

Id: 032843-2025
Url: https://www.find-tender.service.gov.uk/Notice/032843-2025 ↗
Format: text/html
Notice Type: UK2
Description: Preliminary market engagement notice on Find a Tender
Document Type: marketEngagementNotice
Published: 17 Jun 2025, 10:54

Milestones

Entry 1

Id: engagement
Type: engagement
Status: scheduled
Due: 27 Jun 2025, 23:59
Description: Gateshead Council is undertaking a market engagement exercise to establish the level of interest in this opportunity, to gather information and improve our understanding of the market. Interested Contractors are invited to complete a market engagement questionnaire which can be accessed via the Open e-tendering system: https://www.open-uk.org/opportunities/overview/public/6c9b7a0c-8f19-43ca-9305-bc6e3f7be638

Buyer, suppliers and contacts

Organisation 1

Id: GB-PPON-PPGY-1151-NJQN
Name: Gateshead Borough Council

Roles

buyer

Address

Region: UKC22
Country: GB
Locality: Gateshead
Postal Code: NE8 1HH
Country Name: United Kingdom
Street Address: Civic Centre, Regent Terrace

Details

Classifications

Entry 1

Id: publicAuthoritySubCentralGovernment
Scheme: UK_CA_TYPE
Description: Public authority - sub-central government

Identifier

Id: PPGY-1151-NJQN
Scheme: GB-PPON

Contact

Email: procurement@gateshead.gov.uk

Organisation 2

Id: GB-COH-03829462
Name: OPUS TRUST MARKETING LIMITED

Roles

supplier

Address

Region: UKF21
Country: GB
Locality: Leicester
Postal Code: LE3 1UQ
Country Name: United Kingdom
Street Address: 133 Scudamore Road

Details

Url: http://www.adaresec.com ↗
Vcse: No
Scale: large
Sheltered Workshop: No
Public Service Mission Organization: No

Identifier

Id: 03829462
Scheme: GB-COH

Contact

Email: bidteam@adaresec.com

Additional Identifiers

Entry 1

Id: PRDQ-8728-BYPN
Scheme: GB-PPON

Organisation 3

Id: GB-UKPRN-10002639
Name: Gateshead Borough Council

Roles

buyer

Address

Region: UKC22
Country: GB
Locality: Gateshead
Postal Code: NE8 1HH
Country Name: United Kingdom
Street Address: Civic Centre, Regent Terrace

Details

Url: https://www.gateshead.gov.uk/article/31230/Learning-and-Skills ↗

Classifications

Entry 1

Id: publicAuthoritySubCentralGovernment
Scheme: UK_CA_TYPE
Description: Public authority - sub-central government

Identifier

Id: 10002639
Scheme: GB-UKPRN

Contact

Email: procurement@gateshead.gov.uk

Additional Identifiers

Entry 1

Id: PPGY-1151-NJQN
Scheme: GB-PPON

Organisation 4

Id: GB-COH-SC160484
Name: CRITIQOM LIMITED

Roles

supplier

Address

Region: UKM84
Country: GB
Locality: Strathclyde Business Park
Postal Code: ML4 3NJ
Country Name: United Kingdom
Street Address: Document House

Details

Url: http://www.mailmetrics.com ↗
Vcse: No
Scale: large
Sheltered Workshop: No
Public Service Mission Organization: No

Identifier

Id: SC160484
Scheme: GB-COH

Contact

Email: bidteam@adaresec.com

Additional Identifiers

Entry 1

Id: PMDV-1445-NQRL
Scheme: GB-PPON

Award information

Award 1

Id: 1
Date: 14 Oct 2025, 00:00
Status: active
Has Renewal: Yes
Above Threshold: Yes
Main Procurement Category: services
Assessment Summaries Date Sent: 14 Oct 2025, 00:00

Items

Item 1

Id: 1
Related Lot: 1

Delivery locations

Entry 1

Region: UKC
Country: GB
Country Name: United Kingdom

Entry 2

Region: UKD
Country: GB
Country Name: United Kingdom

Entry 3

Region: UKE
Country: GB
Country Name: United Kingdom

Entry 4

Region: UKF
Country: GB
Country Name: United Kingdom

Entry 5

Region: UKG
Country: GB
Country Name: United Kingdom

Entry 6

Region: UKH
Country: GB
Country Name: United Kingdom

Entry 7

Region: UKI
Country: GB
Country Name: United Kingdom

Entry 8

Region: UKJ
Country: GB
Country Name: United Kingdom

Entry 9

Region: UKK
Country: GB
Country Name: United Kingdom

Additional Classifications

Entry 1

Id: 64000000
Scheme: CPV
Description: Postal and telecommunications services

Value

Amount: 1,500,000
Currency: GBP
Including VAT: 1,800,000

Renewal

Description: 2x 12-month optional extensions

Documents

Entry 1

Id: 065209-2025
Url: https://www.find-tender.service.gov.uk/Notice/065209-2025 ↗
Format: text/html
Notice Type: UK6
Description: Contract award notice on Find a Tender
Document Type: awardNotice
Published: 14 Oct 2025, 14:09

Suppliers

Supplier 1

Id: GB-COH-03829462
Name: OPUS TRUST MARKETING LIMITED

Milestones

Entry 1

Id: 1
Type: futureSignatureDate
Status: scheduled
Due: 24 Oct 2025, 23:59

Related lots

Contract period

Ends: 6 Dec 2028, 23:59
Starts: 7 Dec 2025, 00:00
Max Extent Date: 6 Dec 2030, 23:59

Standstill Period

Ends: 23 Oct 2025, 23:59

Award 2

Id: 2
Date: 14 Oct 2025, 00:00
Status: active
Has Renewal: Yes
Above Threshold: Yes
Main Procurement Category: services
Assessment Summaries Date Sent: 14 Oct 2025, 00:00

Items

Item 1

Id: 1
Related Lot: 1

Delivery locations

Entry 1

Region: UKC
Country: GB
Country Name: United Kingdom

Entry 2

Region: UKC
Country: GB
Country Name: United Kingdom

Additional Classifications

Entry 1

Id: 64000000
Scheme: CPV
Description: Postal and telecommunications services

Value

Amount: 1,500,000
Currency: GBP
Including VAT: 1,800,000

Renewal

Description: 2x 12-month optional extensions

Documents

Entry 1

Id: 077340-2025
Url: https://www.find-tender.service.gov.uk/Notice/077340-2025 ↗
Format: text/html
Notice Type: UK6
Description: Contract award notice on Find a Tender
Document Type: awardNotice
Published: 26 Nov 2025, 15:01

Suppliers

Supplier 1

Id: GB-COH-SC160484
Name: CRITIQOM LIMITED

Milestones

Entry 1

Id: 1
Type: futureSignatureDate
Status: scheduled
Due: 9 Dec 2025, 23:59

Related lots

Contract period

Ends: 6 Dec 2028, 23:59
Starts: 9 Dec 2025, 00:00
Max Extent Date: 6 Dec 2030, 23:59

Standstill Period

Ends: 8 Dec 2025, 23:59

Contracts and changes

Entry 1

Id: 1
Status: cancelled
Award ID: 1
Status Details: Incorrect supplier details used in Contract Award Notice due to multiple branches within the successful supplier organisation.
Final Status Date: 26 Nov 2025, 00:00

Entry 2

Id: 2
Status: active
Award ID: 2
Date Signed: 10 Dec 2025, 00:00
Has Renewal: Yes
Above Threshold: Yes

Value

Amount: 1,500,000
Currency: GBP
Including VAT: 1,800,000

Period

Ends: 6 Dec 2028, 23:59
Starts: 10 Dec 2025, 00:00
Max Extent Date: 6 Dec 2030, 23:59

Renewal

Description: 2x 12-month optional extensions

Documents

Entry 1

Id: 081562-2025
Url: https://www.find-tender.service.gov.uk/Notice/081562-2025 ↗
Format: text/html
Notice Type: UK7
Description: Contract details notice on Find a Tender
Document Type: contractNotice
Published: 10 Dec 2025, 14:35

Agreed Metrics

Entry 1

Id: 1
Title: 1
Description: At annual billing, documents processed and passed for delivery within 7 calendar days of receiving the Council's data

Entry 2

Id: 2
Title: 2
Description: For daily billing, documents processed and dispatched on the same day providing the Council's data was uploaded by 10am

Entry 3

Id: 3
Title: 3
Description: Accuracy of automated merging process

Recorded locations

Buyer location · Gateshead · UKC22 · NE8 1HH · United Kingdom
Delivery location · UKC · United Kingdom
Delivery location · UKD · United Kingdom
Delivery location · UKE · United Kingdom
Delivery location · UKF · United Kingdom
Delivery location · UKG · United Kingdom
Delivery location · UKH · United Kingdom
Delivery location · UKI · United Kingdom
Delivery location · UKJ · United Kingdom
Delivery location · UKK · United Kingdom

Notice and amendment history

1 published notice version reviewed by ProcuraAxis.

1 VERSION

ocds-h6vhtk-05494f-2025-12-10T14:35:08ZPreliminary market engagement notice on Find a Tender · 10 Dec 2025, 14:35