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PROCUREMENT OPPORTUNITY

RBGKEW1447 - Face to face membership sales services

Royal Botanic Gardens, Kew · Tender notice on Find a Tender

Tender information last checkedLast checked 30 Sept 2026, 04:16.

Opportunity overview

We are looking to procure a supplier to initiate and close membership sales to prospective members face-to-face, on site at Kew Gardens. RBG, Kew has a successful membership scheme with over 100,000 members on around 80,000 memberships. This is made up of around 20,000 new sales and 60,000 renewals each year. We have ambitious plans to double our membership over the coming five years and we are seeking a partnership with a face-to-face membership sales agency to support this ambition. We have an existing contract in place for this service, and our current contract for this service delivers up to 10% of our annual sales. We are seeking a supplier who can support us to grow this in line with our ambitious plans. For more information about this opportunity, please visit the Delta eSourcing portal at: https://www.delta-esourcing.com/tenders/UK-UK-Richmond:-Recruitment-services./VW4C5ERNS2 To respond to this opportunity, please click here: https://www.delta-esourcing.com/respond/VW4C5ERNS2

Classification

  • CPV79600000 — Recruitment services

Lots

  • Lot 1£280k

Documents and notices

Published notice details

Additional information from the published procurement release. Fields appear only when supplied by the source; check the original notice and tender documents before acting.

Scope, procedure and submissions

Id
ocds-h6vhtk-054697
Status
cancelled
Above Threshold
Yes
Procurement Method
open
Main Procurement Category
services
Procurement Method Details
Competitive flexible procedure
Expression Of Interest Deadline
8 Jul 2025, 13:00

Covered By

GPA
CPTPP

Procedure

Features
Stage 1: Selection This stage will be a questionnaire that will be used to shortlist a maximum of 5 suppliers to be invited to submit a tender in Stage 2 of the process Stage 2: Tendering the 5 shortlisted suppliers will be required to submit a written response to the specification Stage 3: Clarifications Stage 4: Presentations All suppliers invited to submit a tender will be invited to presentation stage Stage 5: Preferred Supplier The highest scoring supplier using the methodology detailed in the ITT will be identified as the preferred supplier Stage 6: Standstill

Legal basis

Id
2023/54
Scheme
UKPGA

Expected award period

Ends
15 Oct 2025, 00:59

Enquiry period

Ends
2 Jul 2025, 00:59

Submission terms

Electronic Submission Policy
allowed

Languages

en

Lots and requirements

Entry 1
Id
1
Status
cancelled
Has Renewal
Yes

Value

Amount
280,000
Currency
GBP
Including VAT
336,000

Renewal

Description
One extension of up to a maximum of 2 years

Award criteria

Criteria

Criterion 1
Name
Staffing: Account Management, Training and staff management
Type
quality

Numbers

Entry 1
Number
15
Weight
percentageExact
Criterion 2
Name
Innovative Sales Generation
Type
quality

Numbers

Entry 1
Number
20
Weight
percentageExact
Criterion 3
Name
Collaboration with a customer organisation
Type
quality

Numbers

Entry 1
Number
15
Weight
percentageExact
Criterion 4
Name
Additional work within the contract
Type
quality

Numbers

Entry 1
Number
10
Weight
percentageExact
Criterion 5
Name
Membership sales methods
Type
quality

Numbers

Entry 1
Number
10
Weight
percentageExact
Criterion 6
Name
Equality Diversity & Inclusion
Type
quality

Numbers

Entry 1
Number
10
Weight
percentageExact
Criterion 7
Name
Table of rates
Type
price

Numbers

Entry 1
Number
20
Weight
percentageExact

Contract period

Ends
31 Oct 2027, 23:59
Starts
1 Nov 2025, 00:00
Max Extent Date
31 Oct 2029, 23:59

Items and delivery

Item 1
Id
1
Related Lot
1

Delivery locations

Entry 1
Region
UKI3
Country
GB
Country Name
United Kingdom

Additional Classifications

Entry 1
Id
79600000
Scheme
CPV
Description
Recruitment services

Published documents

Entry 1
Id
conflictOfInterest
Description
Not published
Document Type
conflictOfInterest
Entry 2
Id
A-2056
Format
application/pdf
Document Type
biddingDocuments
Entry 3
Id
A-2055
Format
application/pdf
Document Type
biddingDocuments
Entry 4
Id
L-957993897
Description
All tender documents can be viewed and downloaded from our tendering portal. You will need to register an account to be able to do this.
Document Type
technicalSpecifications
Entry 5
Id
031488-2025
Format
text/html
Notice Type
UK4
Description
Tender notice on Find a Tender
Document Type
tenderNotice
Published
11 Jun 2025, 12:05
Entry 6
Id
042458-2025
Format
text/html
Notice Type
UK12
Description
Procurement termination notice on Find a Tender
Document Type
tenderCancellationNotice
Published
23 Jul 2025, 15:29

Buyer, suppliers and contacts

Organisation 1
Id
GB-PPON-PGTT-3583-QXLN
Name
Royal Botanic Gardens, Kew

Roles

buyer

Address

Region
UKI75
Country
GB
Locality
Richmond
Postal Code
TW9 3AE
Country Name
United Kingdom
Street Address
Royal Botanic Gardens, Kew, The Herbarium, Kew Green

Details

Classifications

Entry 1
Id
publicAuthoritySubCentralGovernment
Scheme
UK_CA_TYPE
Description
Public authority - sub-central government

Identifier

Id
PGTT-3583-QXLN
Scheme
GB-PPON

Contact

Name
Sarah Jandu
Telephone
02083325000

Award information

Award 1
Id
1
Status
cancelled
Status Details
Tender Notice was viewed by a lot of suppliers but we did not receive many PSQ submissions. Specification is being reviewed and updated and we intend to re-advertise the opportunity in the Autumn of 2025
Final Status Date
21 Jul 2025, 00:00

Related lots

1

Recorded locations

  • Buyer location · Richmond · UKI75 · TW9 3AE · United Kingdom
  • Delivery location · UKI3 · United Kingdom

Notice and amendment history

1 published notice version reviewed by ProcuraAxis.

1 VERSION
  1. ocds-h6vhtk-054697-2025-07-23T15:29:13+01:00Tender notice on Find a Tender ·