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PROCUREMENT OPPORTUNITY

GWR Catering Service - Service Centre Operations & Delivery, and Catering Products & Supply

FIRST GREATER WESTERN LIMITED · Contract award notice on Find a Tender

Tender information last checkedLast checked 3 Oct 2026, 14:48.

Opportunity overview

GWR require Catering Services to be delivered across the network, which will be run under one contract. The catering service has two core functions the supplier is to deliver for this contract. 1. Service Centre Operations and Delivery: The supplier must be able to supply logistics operations and staff management to all GWR catered fleet. 2. Catering Products and Supply: The supplier must be able to supply all of GWR catering products, packaging and ancillary equipment. Route Details GWR manage many stations on the route with catered first-class lounges in Paddington, Cardiff, Penzance, and Truro as part of the logistics supply. Currently trains do not run on Christmas Day or Boxing Day, although some elements of the Service will be required on these days. GWR run: • 254 catered trains a day Monday - Friday, • 280 catered trains on Saturday and • 210 catered trains on a Sunday.

Awarded to

Amounts belong to published awards or contracts. Where several suppliers share one value, it is labelled as shared and is not a supplier-specific allocation.

DHL SUPPLY CHAIN LIMITED

Matched by number
Published award value
£48.5m
Awarded
23 Mar 2026
Award ID
1
Status
pending
Identifier
GB-COH 00528867
Location
MILTON KEYNES, UKJ12, MK9 1EA, United Kingdom

Classification

No classification was supplied.

Lots

  • Lot 1Value not stated

Documents and notices

Published notice details

Additional information from the published procurement release. Fields appear only when supplied by the source; check the original notice and tender documents before acting.

Scope, procedure and submissions

Id
ocds-h6vhtk-054675
Status
complete
Procurement Method
selective
Procurement Method Details
Competitive flexible procedure

Legal basis

Id
2023/54
Scheme
UKPGA

Special regime

utilities

Lots and requirements

Entry 1
Id
1
Status
complete

Buyer, suppliers and contacts

Organisation 1
Name
FIRST GREATER WESTERN LIMITED
Id
GB-COH-05113733

Identifier

Scheme
GB-COH
Id
05113733

Additional Identifiers

Entry 1
Scheme
GB-PPON
Id
PXVG-2764-GZCQ

Address

Street Address
Milford House 1 Milford Street
Locality
Wiltshire
Postal Code
SN1 1HL
Country
GB
Country Name
United Kingdom
Region
UKK14

Contact

Roles

buyer

Details

Classifications

Entry 1
Scheme
UK_CA_TYPE
Id
privateUtility
Description
Private utility
Organisation 2
Name
DHL SUPPLY CHAIN LIMITED
Id
GB-COH-00528867

Identifier

Scheme
GB-COH
Id
00528867

Address

Street Address
251 MIDSUMMER BOULEVARD
Locality
MILTON KEYNES
Postal Code
MK9 1EA
Country
GB
Country Name
United Kingdom
Region
UKJ12

Contact

Roles

supplier

Details

Scale
large
Vcse
No
Public Service Mission Organization
No
Sheltered Workshop
No

Award information

Award 1
Id
1
Status
pending
Date
23 Mar 2026, 00:00
Main Procurement Category
services
Above Threshold
Yes
Has Renewal
Yes
Has Options
Yes
Assessment Summaries Date Sent
23 Mar 2026, 00:00

Items

Item 1
Id
1
Related Lot
1

Additional Classifications

Entry 1
Scheme
CPV
Id
55520000
Description
Catering services

Delivery locations

Entry 1
Region
UKK1
Country
GB
Country Name
United Kingdom

Value

Including VAT
58,200,000
Amount
48,500,000
Currency
GBP

Suppliers

Supplier 1
Id
GB-COH-00528867
Name
DHL SUPPLY CHAIN LIMITED

Standstill Period

Ends
1 Apr 2026, 23:59

Contract period

Starts
1 Oct 2026, 00:00
Ends
30 Sept 2029, 23:59
Max Extent Date
30 Sept 2031, 23:59

Renewal

Description
The contract is 3 years initial term with the option to extend for a further 2 years.

Options

Description
Great Western Railway (GWR) reserves the right to introduce enhancements, modifications, or extensions to the scope of services or deliverables during the lifetime of the contract. These changes may arise due to evolving operational requirements, technological advancements, regulatory updates, or strategic priorities. Any such adjustments will be subject to mutual agreement between the parties and may be formalised through contract variation procedures, in accordance with the Procurement Act 23. The enhancements expected during the lifetime of this contract are detailed below. Future Enhancements: The service enhancement GWR anticipates taking place during the lifetime of the contract is that of the enhanced First-Class offer which will aim to improve the First-Class offer on services to improve service delivery and set new benchmarks (through improved customer satisfaction). The enhanced offer aims to drive sustainable growth for GWR through revenue and loyalty. GWR want to improve the First-Class experience by enhancing both the quality and consistency of the catering services. This will include improving GWRs food offering and ensuring that a high standard of service is available throughout the day, every day, both on-board and within the station lounges, over the next five years (2026 - 2031). The First-Class Lounge proposition is a 'Premium' catering product offering, such as the introduction of enhanced choice meal options and will include a review of GWRs Pullman service, and the Standard Class catering proposition. GWR want to introduce an enhanced onboard catering experience on the High-Speed Services (HSS) routes in the form of a hot breakfast option. GWR also want to further enhance customer service provision with proactive promotion of the product, including menu cards for customers. The aims are to: • Enhanced Customer Satisfaction • Increased loyalty and reduced complaints: • Strengthened brand reputation: • Improved employee engagement: • Step change towards a national railway:

Related lots

1

Documents

Entry 1
Id
026087-2026
Document Type
awardNotice
Notice Type
UK6
Description
Contract award notice on Find a Tender
Published
23 Mar 2026, 09:53
Format
text/html

Milestones

Entry 1
Id
1
Type
futureSignatureDate
Due
1 Jun 2026, 23:59
Status
scheduled

Recorded locations

  • Buyer location · Wiltshire · UKK14 · SN1 1HL · United Kingdom

Notice and amendment history

1 published notice version reviewed by ProcuraAxis.

1 VERSION
  1. 026087-2026Contract award notice on Find a Tender ·