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PROCUREMENT OPPORTUNITY

Out of Hours Call Handling Service

The Swaythling Housing Society Ltd (Trading as Abri) · Contract details notice on Find a Tender

Tender information last checkedLast checked 3 Oct 2026, 19:42.

Opportunity overview

Abri sought a dedicated provider to deliver an out-of-hours call handling service, ensuring residents receive timely, empathetic, and effective assistance when urgent housing management issues arise outside standard working hours. This includes critical concerns such as emergency repairs, serious incidents, and tenancy-related emergencies. Our goal was to implement an innovative, dependable, and cost-efficient solution that enhances service delivery while maintaining our commitment to high-quality, customer-focused support. The selected provider should offer a robust and responsive system that ensures residents feel supported and always valued.

Awarded to

Amounts belong to published awards or contracts. Where several suppliers share one value, it is labelled as shared and is not a supplier-specific allocation.

Morgan Sindall Property Services

Matched by number
Contract value
£2.2m
Awarded
Not supplied
Contract signed
13 Mar 2026
Including VAT
£2.6m
Award ID
1
Status
active
Identifier
GB-COH 04415196
Location
London, UKI32, W1W 8AJ, United Kingdom

Classification

No classification was supplied.

Lots

  • Lot LOT-0001Value not stated

Documents and notices

Published notice details

Additional information from the published procurement release. Fields appear only when supplied by the source; check the original notice and tender documents before acting.

Scope, procedure and submissions

Id
P/ABRI 1009/2025
Status
complete
Procurement Method
selective
Procurement Method Details
Competitive flexible procedure

Legal basis

Id
2023/54
Scheme
UKPGA

Lots and requirements

Entry 1
Id
LOT-0001
Status
complete

Published documents

Entry 1
Id
conflictOfInterest
Document Type
conflictOfInterest
Description
Not published

Buyer, suppliers and contacts

Organisation 1
Name
The Swaythling Housing Society Ltd (Trading as Abri)
Id
GB-MPR-10237R

Identifier

Scheme
GB-MPR
Id
10237R

Address

Street Address
Collins House, Bishopstoke Road
Locality
Eastleigh
Postal Code
SO50 6AD
Country
GB
Country Name
United Kingdom
Region
UKJ35

Contact

Name
Laiza Mendiola
Telephone
03001231567

Roles

buyer

Details

Classifications

Entry 1
Scheme
UK_CA_TYPE
Id
publicAuthoritySubCentralGovernment
Description
Public authority - sub-central government
Organisation 2
Name
Morgan Sindall Property Services
Id
GB-COH-04415196

Identifier

Scheme
GB-COH
Id
04415196

Address

Street Address
Kent House, 14-17 Market Place
Locality
London
Postal Code
W1W 8AJ
Country
GB
Country Name
United Kingdom
Region
UKI32

Contact

Telephone
07816250357

Roles

supplier

Details

Scale
large
Vcse
No
Public Service Mission Organization
No
Sheltered Workshop
No

Award information

Award 1
Id
1
Status
active
Main Procurement Category
services

Items

Item 1
Id
LOT-0001
Related Lot
LOT-0001

Additional Classifications

Entry 1
Scheme
CPV
Id
79512000
Description
Call centre
Entry 2
Scheme
CPV
Id
79511000
Description
Telephone operator services
Entry 3
Scheme
CPV
Id
79510000
Description
Telephone-answering services
Entry 4
Scheme
CPV
Id
64214200
Description
Telephone switchboard services
Entry 5
Scheme
CPV
Id
32551400
Description
Telephone network

Suppliers

Supplier 1
Id
GB-COH-04415196
Name
Morgan Sindall Property Services

Related lots

LOT-0001

Contracts and changes

Entry 1
Id
1
Award ID
1
Title
Out of Hours Call Handling Service
Status
active
Has Renewal
Yes
Above Threshold
Yes
Date Signed
13 Mar 2026, 00:00

Period

Starts
1 Apr 2026, 00:00
Ends
31 Mar 2029, 23:59
Max Extent Date
1 Apr 2036, 23:59

Renewal

Description
Optional to extend up to 84 months

Value

Including VAT
2,640,000
Amount
2,200,000
Currency
GBP

Documents

Entry 1
Id
023616-2026
Document Type
contractNotice
Notice Type
UK7
Description
Contract details notice on Find a Tender
Published
16 Mar 2026, 15:07
Format
text/html

Recorded locations

  • Buyer location · Eastleigh · UKJ35 · SO50 6AD · United Kingdom

Notice and amendment history

1 published notice version reviewed by ProcuraAxis.

1 VERSION
  1. 023616-2026Contract details notice on Find a Tender ·