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PROCUREMENT OPPORTUNITY

ITT – Open Procedure for provision of Home Energy Scotland Advice Centre Services Lots 1-5

Energy Saving Trust Ltd · award, contract

Tender information last checkedLast checked 27 Sept 2026, 01:22.

Opportunity overview

Energy Saving Trust is procuring an opportunity for Tenderers to operate and manage five Home Energy Scotland advice centres to provide free, expert, impartial, highly tailored advice to householders and other customers on affordable warmth, sustainable energy and low carbon lifestyles. This opportunity is being procured under five geographical lots. The Specification at Section 2 includes specific details of the technical requirements to be provided under each lot.

Awarded to

Amounts belong to published awards or contracts. Where several suppliers share one value, it is labelled as shared and is not a supplier-specific allocation.

Changeworks

Match pending…
Contract value
£1.2m
Awarded
Not supplied
Contract signed
16 Dec 2025
Award ID
066318-2026-1
Status
active
Location
Inverness, UKM6, IV2 6AA, United Kingdom

Scarf

Matched by exact name
Contract value
£1.2m
Awarded
Not supplied
Contract signed
16 Dec 2025
Award ID
066318-2026-2
Status
active
Location
Aberdeen, UKM5, AB11 5EE, United Kingdom

Changeworks Resources for Life

Matched by exact name
Contract value
£1.5m
Awarded
Not supplied
Contract signed
16 Dec 2025
Award ID
066318-2026-3
Status
active
Location
Edinburgh, UK, EH4 4HS, United Kingdom

Energy Agency

Matched by exact name
Contract value
£855k
Awarded
Not supplied
Contract signed
16 Dec 2025
Award ID
066318-2026-4
Status
active
Location
Ayr, UKM94, KA8 9FG, United Kingdom

The Wise Group

Matched by exact name
Contract value
£1.7m
Awarded
Not supplied
Contract signed
19 Dec 2025
Award ID
066318-2026-5
Status
active
Location
Glasgow, UK, G40 1DA, United Kingdom

Classification

  • CPV71314200 — Energy-management services
  • CPV71314300 — Energy-efficiency consultancy services
  • CPV79512000 — Call centre

Lots

  • Home Energy Scotland Highlands and IslandsValue not stated
  • Home Energy Scotland North EastValue not stated
  • Local Authority areas covered under HES South EastValue not stated
  • Home Energy Scotland South WestValue not stated
  • Home Energy Scotland Strathclyde and CentralValue not stated

Published notice details

Additional information from the published procurement release. Fields appear only when supplied by the source; check the original notice and tender documents before acting.

Scope, procedure and submissions

Id
EST/ITT/HES3/0725
Status
complete
Main Procurement Category
services
Procurement Method
open
Procurement Method Details
Open procedure

Legal basis

Id
32014L0024
Scheme
CELEX

Classification

Scheme
CPV
Id
79512000
Description
Call centre

Lots and requirements

Entry 1
Id
2
Title
Home Energy Scotland North East
Description
Energy Saving Trust wishes to appoint a contractor to operate and manage The North East HES advice centre (Lot 2) from 1st April 2026. Local Authority areas covered under HES North East: Aberdeen City Aberdeenshire Angus Dundee City Moray Perth and Kinross We are procuring five regional contracts, this lot being one of five. Tenderers must locate staff for delivery of the service within the region covered by each lot and tenderers will only be able to bid for a maximum of 2 lots. The advice network was established in 2008 and is managed on behalf of the Scottish Government by Energy Saving Trust. The current contracts are due to expire on 31 March 2026. The HES advice centres provide a range of services to encourage and enable householders to adopt lower carbon lifestyles and, where at risk from fuel poverty, achieve affordable warmth. The services include advising customers on the opportunities to reduce carbon impacts and save money by: adopting energy efficient and other low carbon behaviours; purchasing energy efficient appliances; installing clean heating, insulation and other energy efficiency measures; generating energy through home renewables as well as advising on and providing access to various schemes of financial support. They provide a gateway to assistance to low-income householders through the Scottish Government's Warmer Homes Scotland programme, Home Energy Scotland grants and loans, and area-based schemes. The advice centres deliver direct advice by phone, email, in person and through digital channels, and develop collaborative partnerships and outreach, working to meet agreed activity KPIs. The estimated total value of the services being tendered is GBP 12 million over 2 years to March 2028, with a potential for two further one-year extensions. Around GBP 1.2 million (excl VAT) per year of this budget is attributable to the North East Centre. This figure, and figures for future years of the service are subject to ongoing revision and approval from Scottish Government, acting in their own sole discretion. The contracts are expected to commence on the 1st of April 2026. Additional information: All information is included in the attached documents.
Has Options
No
Status
cancelled

Award criteria

Criteria

Criterion 1
Name
Technical
Type
quality
Description
75%
Criterion 2
Name
Sustainability and Net Zero
Type
quality
Description
10%
Criterion 3
Name
Transparency and value for money
Type
quality
Description
10%
Criterion 4
Type
price
Description
5%
Entry 2
Id
3
Title
Local Authority areas covered under HES South East
Description
Energy Saving Trust wishes to appoint a contractor to operate and manage The South East HES advice centre (Lot 3) from 1st April 2026. Local Authority areas covered under HES South East: East Lothian Edinburgh, City of Fife Midlothian Scottish Borders West Lothian We are procuring five regional contracts, this lot being one of five. Tenderers must locate staff for delivery of the service within the region covered by each lot and tenderers will only be able to bid for a maximum of 2 lots. The advice network was established in 2008 and is managed on behalf of the Scottish Government by Energy Saving Trust. The current contracts are due to expire on 31 March 2026. The HES advice centres provide a range of services to encourage and enable householders to adopt lower carbon lifestyles and, where at risk from fuel poverty, achieve affordable warmth. The services include advising customers on the opportunities to reduce carbon impacts and save money by: adopting energy efficient and other low carbon behaviours; purchasing energy efficient appliances; installing clean heating, insulation and other energy efficiency measures; generating energy through home renewables as well as advising on and providing access to various schemes of financial support. They provide a gateway to assistance to low-income householders through the Scottish Government's Warmer Homes Scotland programme, Home Energy Scotland grants and loans, and area-based schemes. The advice centres deliver direct advice by phone, email, in person and through digital channels, and develop collaborative partnerships and outreach, working to meet agreed activity KPIs. The estimated total value of the services being tendered is GBP 12 million over 2 years to March 2028, with a potential for two further one-year extensions. Around GBP 1.3 million (excl VAT) per year of this budget is attributable to the South East Centre. This figure, and figures for future years of the service are subject to ongoing revision and approval from Scottish Government, acting in their own sole discretion. The contracts are expected to commence on the 1st of April 2026. Additional information: All information is included in the attached documents.
Has Options
No
Status
cancelled

Award criteria

Criteria

Criterion 1
Name
Technical
Type
quality
Description
75%
Criterion 2
Name
Transparency and value for money
Type
quality
Description
10%
Criterion 3
Name
Sustainability and net zero
Type
quality
Description
10%
Criterion 4
Type
price
Description
5%
Entry 3
Id
4
Title
Home Energy Scotland South West
Description
Energy Saving Trust wishes to appoint a contractor to operate and manage The South West HES advice centre (Lot 4) from 1st April 2026. Local Authority areas covered under HES South West: Dumfries and Galloway East Ayrshire North Ayrshire South Ayrshire We are procuring five regional contracts, this lot being one of five. Tenderers must locate staff for delivery of the service within the region covered by each lot and tenderers will only be able to bid for a maximum of 2 lots. The advice network was established in 2008 and is managed on behalf of the Scottish Government by Energy Saving Trust. The current contracts are due to expire on 31 March 2026. The HES advice centres provide a range of services to encourage and enable householders to adopt lower carbon lifestyles and, where at risk from fuel poverty, achieve affordable warmth. The services include advising customers on the opportunities to reduce carbon impacts and save money by: adopting energy efficient and other low carbon behaviours; purchasing energy efficient appliances; installing clean heating, insulation and other energy efficiency measures; generating energy through home renewables as well as advising on and providing access to various schemes of financial support. They provide a gateway to assistance to low-income householders through the Scottish Government's Warmer Homes Scotland programme, Home Energy Scotland grants and loans, and area-based schemes. The advice centres deliver direct advice by phone, email, in person and through digital channels, and develop collaborative partnerships and outreach, working to meet agreed activity KPIs. The estimated total value of the services being tendered is GBP 12 million over 2 years to March 2028, with a potential for two further one-year extensions. Around GBP 0.8 million (excl VAT) per year of this budget is attributable to the South West Centre. This figure, and figures for future years of the service are subject to ongoing revision and approval from Scottish Government, acting in their own sole discretion. The contracts are expected to commence on the 1st of April 2026. Additional information: All information is included in the attached documents.
Has Options
No
Status
cancelled

Award criteria

Criteria

Criterion 1
Name
Technical
Type
quality
Description
75%
Criterion 2
Name
Sustainability and net zero
Type
quality
Description
10%
Criterion 3
Name
Transparency and value for money
Type
quality
Description
10%
Criterion 4
Type
price
Description
5%
Entry 4
Id
5
Title
Home Energy Scotland Strathclyde and Central
Description
Energy Saving Trust wishes to appoint a contractor to operate and manage The Strathclyde and Central HES advice centre (Lot 5) from 1st April 2026. Home Energy Scotland Strathclyde and Central: Clackmannanshire East Dunbartonshire East Renfrewshire Falkirk Glasgow City Inverclyde North Lanarkshire Renfrewshire South Lanarkshire Stirling West Dunbartonshire We are procuring five regional contracts, this lot being one of five. Tenderers must locate staff for delivery of the service within the region covered by each lot and tenderers will only be able to bid for a maximum of 2 lots. The advice network was established in 2008 and is managed on behalf of the Scottish Government by Energy Saving Trust. The current contracts are due to expire on 31 March 2026. The HES advice centres provide a range of services to encourage and enable householders to adopt lower carbon lifestyles and, where at risk from fuel poverty, achieve affordable warmth. The services include advising customers on the opportunities to reduce carbon impacts and save money by: adopting energy efficient and other low carbon behaviours; purchasing energy efficient appliances; installing clean heating, insulation and other energy efficiency measures; generating energy through home renewables as well as advising on and providing access to various schemes of financial support. They provide a gateway to assistance to low-income householders through the Scottish Government's Warmer Homes Scotland programme, Home Energy Scotland grants and loans, and area-based schemes. The advice centres deliver direct advice by phone, email, in person and through digital channels, and develop collaborative partnerships and outreach, working to meet agreed activity KPIs. The estimated total value of the services being tendered is GBP 12 million over 2 years to March 2028, with a potential for two further one-year extensions. Around GBP 1.8 million (excl VAT) per year of this budget is attributable to the Strathclyde and Central. This figure, and figures for future years of the service are subject to ongoing revision and approval from Scottish Government, acting in their own sole discretion. The contracts are expected to commence on the 1st of April 2026. Additional information: All information is available in the attached documents.
Has Options
No
Status
cancelled

Award criteria

Criteria

Criterion 1
Name
Technical
Type
quality
Description
75%
Criterion 2
Name
Transparency and value for money
Type
quality
Description
10%
Criterion 3
Name
Sustainability and net zero
Type
quality
Description
10%
Criterion 4
Type
price
Description
5%
Entry 5
Id
1
Title
Home Energy Scotland Highlands and Islands
Description
Energy Saving Trust wishes to appoint a contractor to operate and manage The Highlands and Islands HES advice centre (Lot 1) from 1st April 2026. Local Authority areas covered under HES Highlands and Islands: Argyll and Bute Highland Na h-Eileanan Siar Orkney Islands Shetland Islands We are procuring five regional contracts, this lot being one of five. Tenderers must locate staff for delivery of the service within the region covered by each lot and tenderers will only be able to bid for a maximum of 2 lots. The advice network was established in 2008 and is managed on behalf of the Scottish Government by Energy Saving Trust. The current contracts are due to expire on 31 March 2026. The HES advice centres provide a range of services to encourage and enable householders to adopt lower carbon lifestyles and, where at risk from fuel poverty, achieve affordable warmth. The services include advising customers on the opportunities to reduce carbon impacts and save money by: adopting energy efficient and other low carbon behaviours; purchasing energy efficient appliances; installing clean heating, insulation and other energy efficiency measures; generating energy through home renewables as well as advising on and providing access to various schemes of financial support. They provide a gateway to assistance to low-income householders through the Scottish Government's Warmer Homes Scotland programme, Home Energy Scotland grants and loans, and area-based schemes. The advice centres deliver direct advice by phone, email, in person and through digital channels, and develop collaborative partnerships and outreach, working to meet agreed activity KPIs. The estimated total value of the services being tendered is GBP 12 million over 2 years to March 2028, with a potential for two further one-year extensions. Around GBP 1.1 million (excl VAT) per year of this budget is attributable to the Highlands and Islands Centre. This figure, and figures for future years of the service are subject to ongoing revision and approval from Scottish Government, acting in their own sole discretion. The contracts are expected to commence on the 1st of April 2026. Additional information: All information is included in the attached documents.
Has Options
No
Status
cancelled

Award criteria

Criteria

Criterion 1
Name
Technical
Type
quality
Description
75%
Criterion 2
Name
Sustainability and net Zero
Type
quality
Description
10%
Criterion 3
Name
Transparency and value for money
Type
quality
Description
10%
Criterion 4
Type
price
Description
5%

Items and delivery

Item 1
Id
2
Related Lot
2

Additional Classifications

Entry 1
Scheme
CPV
Id
79512000
Description
Call centre
Entry 2
Scheme
CPV
Id
71314300
Description
Energy-efficiency consultancy services
Entry 3
Scheme
CPV
Id
71314200
Description
Energy-management services

Delivery locations

Entry 1
Region
UKM

Delivery Location

Description
Aberdeen City Aberdeenshire Angus Dundee City Moray Perth and Kinross
Item 2
Id
3
Related Lot
3

Additional Classifications

Entry 1
Scheme
CPV
Id
79512000
Description
Call centre
Entry 2
Scheme
CPV
Id
71314300
Description
Energy-efficiency consultancy services
Entry 3
Scheme
CPV
Id
71314200
Description
Energy-management services

Delivery locations

Entry 1
Region
UKM7

Delivery Location

Description
East Lothian Edinburgh, City of Fife Midlothian Scottish Borders West Lothian
Item 3
Id
4
Related Lot
4

Additional Classifications

Entry 1
Scheme
CPV
Id
79512000
Description
Call centre
Entry 2
Scheme
CPV
Id
71314300
Description
Energy-efficiency consultancy services
Entry 3
Scheme
CPV
Id
71314200
Description
Energy-management services

Delivery locations

Entry 1
Region
UKM9

Delivery Location

Description
East Ayrshire North Ayrshire South Ayrshire
Item 4
Id
5
Related Lot
5

Additional Classifications

Entry 1
Scheme
CPV
Id
79512000
Description
Call centre
Entry 2
Scheme
CPV
Id
71314300
Description
Energy-efficiency consultancy services
Entry 3
Scheme
CPV
Id
71314200
Description
Energy-management services

Delivery locations

Entry 1
Region
UKM8

Delivery Location

Description
Clackmannanshire East Dunbartonshire Falkirk Glasgow City Inverclyde, East Renfrewshire North Lanarkshire Renfrewshire South Lanarkshire Stirling West Dunbartonshire
Item 5
Id
1
Related Lot
1

Additional Classifications

Entry 1
Scheme
CPV
Id
79512000
Description
Call centre
Entry 2
Scheme
CPV
Id
71314300
Description
Energy-efficiency consultancy services
Entry 3
Scheme
CPV
Id
71314200
Description
Energy-management services

Delivery locations

Entry 1
Region
UKM6

Delivery Location

Description
Argyll and Bute Highland Na h-Eileanan Siar Orkney Islands Shetland Islands

Buyer, suppliers and contacts

Organisation 1
Name
Energy Saving Trust Ltd
Id
GB-FTS-112606

Identifier

Legal Name
Energy Saving Trust Ltd

Address

Street Address
Prospect House, 5 Thistle Street
Locality
EH2 1DF
Region
UKM75
Postal Code
Edinburgh
Country Name
United Kingdom

Contact

Name
David Angelini
Telephone
+44 1315557900

Roles

buyer
centralPurchasingBody

Details

Classifications

Entry 1
Scheme
TED_CA_TYPE
Description
Not for Profit
Entry 2
Scheme
COFOG
Id
05
Description
Environmental protection
Organisation 2
Name
Changeworks
Id
GB-FTS-184716

Identifier

Legal Name
Changeworks

Address

Street Address
Fairways House, Fairways Business Park
Locality
Inverness
Region
UKM6
Postal Code
IV2 6AA
Country Name
United Kingdom

Contact

Telephone
+44 07554456905

Roles

supplier

Details

Scale
sme
Organisation 3
Name
Scarf
Id
GB-FTS-117175

Identifier

Legal Name
Scarf

Address

Street Address
1 Cotton Street
Locality
Aberdeen
Region
UKM5
Postal Code
AB11 5EE
Country Name
United Kingdom

Contact

Telephone
+44 7494782032

Roles

supplier

Details

Scale
sme
Organisation 4
Name
Changeworks Resources for Life
Id
GB-FTS-184717

Identifier

Legal Name
Changeworks Resources for Life

Address

Street Address
Orchard Brae House
Locality
Edinburgh
Region
UK
Postal Code
EH4 4HS
Country Name
United Kingdom

Contact

Telephone
+44 1315387945

Roles

supplier

Details

Scale
sme
Organisation 5
Name
Energy Agency
Id
GB-FTS-184718

Identifier

Legal Name
Energy Agency

Address

Street Address
2 Forbes Drive
Locality
Ayr
Region
UKM94
Postal Code
KA8 9FG
Country Name
United Kingdom

Contact

Telephone
+44 775428664

Roles

supplier

Details

Scale
sme
Organisation 6
Name
The Wise Group
Id
GB-FTS-184719

Identifier

Legal Name
The Wise Group

Address

Street Address
Templeton Business Centre, Doges, Third Floor, 62 Templeton Street
Locality
Glasgow
Region
UK
Postal Code
G40 1DA
Country Name
United Kingdom

Contact

Telephone
+44 1413033131

Roles

supplier

Details

Scale
large
Organisation 7
Name
Edinburgh Sheriff Court and Justice of the Peace Court
Id
GB-FTS-595

Identifier

Legal Name
Edinburgh Sheriff Court and Justice of the Peace Court

Address

Locality
Edinburgh
Country Name
United Kingdom

Roles

reviewBody

Award information

Award 1
Id
066318-2026-1
Title
Home Energy Scotland Highlands and Islands
Status
active

Related lots

1

Suppliers

Supplier 1
Id
GB-FTS-184716
Name
Changeworks
Award 2
Id
066318-2026-2
Title
Home Energy Scotland North East
Status
active

Related lots

2

Suppliers

Supplier 1
Id
GB-FTS-117175
Name
Scarf
Award 3
Id
066318-2026-3
Title
Local Authority areas covered under HES South East
Status
active

Related lots

3

Suppliers

Supplier 1
Id
GB-FTS-184717
Name
Changeworks Resources for Life
Award 4
Id
066318-2026-4
Title
Home Energy Scotland South West
Status
active

Related lots

4

Suppliers

Supplier 1
Id
GB-FTS-184718
Name
Energy Agency
Award 5
Id
066318-2026-5
Title
Home Energy Scotland Strathclyde and Central
Status
active

Related lots

5

Suppliers

Supplier 1
Id
GB-FTS-184719
Name
The Wise Group

Contracts and changes

Entry 1
Id
066318-2026-1
Award ID
066318-2026-1
Title
Home Energy Scotland Highlands and Islands
Status
active
Date Signed
16 Dec 2025, 00:00

Value

Amount
1,233,000
Currency
GBP
Entry 2
Id
066318-2026-2
Award ID
066318-2026-2
Title
Home Energy Scotland North East
Status
active
Date Signed
16 Dec 2025, 00:00

Value

Amount
1,233,000
Currency
GBP
Entry 3
Id
066318-2026-3
Award ID
066318-2026-3
Title
Local Authority areas covered under HES South East
Status
active
Date Signed
16 Dec 2025, 00:00

Value

Amount
1,478,000
Currency
GBP
Entry 4
Id
066318-2026-4
Award ID
066318-2026-4
Title
Home Energy Scotland South West
Status
active
Date Signed
16 Dec 2025, 00:00

Value

Amount
855,000
Currency
GBP
Entry 5
Id
066318-2026-5
Award ID
066318-2026-5
Title
Home Energy Scotland Strathclyde and Central
Status
active
Date Signed
19 Dec 2025, 00:00

Value

Amount
1,650,000
Currency
GBP

Recorded locations

  • Buyer location · EH2 1DF · UKM75 · Edinburgh · United Kingdom
  • Delivery location · UKM
  • Delivery location · UKM6
  • Delivery location · UKM7
  • Delivery location · UKM8
  • Delivery location · UKM9

Notice and amendment history

1 published notice version reviewed by ProcuraAxis.

1 VERSION
  1. 066318-2026award, contract ·