ProcuraAxisBeta
Sign inCreate Free Account
Home / Opportunities / Opportunity
PROCUREMENT OPPORTUNITY

Management and Delivery of a Belfast Citywide Appeals Service

Belfast City Council · Preliminary market engagement notice on Find a Tender

Tender information last checkedLast checked 30 Sept 2026, 04:01.

Opportunity overview

This procurement is in relation to the management and delivery of a Belfast Citywide Appeals Service. Belfast City Council wishes to appoint an experienced Contractor who will provide suitably qualified advisors and administration support, to provide an accessible, high quality, confidential Belfast City appeals service that will provide support for people to prepare cases that will be considered by the Appeals Service administered by the Court Service (Northern Ireland), and provide representation at relevant appeals, ensuring an effective appeals service for clients.

Awarded to

Amounts belong to published awards or contracts. Where several suppliers share one value, it is labelled as shared and is not a supplier-specific allocation.

Advice Space

Match pending…
Published award value
£1.3m
Awarded
26 Nov 2025
Award ID
1
Status
pending
Identifier
GB-PPON PLZN-8982-WNTP
Location
Belfast, UKN06, BT1 6PJ, United Kingdom

Advice Space

Match pending…
Published award value
Value not stated
Awarded
Not supplied
Contract signed
9 Dec 2025
Award ID
2
Status
active
Identifier
GB-PPON PLZN-8982-WNTP
Location
Belfast, UKN06, BT1 6PJ, United Kingdom

Classification

  • CPV75200000 — Provision of services to the community
  • CPV98000000 — Other community, social and personal services
  • CPV98133100 — Civic betterment and community facility support services

Lots

  • Lot 1£1.1m

Documents and notices

Published notice details

Additional information from the published procurement release. Fields appear only when supplied by the source; check the original notice and tender documents before acting.

Scope, procedure and submissions

Id
T2652
Status
complete
Has Recurrence
Yes
Above Threshold
Yes
Procurement Method
open
Main Procurement Category
services
Procurement Method Details
Open procedure

Covered By

GPA

Amendments

Entry 1
Id
058419-2025
Description
The tender closing date has changed from 8th October to 23rd October 2025. The clarification/inquiry deadline has changed from 1st October to 16th October 2025.

Legal basis

Id
2023/54
Scheme
UKPGA

Recurrence

Dates

Entry 1
Starts
1 Aug 2029, 23:59

Expected award period

Ends
28 Nov 2025, 23:59

Tender Period

Ends
23 Oct 2025, 12:00

Communication

Future Notice Date
1 Sept 2025, 23:59

Enquiry period

Ends
16 Oct 2025, 12:00

Submission terms

Electronic Submission Policy
allowed

Languages

en

Lots and requirements

Entry 1
Id
1
Status
complete
Has Options
Yes
Has Renewal
Yes

Value

Amount
1,080,000
Currency
GBP
Including VAT
1,296,000

Options

Description
If required, Council reserves the right to add additional requirements to the management and delivery of the Service under this Contract during the Contract Period including but not limited to: • Additional services:- changes associated with the Appeals Service that would accommodate changes to policies, procedures and working practices around the Welfare Benefits’ System. The Council reserves the right to add or remove objectives to or from the Contract in line with requirements. Any contract variation may be subject to further Council internal approvals and be in accordance with the provisions of the Procurement Act 2023.

Renewal

Description
The Council reserves the right to extend/renew the Contract up to a further two periods of twelve months. Any extension may be subject to further approval by Council Committee, availability of funding and satisfactory performance of the Contractor.

Suitability

Sme
Yes
Vcse
Yes

Award criteria

Criteria

Criterion 1
Name
Implementation and Mobilisation Plan
Type
quality

Numbers

Entry 1
Number
15
Weight
percentageExact
Criterion 2
Name
Approach and Methodology
Type
quality

Numbers

Entry 1
Number
15
Weight
percentageExact
Criterion 3
Name
Management, Resources and Systems
Type
quality

Numbers

Entry 1
Number
10
Weight
percentageExact
Criterion 4
Name
Administration
Type
quality

Numbers

Entry 1
Number
5
Weight
percentageExact
Criterion 5
Name
Monitoring and Performance Management
Type
quality

Numbers

Entry 1
Number
10
Weight
percentageExact
Criterion 6
Name
Communications
Type
quality

Numbers

Entry 1
Number
10
Weight
percentageExact
Criterion 7
Name
Social Value
Type
quality

Numbers

Entry 1
Number
15
Weight
percentageExact
Criterion 8
Name
Cost
Type
cost

Numbers

Entry 1
Number
20
Weight
percentageExact

Contract period

Ends
31 Mar 2028, 23:59
Starts
1 Apr 2026, 00:00
Max Extent Date
31 Mar 2030, 23:59

Selection criteria

Criteria

Criterion 1
Type
economic
Description
Modern Slavery Statement. GDPR Compliance. Safeguarding. Insurances. Financial Standing. See tender documents for further information.
Criterion 2
Type
technical
Description
Previous Company Experience. Social Value Procurement Policy - Organisational Behaviours. Registration with Advice NI. IT System - Advice Pro (License). See tender documents for further information.

Items and delivery

Item 1
Id
1
Related Lot
1

Delivery locations

Entry 1
Region
UKN06
Country
GB
Country Name
United Kingdom
Entry 2
Region
UKN06
Country
GB
Country Name
United Kingdom
Entry 3
Region
UKN06
Country
GB
Country Name
United Kingdom
Entry 4
Region
UKN06
Country
GB
Country Name
United Kingdom

Additional Classifications

Entry 1
Id
75200000
Scheme
CPV
Description
Provision of services to the community
Entry 2
Id
98000000
Scheme
CPV
Description
Other community, social and personal services
Entry 3
Id
98133100
Scheme
CPV
Description
Civic betterment and community facility support services

Published documents

Entry 1
Id
conflictOfInterest
Description
Not published
Document Type
conflictOfInterest
Entry 2
Id
055700-2025
Format
text/html
Notice Type
UK4
Description
Tender notice on Find a Tender
Document Type
tenderNotice
Published
11 Sept 2025, 10:44
Entry 3
Id
058419-2025
Format
text/html
Notice Type
UK4
Description
Tender notice on Find a Tender
Document Type
tenderNotice
Published
22 Sept 2025, 11:23

Planning and budget

Documents

Entry 1
Id
030763-2025
Format
text/html
Notice Type
UK2
Description
Preliminary market engagement notice on Find a Tender
Document Type
marketEngagementNotice
Published
9 Jun 2025, 07:51
Entry 2
Id
043295-2025
Format
text/html
Notice Type
UK2
Description
Preliminary market engagement notice on Find a Tender
Document Type
marketEngagementNotice
Published
28 Jul 2025, 09:06

Milestones

Entry 1
Id
engagement
Type
engagement
Status
scheduled
Due
13 Aug 2025, 23:59
Description
​​As previously mentioned, the Council wishes to appoint an experienced Contractor to manage and deliver a Belfast Citywide Appeals Service, which will cover a full range of issues including benefits, appeals / tribunal support and representation, basic money and debt, consumer issues, basic immigration, administration of justice, human rights, employment, housing, education and health & disability​ The aim is to have a contract that will run for a maximum of 4.5 years to provide flexible delivery of the service with engagement with clients, based on individual needs and circumstances, by telephone, face-to-face, on-line, etc. making use of technology and modern methods of delivery / engagement. The service will make use of mechanisms that will enable referrals, linking clients with the required appeals support around issues that include, debt, employment, housing, education, health and disability, immigration and complex social security issues. With the appropriately qualified advisors, the service should be delivered in premises that are fully disabled accessible; have private interview room/s; be in a location which is accessible by public transport and considered neutral and acceptable to all sections of the community; have appropriate facilities for storage of confidential information and equipment; open five days per week with at least one early evening or weekend session. The Council will be holding a consultation session at 11am on Wednesday 13th August 2025. The session will be a short presentation on MS Teams, which will give a brief overview of the requirements of the new Citywide Appeals Service and an overview of the procurement process, including an indicative timeline. Representatives from the Councils Community Support and Commercial and Procurement Services teams will be present. Those interested in attending should register their interest by sending an email “FAO Rachel Crothers” to cps@belfastcity.gov.uk no later than 4pm Tuesday 11th August 2025.

Buyer, suppliers and contacts

Organisation 1
Id
GB-PPON-PQXY-5321-CGZM
Name
Belfast City Council

Roles

buyer

Address

Region
UKN06
Country
GB
Locality
Belfast
Postal Code
BT2 8DJ
Country Name
United Kingdom
Street Address
9-21 Adelaide Street

Details

Classifications

Entry 1
Id
publicAuthoritySubCentralGovernment
Scheme
UK_CA_TYPE
Description
Public authority - sub-central government
Entry 2
Id
GB-NIR
Scheme
UK_CA_DEVOLVED_REGULATIONS
Description
Northern Irish devolved regulations apply

Identifier

Id
PQXY-5321-CGZM
Scheme
GB-PPON

Contact

Organisation 2
Id
GB-PPON-PLZN-8982-WNTP
Name
Advice Space

Roles

supplier

Address

Region
UKN06
Country
GB
Locality
Belfast
Postal Code
BT1 6PJ
Country Name
United Kingdom
Street Address
58 Howard Street

Details

Vcse
Yes
Scale
large
Sheltered Workshop
No
Public Service Mission Organization
No

Identifier

Id
PLZN-8982-WNTP
Scheme
GB-PPON

Contact

Award information

Award 1
Id
1
Date
26 Nov 2025, 00:00
Title
Management and Delivery of a Belfast Citywide Appeals Service
Status
pending
Has Options
Yes
Has Renewal
Yes
Above Threshold
Yes
Main Procurement Category
services
Assessment Summaries Date Sent
26 Nov 2025, 00:00

Items

Item 1
Id
1
Related Lot
1

Delivery locations

Entry 1
Region
UKN06
Country
GB
Country Name
United Kingdom

Additional Classifications

Entry 1
Id
75200000
Scheme
CPV
Description
Provision of services to the community
Entry 2
Id
98000000
Scheme
CPV
Description
Other community, social and personal services
Entry 3
Id
98133100
Scheme
CPV
Description
Civic betterment and community facility support services

Value

Currency
GBP
Including VAT
1,296,000

Options

Description
If required, Council reserves the right to add additional requirements to the management and delivery of the Service under this Contract during the Contract Period including but not limited to: • Additional services:- changes associated with the Appeals Service that would accommodate changes to policies, procedures and working practices around the Welfare Benefits' System. The Council reserves the right to add or remove objectives to or from the Contract in line with requirements. Any contract variation may be subject to further Council internal approvals and be in accordance with the provisions of the Procurement Act 2023.

Renewal

Description
The Council reserves the right to extend/renew the Contract up to a further two periods of twelve months. Any extension may be subject to further approval by Council Committee, availability of funding and satisfactory performance of the Contractor.

Documents

Entry 1
Id
077080-2025
Format
text/html
Notice Type
UK6
Description
Contract award notice on Find a Tender
Document Type
awardNotice
Published
26 Nov 2025, 09:26

Suppliers

Supplier 1
Id
GB-PPON-PLZN-8982-WNTP
Name
Advice Space

Milestones

Entry 1
Id
1
Type
futureSignatureDate
Status
scheduled
Due
9 Dec 2025, 23:59

Related lots

1

Contract period

Ends
31 Mar 2028, 23:59
Starts
1 Apr 2026, 00:00
Max Extent Date
31 Mar 2030, 23:59

Standstill Period

Ends
8 Dec 2025, 23:59
Award 2
Id
2
Status
active
Main Procurement Category
services

Items

Item 1
Id
1
Related Lot
1

Delivery locations

Entry 1
Region
UKN06
Country
GB
Country Name
United Kingdom

Additional Classifications

Entry 1
Id
75200000
Scheme
CPV
Description
Provision of services to the community
Entry 2
Id
98000000
Scheme
CPV
Description
Other community, social and personal services
Entry 3
Id
98133100
Scheme
CPV
Description
Civic betterment and community facility support services

Suppliers

Supplier 1
Id
GB-PPON-PLZN-8982-WNTP
Name
Advice Space

Related lots

1

Contracts and changes

Entry 1
Id
2
Status
active
Award ID
2
Date Signed
9 Dec 2025, 00:00
Has Options
Yes
Has Renewal
Yes
Above Threshold
Yes
No Agreed Metrics Rationale
The Specification includes high level "Expected Outcomes" rather than KPI's.

Value

Currency
GBP
Including VAT
1,296,000

Period

Ends
31 Mar 2028, 23:59
Starts
1 Apr 2026, 00:00
Max Extent Date
31 Mar 2030, 23:59

Options

Description
The right to additional purchases while the contract is valid. If required, Council reserves the right to add additional requirements to the management and delivery of the Service under this Contract during the Contract Period including but not limited to: • Additional services:- changes associated with the Appeals Service that would accommodate changes to policies, procedures and working practices around the Welfare Benefits' System. The Council reserves the right to add or remove objectives to or from the Contract in line with requirements. Any contract variation may be subject to further Council internal approvals and be in accordance with the provisions of the Procurement Act 2023.

Renewal

Description
The Council reserves the right to extend/renew the Contract up to a further two periods of twelve months. Any extension may be subject to further approval by Council Committee, availability of funding and satisfactory performance of the Contractor.

Documents

Entry 1
Id
082754-2025
Format
text/html
Notice Type
UK7
Description
Contract details notice on Find a Tender
Document Type
contractNotice
Published
15 Dec 2025, 09:43

Recorded locations

  • Buyer location · Belfast · UKN06 · BT2 8DJ · United Kingdom
  • Delivery location · UKN06 · United Kingdom

Notice and amendment history

1 published notice version reviewed by ProcuraAxis.

1 VERSION
  1. ocds-h6vhtk-0544e3-2025-12-15T09:43:24ZPreliminary market engagement notice on Find a Tender ·