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PROCUREMENT OPPORTUNITY

Provision of a Command Dispatch System (CAD) 2025

South Central Ambulance Service NHS Foundation Trust · Tender notice on Find a Tender

Tender information last checkedLast checked 30 Sept 2026, 04:01.

Opportunity overview

A Computer-Aided Dispatch (CAD) System for South Central Ambulance Service and Isle of Wight Ambulance Service 999 Operations. The 999 Computer-Aided Dispatch system (999 CAD) is a software solution, which has links to a range of other healthcare systems, that manages the receipt of calls for urgent care from members of the public who dial 999, through triage to a suitable outcome, such as attendance by ambulance. South Central Ambulance Service Foundation Trust is looking to procure a Commercial Off The Shelf (COTS) Computer-Aided Dispatch (CAD) system for its 999 operations. The system will also be used by the Isle of Wight Ambulance Service, as a service recipient. The aim of the procurement is to: o Procure a comprehensive and intuitive system that allows users to easily input and access information and carry out their functions effectively e.g.:  record patient details  progress the triage pathways of a call  ensure that, where relevant, a resource can be dispatched to the location provided by the caller  and enable effective audits and investigations via a full audit trail and easy-to-access historical information. o Ensure continuing integration with other services and systems provided and used by the Authority e.g.  transfers of callers and records to and from NHS 111  clinical applications used by front line 999 crews for patient treatment.  Ordnance Survey (OS), Terrafix, Personal Demographic Service (PDS) etc. The Contracting Authority proposes to enter into Contract(s) for a maximum period of 12 Years with the successful Tenderer(s). The initial contract term shall be 6 years with the potential for three, 2 year Contract extension periods by election of the Contracting Authority, on such notice and for such periods as is specified by the Contract. The Authority are hosting a virtual Tender Launch Presentation at 12:00 to 13:30 on Friday 20th June 2025 via MS Teams. Please email ben.jones@scas.nhs.uk to confirm your attendance and for the MSTeams invite. .

Classification

  • CPV48000000 — Software package and information systems
  • CPV48218000 — License management software package
  • CPV85143000 — Ambulance services

Lots

  • Lot 1£11.5m

Documents and notices

Published notice details

Additional information from the published procurement release. Fields appear only when supplied by the source; check the original notice and tender documents before acting.

Scope, procedure and submissions

Id
ocds-h6vhtk-0544cb
Status
complete
Above Threshold
Yes
Procurement Method
open
Main Procurement Category
services
Procurement Method Details
Open procedure

Covered By

GPA

Amendments

Entry 1
Id
040542-2025
Description
Extension of the Tender Submission Deadline. Deadline is now 07/08/2025
Entry 2
Id
040543-2025
Description
Extension of the Tender Submission Deadline. Deadline is now 07/08/2025

Legal basis

Id
2023/54
Scheme
UKPGA

Expected award period

Ends
21 Nov 2025, 23:59

Tender Period

Ends
7 Aug 2025, 14:00

Contract terms

Financial Terms
4.1 In exchange for the Deliverables, the Supplier must invoice the Buyer for the Charges in the Award Form. 4.2 All Charges: 4.2.1 exclude VAT, which is payable on provision of a valid VAT invoice; and 4.2.2 include all costs connected with the Supply of Deliverables. 4.3 The Buyer must pay the Supplier the Charges 4.3.1 before the end of the period of thirty (30) days beginning with the day on which an invoice is received by the Buyer in respect of the sum; or 4.3.2 if later, by the date on which the payment falls due in accordance with the invoice, 4.3.3 subject to the invoice being verified by the Buyer as valid and undisputed; and 4.3.4 in cleared funds using the payment method and details stated in the invoice or in the Award Form. 4.4 A Supplier invoice is only valid if it: 4.4.1 includes the minimum required information set out in Section 68(9) of the Procurement Act 2023; 4.4.2 includes all appropriate references including this Contract reference number and other details reasonably requested by the Buyer; and 4.4.3 includes a detailed breakdown of Delivered Deliverables and Milestone(s) (if any). 4.5 Where any invoice does not conform to the Buyer’s requirements set out in Clause 4.4, or the Buyer disputes the invoice, the Buyer shall notify the Supplier without undue delay. 4.6 The Buyer shall accept for processing any electronic invoice that complies with the Electronic Invoice Standard, provided that it is valid and undisputed. 4.7 Where any invoice does not conform to the Buyer's requirements set out in this Clause 4, the Buyer shall notify the Supplier without undue delay and the Supplier shall promptly issue a replacement invoice which shall comply with such requirements 4.8 The Buyer may retain or set-off payment of any amount owed to it by the Supplier under this Contract or any other agreement between the Supplier and the Buyer if notice and reasons are provided. 4.9 The Supplier must ensure that all Subcontractors are paid, in full,. 4.9.1 before the end of the period of thirty (30) days beginning with the day on which an invoice is received by the Supplier in respect of the sum; or 4.9.2 if later, by the date on which the payment falls due in accordance with the invoice subject to the invoice being verified by the Supplier as valid and undisputed. If this does not happen, the Buyer can publish the details of the late payment or non-payment 4.10 The Supplier has no right of set-off, counterclaim, discount or abatement unless they’re ordered to do so by a court.

Enquiry period

Ends
31 Jul 2025, 14:00

Submission terms

Electronic Submission Policy
allowed

Languages

en

Lots and requirements

Entry 1
Id
1
Status
complete
Has Options
Yes
Has Renewal
Yes

Value

Amount
11,520,000
Currency
GBP
Including VAT
14,400,000

Options

Description
The potential for three, 2 year Contract extension periods by election of the Contracting Authority, on such notice and for such periods as is specified by the Contract.

Renewal

Description
The potential for three, 2 year Contract extension periods by election of the Contracting Authority, on such notice and for such periods as is specified by the Contract.

Suitability

Sme
Yes
Vcse
Yes

Award criteria

Weighting Description
Quality - 70% (includes 10% Social Value) Price - 30%

Criteria

Criterion 1
Name
Price
Type
price
Criterion 2
Name
Quality
Type
quality

Contract period

Ends
18 Jun 2032, 23:59
Starts
19 Jun 2026, 00:00
Max Extent Date
18 Jun 2038, 23:59

Selection criteria

Criteria

Criterion 1
Type
economic
Description
As detailed within the Invitation To Tender Documentation
Criterion 2
Type
technical
Description
As detailed within the Invitation To Tender Documentation

Items and delivery

Item 1
Id
1
Related Lot
1

Delivery locations

Entry 1
Region
UKJ1
Country
GB
Country Name
United Kingdom
Entry 2
Region
UKJ3
Country
GB
Country Name
United Kingdom
Entry 3
Region
UK
Country
GB
Country Name
United Kingdom
Entry 4
Region
UKJ1
Country
GB
Country Name
United Kingdom
Entry 5
Region
UKJ3
Country
GB
Country Name
United Kingdom
Entry 6
Region
UK
Country
GB
Country Name
United Kingdom
Entry 7
Region
UKJ1
Country
GB
Country Name
United Kingdom
Entry 8
Region
UKJ3
Country
GB
Country Name
United Kingdom
Entry 9
Region
UK
Country
GB
Country Name
United Kingdom

Additional Classifications

Entry 1
Id
48000000
Scheme
CPV
Description
Software package and information systems
Entry 2
Id
48218000
Scheme
CPV
Description
License management software package
Entry 3
Id
85143000
Scheme
CPV
Description
Ambulance services

Published documents

Entry 1
Id
conflictOfInterest
Description
Not published
Document Type
conflictOfInterest
Entry 2
Id
030728-2025
Format
text/html
Notice Type
UK4
Description
Tender notice on Find a Tender
Document Type
tenderNotice
Published
6 Jun 2025, 16:48
Entry 3
Id
040542-2025
Format
text/html
Notice Type
UK4
Description
Tender notice on Find a Tender
Document Type
tenderNotice
Published
16 Jul 2025, 14:19
Entry 4
Id
040543-2025
Format
text/html
Notice Type
UK4
Description
Tender notice on Find a Tender
Document Type
tenderNotice
Published
16 Jul 2025, 14:20
Entry 5
Id
075085-2025
Format
text/html
Notice Type
UK12
Description
Procurement termination notice on Find a Tender
Document Type
tenderCancellationNotice
Published
19 Nov 2025, 10:34

Planning and budget

No Engagement Notice Rationale
N/A

Buyer, suppliers and contacts

Organisation 1
Id
GB-PPON-PVXR-6533-XJPY
Name
South Central Ambulance Service NHS Foundation Trust

Roles

buyer

Address

Region
UKJ14
Country
GB
Locality
Bicester
Postal Code
OX26 6HR
Country Name
United Kingdom
Street Address
Unit 7 & 8 Talisman Business Centre, Talisman Road

Details

Classifications

Entry 1
Id
publicAuthorityCentralGovernment
Scheme
UK_CA_TYPE
Description
Public authority - central government

Identifier

Id
PVXR-6533-XJPY
Scheme
GB-PPON

Contact

Award information

Award 1
Id
1
Status
cancelled
Status Details
On 29th October 2025, it was announced that South Central Ambulance Service NHS Foundation Trust (SCAS) and South East Coast Ambulance Foundation Trust (SECAmb) would move to a group model, the 'South Central and South East Ambulance Group'. The group will share a single Chief Executive and Chairperson, to strategically align ambulance services within the South East Region, and will collaborate on "digital innovation, clinical best practice, and workforce development". This collaboration is underpinned by a Memorandum of Understanding (MOU) between the two Trusts, in which both Trusts have committed to a collaborative approach to service transformation, including joint procurement opportunities. On 14th November 2025, it was formally agreed by both Trusts that alignment of a 999 CAD system would form part of the collaborative model and underpin the strategic collaboration, and therefore would be subject to a joint collaborative tender for the two Trusts. Therefore, SCAS would abandon its current tender process in order for both Trusts to tender collaboratively.
Final Status Date
14 Nov 2025, 00:00

Related lots

1

Recorded locations

  • Buyer location · Bicester · UKJ14 · OX26 6HR · United Kingdom
  • Delivery location · UKJ1 · United Kingdom
  • Delivery location · UKJ3 · United Kingdom
  • Delivery location · UK · United Kingdom

Notice and amendment history

1 published notice version reviewed by ProcuraAxis.

1 VERSION
  1. ocds-h6vhtk-0544cb-2025-11-19T10:34:26ZTender notice on Find a Tender ·