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PROCUREMENT OPPORTUNITY

National Out Of Hours Systems

The Common Services Agency (more commonly known as NHS National Services Scotland) (NSS) · compiled

Tender information last checkedLast checked 30 Sept 2026, 03:55.

Opportunity overview

The Clinical Patient Management (more commonly known as Adastra) software allows clinicians to provide vital out of hours [OOH] unscheduled care remotely by accessing patient records and integrating with prescribing and emergency services whilst local GP services are closed. This new contract consolidates thirteen NHS Board contracts under one contract with NSS. This software is provided to the OOH services of NHS Orkney, NHS Shetland, and NHS Western Isles under NHS Highland's contract and NSS contracts on behalf of Police Custody. NHS 24 contracts for concentrators that are messaging servers between NHS 24 and the Board Adastra instances and do not require a database. The twelve Adastra databases will be moved into a single database instance. This allows upgrades and fixes to be delivered for all more easily and provides cost avoidance savings over the five years of the proposed new contract.

Awarded to

Amounts belong to published awards or contracts. Where several suppliers share one value, it is labelled as shared and is not a supplier-specific allocation.

Advanced Health and Care Limited

Matched by exact name
Contract value
£15.2m
Awarded
Not supplied
Contract signed
1 Jun 2025
Award ID
030273-2025-NP501825-1
Status
active
Location
Birmingham, UK, B1 1RF, United Kingdom

Classification

  • CPV72000000 — IT services: consulting, software development, Internet and support
  • CPV72210000 — Programming services of packaged software products
  • CPV72212180 — Medical software development services
  • CPV72227000 — Software integration consultancy services

Lots

  • There is no known alternative software product available on the market and absolutely none that integrate with current GP IT Systems, NHS 24, Emergency Care Summary, and other digital systems this software is required to integrate with in Scotland. This new contract provides continuity of services for vital out of hours services under one national contract. Therefore, NSS has negotiated a new five year contract with the incumbent supplier according to regulation 33 of The Public Contracts (Scotland) Regulations 2015. Additional information: NSS is observing a 10-day standstill period and intends to award this contract after 16 June 2025.Value not stated

Published notice details

Additional information from the published procurement release. Fields appear only when supplied by the source; check the original notice and tender documents before acting.

Scope, procedure and submissions

Id
NP501825
Status
cancelled
Review Details
Economic operators should approach the contracting authority in the first instance. However, the only formal remedy is to apply to the courts: an economic operator that suffers or is at risk of suffering, loss or damage attributable to a breach of duty under the Public Contracts (Scotland) Regulations 2015 or the Procurement Reform (Scotland) Act 2014, may bring proceedings in the Sheriff Court or the Court of Session.
Procurement Method
limited
Main Procurement Category
services
Procurement Method Details
Award procedure without prior publication of a call for competition
Why this procedure was chosen
NSS intends to award this contract according to Regulation 33.(1)(b)(ii) where the services can only be supplied by a particular economic operator because competition is absent for technical reasons and no reasonable alternative or substitute exists.

Covered By

GPA

Legal basis

Id
32014L0024
Scheme
CELEX

Classification

Id
72000000
Scheme
CPV
Description
IT services: consulting, software development, Internet and support

Procedure reasons

Entry 1
Id
D_TECHNICAL
Scheme
TED_PT_AWARD_CONTRACT_WITHOUT_CALL
Description
The works, supplies or services can be provided only by a particular economic operator due to absence of competition for technical reasons

Lots and requirements

Entry 1
Id
1
Status
cancelled
Has Options
No
Description
There is no known alternative software product available on the market and absolutely none that integrate with current GP IT Systems, NHS 24, Emergency Care Summary, and other digital systems this software is required to integrate with in Scotland. This new contract provides continuity of services for vital out of hours services under one national contract. Therefore, NSS has negotiated a new five year contract with the incumbent supplier according to regulation 33 of The Public Contracts (Scotland) Regulations 2015. Additional information: NSS is observing a 10-day standstill period and intends to award this contract after 16 June 2025.

Award criteria

Criteria

Criterion 1
Type
price

Items and delivery

Item 1
Id
1
Related Lot
1

Delivery Location

Description
Scotland

Delivery locations

Entry 1
Region
UKM
Entry 2
Region
UKM

Additional Classifications

Entry 1
Id
72210000
Scheme
CPV
Description
Programming services of packaged software products
Entry 2
Id
72212180
Scheme
CPV
Description
Medical software development services
Entry 3
Id
72227000
Scheme
CPV
Description
Software integration consultancy services

Buyer, suppliers and contacts

Organisation 1
Id
GB-FTS-115937
Name
The Common Services Agency (more commonly known as NHS National Services Scotland) (NSS)

Roles

buyer

Address

Region
UKM
Locality
Edinburgh
Postal Code
EH12 9EB
Country Name
United Kingdom
Street Address
1 South Gyle Crescent

Details

Classifications

Entry 1
Id
BODY_PUBLIC
Scheme
TED_CA_TYPE
Description
Body governed by public law
Entry 2
Id
07
Scheme
COFOG
Description
Health

Identifier

Legal Name
The Common Services Agency (more commonly known as NHS National Services Scotland) (NSS)

Contact

Name
George Futcher
Telephone
+44 7798870171
Organisation 2
Id
GB-FTS-96504
Name
Advanced Health and Care Limited

Roles

supplier

Address

Region
UK
Locality
Birmingham
Postal Code
B1 1RF
Country Name
United Kingdom
Street Address
The Mailbox, 101 Wharfside Street

Details

Scale
large

Identifier

Legal Name
Advanced Health and Care Limited

Contact

Telephone
+44 8451606162
Organisation 3
Id
GB-FTS-404
Name
Edinburgh Sheriff Court

Roles

reviewBody

Address

Locality
Edinburgh
Postal Code
EH1 1LB
Country Name
United Kingdom
Street Address
27 Chambers Street

Identifier

Legal Name
Edinburgh Sheriff Court

Contact

Telephone
+44 1312252525

Award information

Award 1
Id
030273-2025-NP501825-1
Status
active

Suppliers

Supplier 1
Id
GB-FTS-96504
Name
Advanced Health and Care Limited

Related lots

1
Award 2
Id
035547-2025-NP501825-1
Status
unsuccessful
Status Details
discontinued

Related lots

1

Contracts and changes

Entry 1
Id
030273-2025-NP501825-1
Status
active
Award ID
030273-2025-NP501825-1
Date Signed
2 Jun 2025, 00:00

Value

Amount
15,158,695
Currency
GBP

Recorded locations

  • Buyer location · Edinburgh · UKM · EH12 9EB · United Kingdom
  • Delivery location · UKM

Notice and amendment history

1 published notice version reviewed by ProcuraAxis.

1 VERSION
  1. ocds-h6vhtk-0543ae-2025-06-26T17:10:47+01:00compiled ·