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PROCUREMENT OPPORTUNITY

The Servicing & Maintenance of Housing & Corporate Door Entry, Access Control and Auto Gates & Barriers

London Borough of Hillingdon · Preliminary market engagement notice on Find a Tender

Tender information last checkedLast checked 30 Sept 2026, 03:52.

Opportunity overview

The London Borough of Hillingdon wishes to appoint an experienced service provider for the servicing, maintenance and repairs of the Pedestrian and Vehicle Door Entry, Access Control, Warden Call Systems, Automatic Doors, Gates & Barriers ensuring compliance with all relevant industry, manufacturers and safety standards. The contract is to include Hillingdon Council's housing stock of over 10,000 properties covering General Needs Housing, Sheltered Housing, Supported Housing and 200 Corporate sites. Elements of the contract include but not limited to the following: • Repairs of Housing Door Entry & Access Control Systems and associated works as detailed in the Asset Lists. • Service, Maintenance & Repairs of Corporate Access Control Systems and associated works as detailed in the Asset Lists. • Service, Maintenance & Repairs of Automatic Pedestrian & Vehicle Doors, Gates, Barriers, Bollards & Shutters as detailed in Asset lists. • Repairs, Servicing & Maintenance on all Assisted Living and Warden Call Systems. • Provide a Reactive Maintenance/Call out Service (365/24/7) covering the assets in question The contract will have a staggered approach to its implementation with the Door Entry & Access Control and Assisted Living & Warden Call element starting on 30th November 2025 and the Automatic Pedestrian & Vehicle Doors, Gates, Barriers, Bollards & Shutters being introduced on 1st September 2026. TUPE will apply across all aspects. The Contract will be for an initial term of three (3) years with an extendable option for a period of not more than two (2) years, giving a total of five (5) years (the Term).

Awarded to

Amounts belong to published awards or contracts. Where several suppliers share one value, it is labelled as shared and is not a supplier-specific allocation.

DSSL GROUP LIMITED

Matched by number
Published award value
£831k
Awarded
18 Sept 2025
Award ID
1
Status
active
Identifier
GB-COH 06993052
Location
BASILDON, UKH37, SS13 1EU, United Kingdom

Classification

  • CPV44221310 — Access gates
  • CPV44221400 — Shutters
  • CPV50711000 — Repair and maintenance services of electrical building installations
  • CPV51100000 — Installation services of electrical and mechanical equipment

Lots

  • Lot 1£1.8m · Including VAT

Documents and notices

Published notice details

Additional information from the published procurement release. Fields appear only when supplied by the source; check the original notice and tender documents before acting.

Scope, procedure and submissions

Id
ocds-h6vhtk-052c76
Status
complete
Has Recurrence
Yes
Above Threshold
Yes
Procurement Method
open
Main Procurement Category
services
How to submit
All tender responses must be via Hillingdon's nominated tendering portal (Proactis - Supplier Network) at https://supplierlive.proactisp2p.com
Procurement Method Details
Open procedure

Amendments

Entry 1
Id
042451-2025
Description
Tender period has been extended from 25th July to 29th July 2025

Legal basis

Id
2023/54
Scheme
UKPGA

Recurrence

Dates

Entry 1
Starts
30 Jun 2028, 23:59

Expected award period

Ends
30 Sept 2025, 23:59

Tender Period

Ends
29 Jul 2025, 13:00

Communication

Future Notice Date
30 Jun 2025, 23:59

Enquiry period

Ends
18 Jul 2025, 13:00

Submission terms

Electronic Submission Policy
allowed

Languages

en

Lots and requirements

Entry 1
Id
1
Status
complete
Has Renewal
Yes

Value

Currency
GBP
Including VAT
1,800,000

Renewal

Description
Contract may be extended for a period of not more than Two (2) further years by agreement subject to the needs of the business.

Suitability

Sme
Yes

Award criteria

Criteria

Criterion 1
Name
Quality
Type
quality
Description
50% of the award criteria will be allocated to the Quality/technical aspects of the tender response. See tender pack for details

Numbers

Entry 1
Number
50
Weight
percentageExact
Criterion 2
Name
Price
Type
cost
Description
50% of the award criteria will be allocated to the Cost aspects of the tender response. See tender pack for details

Numbers

Entry 1
Number
50
Weight
percentageExact

Contract period

Ends
29 Nov 2028, 23:59
Starts
30 Nov 2025, 00:00
Max Extent Date
29 Nov 2030, 23:59

Selection criteria

Criteria

Criterion 1
Type
economic
Description
See tender pack for details.
Criterion 2
Type
technical
Description
See tender pack for details.

Items and delivery

Item 1
Id
1
Related Lot
1

Delivery locations

Entry 1
Region
UKI74
Country
GB
Country Name
United Kingdom
Entry 2
Region
UKI74
Country
GB
Country Name
United Kingdom
Entry 3
Region
UKI74
Country
GB
Country Name
United Kingdom

Additional Classifications

Entry 1
Id
44221310
Scheme
CPV
Description
Access gates
Entry 2
Id
44221400
Scheme
CPV
Description
Shutters
Entry 3
Id
50711000
Scheme
CPV
Description
Repair and maintenance services of electrical building installations
Entry 4
Id
51100000
Scheme
CPV
Description
Installation services of electrical and mechanical equipment

Published documents

Entry 1
Id
conflictOfInterest
Description
Not published
Document Type
conflictOfInterest
Entry 2
Id
L-1
Description
All tender documents will be made available via the tender portal: https://supplierlive.proactisp2p.com
Document Type
biddingDocuments
Entry 3
Id
036180-2025
Format
text/html
Notice Type
UK4
Description
Tender notice on Find a Tender
Document Type
tenderNotice
Published
30 Jun 2025, 15:24
Entry 4
Id
042451-2025
Format
text/html
Notice Type
UK4
Description
Tender notice on Find a Tender
Document Type
tenderNotice
Published
23 Jul 2025, 15:21

Planning and budget

Documents

Entry 1
Id
029905-2025
Format
text/html
Notice Type
UK2
Description
Preliminary market engagement notice on Find a Tender
Document Type
marketEngagementNotice
Published
4 Jun 2025, 14:22

Milestones

Entry 1
Id
engagement
Type
engagement
Status
scheduled
Due
18 Jun 2025, 23:59
Description
To participate in our Pre-Market Engagement exercise please email to the following: mbreen@hillingdon.gov.uk Please quote "Access Control - market engagement" in the email title. (do not include any marking material) You will then be sent a short market engagement questionnaire, please then complete and return this by the stated deadline in the questionnaire. We would encourage all interested parties to register for free at https://supplierlive.proactisp2p.com/ where this opportunity will be advertised in due course.

Buyer, suppliers and contacts

Organisation 1
Id
GB-PPON-PHZZ-4724-NYPH
Name
London Borough of Hillingdon

Roles

buyer

Address

Region
UKI74
Country
GB
Locality
Uxbridge
Postal Code
UB8 1UW
Country Name
United Kingdom
Street Address
Civic Centre

Details

Classifications

Entry 1
Id
publicAuthoritySubCentralGovernment
Scheme
UK_CA_TYPE
Description
Public authority - sub-central government

Identifier

Id
PHZZ-4724-NYPH
Scheme
GB-PPON

Contact

Organisation 2
Id
GB-COH-6993052
Name
DSSL Group Ltd

Roles

supplier

Address

Region
UKH37
Country
GB
Locality
BASILDON
Postal Code
SS13 1EU
Country Name
United Kingdom
Street Address
Unit 14, Britannia Court

Details

Vcse
No
Scale
sme
Sheltered Workshop
No
Public Service Mission Organization
No

Identifier

Id
6993052
Scheme
GB-COH

Contact

Organisation 3
Id
GB-COH-06993052
Name
DSSL GROUP LIMITED

Roles

supplier

Address

Region
UKH37
Country
GB
Locality
BASILDON
Postal Code
SS13 1EU
Country Name
United Kingdom
Street Address
Unit 14, Britannia Court

Details

Vcse
No
Scale
sme
Sheltered Workshop
No
Public Service Mission Organization
No

Identifier

Id
06993052
Scheme
GB-COH

Contact

Award information

Award 1
Id
1
Date
19 Sept 2025, 00:00
Status
active
Has Renewal
Yes
Above Threshold
Yes
Main Procurement Category
services
Assessment Summaries Date Sent
1 Oct 2025, 00:00

Items

Item 1
Id
1
Related Lot
1

Delivery locations

Entry 1
Region
UKI74
Country
GB
Country Name
United Kingdom
Entry 2
Region
UKI74
Country
GB
Country Name
United Kingdom

Additional Classifications

Entry 1
Id
44221310
Scheme
CPV
Description
Access gates
Entry 2
Id
44221400
Scheme
CPV
Description
Shutters
Entry 3
Id
50711000
Scheme
CPV
Description
Repair and maintenance services of electrical building installations

Value

Amount
831,000
Currency
GBP
Including VAT
997,000

Renewal

Description
Contract may be extended for a period of not more than Two (2) further years by agreement subject to the needs of the business.

Documents

Entry 1
Id
061365-2025
Format
text/html
Notice Type
UK6
Description
Contract award notice on Find a Tender
Document Type
awardNotice
Published
1 Oct 2025, 14:15

Suppliers

Supplier 1
Id
GB-COH-6993052
Name
DSSL Group Ltd
Supplier 2
Id
GB-COH-06993052
Name
DSSL GROUP LIMITED

Milestones

Entry 1
Id
1
Type
futureSignatureDate
Status
scheduled
Due
20 Oct 2025, 23:59

Related lots

1

Contract period

Ends
29 Nov 2028, 23:59
Starts
30 Nov 2025, 00:00
Max Extent Date
29 Nov 2030, 23:59

Standstill Period

Ends
10 Oct 2025, 23:59

Contracts and changes

Entry 1
Id
1
Status
active
Award ID
1
Date Signed
14 Nov 2025, 00:00
Has Renewal
Yes
Above Threshold
Yes

Value

Amount
831,000
Currency
GBP
Including VAT
997,000

Period

Ends
29 Nov 2028, 23:59
Starts
30 Nov 2025, 00:00
Max Extent Date
29 Nov 2030, 23:59

Renewal

Description
Contract may be extended for a period of not more than Two (2) further years by agreement subject to the needs of the business.

Documents

Entry 1
Id
075986-2025
Format
text/html
Notice Type
UK7
Description
Contract details notice on Find a Tender
Document Type
contractNotice
Published
21 Nov 2025, 12:03

Agreed Metrics

Entry 1
Id
1
Title
First Time Fix - Target 90%
Description
To determine the proportion of Orders for Routine and Responsive Maintenance capable of a first-time fix (as identified by the Client's IT System or the Service Provider's IT System, as applicable) where a first-time fix is achieved. The proportion of Orders for Routine and Responsive Maintenance that are indicated by the Client's IT System or the Service Provider's IT System (as applicable) as being capable of first time fix completed in a single visit during the Measurement Period as a proportion of the total number of Orders for Routine and Responsive Maintenance that are indicated as being capable of first time fix completed in the Measurement Period.

Observations

Entry 1
Id
frequency

Period

Duration In Months
1
Entry 2
Id
2
Title
Periodic Servicing & Compliance Inspections Completed in time - Target 100%
Description
To measure the Service Provider's conformity in meeting Periodic Servicing and compliance Inspection programme All compliance inspections to be completed before expiration date of existing compliance certification.

Observations

Entry 1
Id
frequency

Period

Duration In Months
1
Entry 3
Id
3
Title
Attendance within Response Times - Target 100%
Description
To determine the percentage of Orders for Responsive repairs completed within timescales as per Table 1 set periods. Maintenance with Response Periods expiring during the Measurement Period that were completed within their Response Periods.

Observations

Entry 1
Id
frequency

Period

Duration In Months
1
Entry 4
Id
4
Title
Social & Environmental Commitment Tracker - Target 100%
Description
To determine the ongoing commitment to meet Social and Environmental targets during contract duration, as per technical submissions.

Observations

Entry 1
Id
frequency

Period

Duration In Months
1

Recorded locations

  • Buyer location · Uxbridge · UKI74 · UB8 1UW · United Kingdom
  • Delivery location · UKI74 · United Kingdom

Notice and amendment history

1 published notice version reviewed by ProcuraAxis.

1 VERSION
  1. ocds-h6vhtk-052c76-2025-11-21T12:03:30ZPreliminary market engagement notice on Find a Tender ·