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PROCUREMENT OPPORTUNITY

Customer Relationship Management (CRM) System

London Borough of Hammersmith and Fulham · compiled

Tender information last checkedLast checked 30 Sept 2026, 03:42.

Opportunity overview

Contract for the provision of a system that provides CRM lite, a customer portal and an E-forms package.

Awarded to

Amounts belong to published awards or contracts. Where several suppliers share one value, it is labelled as shared and is not a supplier-specific allocation.

Granicus-Firmstep Limited

Matched by exact name
Contract value
£250k
Awarded
Not supplied
Contract signed
25 Oct 2024
Award ID
029581-2025-1
Status
active
Location
London, UKI31, United Kingdom

Classification

  • CPV48000000 — Software package and information systems

Lots

  • Contract for the provision of a system that provides CRM lite, a customer portal and an E-forms package.Value not stated

Published notice details

Additional information from the published procurement release. Fields appear only when supplied by the source; check the original notice and tender documents before acting.

Scope, procedure and submissions

Id
ocds-h6vhtk-052bbb
Status
complete
Procurement Method
limited
Main Procurement Category
goods
Procurement Method Details
Award procedure without prior publication of a call for competition
Why this procedure was chosen
Framework call-off

Covered By

GPA

Legal basis

Id
32014L0024
Scheme
CELEX

Classification

Id
48000000
Scheme
CPV
Description
Software package and information systems

Procedure reasons

Entry 1
Id
D_OUTSIDE_SCOPE
Scheme
TED_PT_AWARD_CONTRACT_WITHOUT_CALL
Description
The procurement falls outside the scope of application of the directive

Lots and requirements

Entry 1
Id
1
Status
cancelled
Has Options
No
Description
Contract for the provision of a system that provides CRM lite, a customer portal and an E-forms package.

Award criteria

Criteria

Criterion 1
Type
price

Items and delivery

Item 1
Id
1
Related Lot
1

Delivery locations

Entry 1
Region
UKI33

Buyer, suppliers and contacts

Organisation 1
Id
GB-FTS-132730
Name
London Borough of Hammersmith and Fulham

Roles

buyer

Address

Region
UKI33
Locality
London
Postal Code
W6 9JU
Country Name
United Kingdom
Street Address
Town Hall, king street

Details

Classifications

Entry 1
Id
REGIONAL_AUTHORITY
Scheme
TED_CA_TYPE
Description
Regional or local authority
Entry 2
Id
01
Scheme
COFOG
Description
General public services

Identifier

Legal Name
London Borough of Hammersmith and Fulham

Contact

Organisation 2
Id
GB-FTS-149392
Name
Granicus-Firmstep Limited

Roles

supplier

Address

Region
UKI31
Locality
London
Country Name
United Kingdom

Details

Scale
large

Identifier

Legal Name
Granicus-Firmstep Limited
Organisation 3
Id
GB-FTS-92
Name
Royal Courts of Justice

Roles

reviewBody

Address

Locality
London
Country Name
United Kingdom

Identifier

Legal Name
Royal Courts of Justice

Award information

Award 1
Id
029581-2025-1
Status
active

Suppliers

Supplier 1
Id
GB-FTS-149392
Name
Granicus-Firmstep Limited

Related lots

1

Contracts and changes

Entry 1
Id
029581-2025-1
Status
active
Award ID
029581-2025-1
Date Signed
26 Oct 2024, 00:00

Value

Amount
250,010
Currency
GBP

Recorded locations

  • Buyer location · London · UKI33 · W6 9JU · United Kingdom
  • Delivery location · UKI33

Notice and amendment history

1 published notice version reviewed by ProcuraAxis.

1 VERSION
  1. ocds-h6vhtk-052bbb-2025-06-03T15:24:09+01:00compiled ·