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PROCUREMENT OPPORTUNITY

R/WP - 25/26 - Patient/Citizen Communication & Engagement Solutions

King's College Hospital NHS Foundation Trust · Pipeline notice on Find a Tender

Tender information last checkedLast checked 30 Sept 2026, 03:39.

Opportunity overview

To ensure that the proper tools are in place to provide consistent Patient/Citizen Communication and Engagement Solutions by the Supplier. This will reduce the number of patients who miss appointments and put patients in control with technology as a key step towards tackling the elective care backlog. The contract is expected to facilitate the provision of digital and hybrid patient communication services, including SMS reminders, a patient engagement portal, hybrid mail, chatbot, and appointment management tools, integrated with the EPIC EPR system.

Classification

  • CPV48814200 — Patient-administration system
  • CPV72000000 — IT services: consulting, software development, Internet and support

Lots

  • Lot 1Value not stated

Documents and notices

Published notice details

Additional information from the published procurement release. Fields appear only when supplied by the source; check the original notice and tender documents before acting.

Scope, procedure and submissions

Id
W189676
Status
planned
Above Threshold
Yes
Main Procurement Category
services

Legal basis

Id
2023/54
Scheme
UKPGA

Communication

Future Notice Date
8 Aug 2025, 23:59

Lots and requirements

Entry 1
Id
1
Status
planned
Has Renewal
Yes

Suitability

Sme
Yes
Vcse
Yes

Contract period

Ends
31 Mar 2029, 23:59
Starts
1 Apr 2026, 00:00
Max Extent Date
31 Mar 2031, 23:59

Items and delivery

Item 1
Id
1
Related Lot
1

Delivery locations

Entry 1
Region
UK
Country
GB
Country Name
United Kingdom
Entry 2
Region
UKI45
Country
GB
Country Name
United Kingdom
Entry 3
Region
UKI
Country
GB
Country Name
United Kingdom
Entry 4
Region
UK
Country
GB
Country Name
United Kingdom
Entry 5
Region
UKI45
Country
GB
Country Name
United Kingdom
Entry 6
Region
UKI
Country
GB
Country Name
United Kingdom
Entry 7
Region
UK
Country
GB
Country Name
United Kingdom

Additional Classifications

Entry 1
Id
48814200
Scheme
CPV
Description
Patient-administration system
Entry 2
Id
72000000
Scheme
CPV
Description
IT services: consulting, software development, Internet and support

Planning and budget

Documents

Entry 1
Id
029358-2025
Format
text/html
Notice Type
UK1
Description
Pipeline notice on Find a Tender
Document Type
plannedProcurementNotice
Published
3 Jun 2025, 09:07
Entry 2
Id
034046-2025
Format
text/html
Notice Type
UK2
Description
Preliminary market engagement notice on Find a Tender
Document Type
marketEngagementNotice
Published
20 Jun 2025, 12:35
Entry 3
Id
034123-2025
Format
text/html
Notice Type
UK2
Description
Preliminary market engagement notice on Find a Tender
Document Type
marketEngagementNotice
Published
20 Jun 2025, 15:09

Milestones

Entry 1
Id
engagement
Type
engagement
Status
scheduled
Due
31 Jul 2025, 23:59
Description
a. Identify potential suppliers through market research and supplier mapping b. Request for information (RFI) to gauge supplier interest and capabilities. c. Supplier co-design workshops and Q&A sessions.

Buyer, suppliers and contacts

Organisation 1
Id
GB-PPON-PXLV-9225-PRBN
Name
King's College Hospital NHS Foundation Trust

Roles

buyer

Address

Region
UKI45
Country
GB
Locality
London
Postal Code
SE5 9NY
Country Name
United Kingdom
Street Address
KCH Business Park, 129 Coldharbour Lane

Details

Classifications

Entry 1
Id
publicAuthorityCentralGovernment
Scheme
UK_CA_TYPE
Description
Public authority - central government

Identifier

Id
PXLV-9225-PRBN
Scheme
GB-PPON

Contact

Name
David Kayondo
Organisation 2
Id
GB-PPON-PDZC-6438-DGPX
Name
Guy's and St Thomas' NHS Foundation Trust

Roles

buyer

Address

Region
UKI44
Country
GB
Locality
London
Postal Code
SE1 9RT
Country Name
United Kingdom
Street Address
Great Maze Pond

Details

Classifications

Entry 1
Id
publicAuthorityCentralGovernment
Scheme
UK_CA_TYPE
Description
Public authority - central government

Identifier

Id
PDZC-6438-DGPX
Scheme
GB-PPON

Contact

Name
Victoria Mene

Recorded locations

  • Buyer location · London · UKI45 · SE5 9NY · United Kingdom
  • Delivery location · UKI45 · United Kingdom
  • Delivery location · UKI · United Kingdom
  • Delivery location · UK · United Kingdom

Notice and amendment history

1 published notice version reviewed by ProcuraAxis.

1 VERSION
  1. ocds-h6vhtk-052b2c-2025-06-20T15:09:07+01:00Pipeline notice on Find a Tender ·