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PROCUREMENT OPPORTUNITY

Provision of Tenant Satisfaction Surveys

Caerphilly County Borough Council · Tender notice on Find a Tender

Tender information last checkedLast checked 30 Sept 2026, 03:37.

Opportunity overview

Caerphilly Homes has appointed a suitably qualified and experienced consultant to undertake 2 tenant satisfaction surveys based on the STAR model developed by HouseMark (using the 12 core questions required by Welsh Government) plus additional supplementary questions specific to Caerphilly Homes. In addition 6 mini surveys are also required to be undertaken to gauge satisfaction on specific topics as decided by Caerphilly Homes. 3 in 12 month period after each main survey.

Awarded to

Amounts belong to published awards or contracts. Where several suppliers share one value, it is labelled as shared and is not a supplier-specific allocation.

ARP Research Ltd

Match pending…
Published award value
£108.1k
Awarded
18 Aug 2025
Award ID
1
Status
active
Identifier
GB-PPON PDDR-6788-XXPZ
Location
Sheffield, UKE32, S35 2ZS, United Kingdom

Classification

  • CPV71315300 — Building surveying services
  • CPV79311000 — Survey services
  • CPV79342310 — Customer survey services
  • CPV79342311 — Customer satisfaction survey

Lots

  • Lot 1£40k

Documents and notices

Published notice details

Additional information from the published procurement release. Fields appear only when supplied by the source; check the original notice and tender documents before acting.

Scope, procedure and submissions

Id
CCBC/PS2784/25/KT
Status
complete
Above Threshold
No
Procurement Method
open
Main Procurement Category
services
How to submit
https://supplierlive.proactisp2p.com/Account/Login REGISTERING AN INTEREST IN THE SELL2WALES NOTICE IS NOTREGISTERING AN INTEREST IN THIS TENDER YOU MUST FOLLOW THE INSTRUCTIONS BELOW IN ORDER TO SUBMIT A TENDER: 1. Log in to the Proactis Supplier Portal at: https://supplierlive.proactisp2p.com/Account/Login ; 2. Click the Sign Up option on the Portal homepage (If already registered go to point 11); 3. Enter your correct Organisation Name, Details and Primary Contact Details; 4. Make a note of the Organisation ID and User Name, then click Register; 5. You will then receive an email from the system asking you follow a link to activate your account; 6. Enter the information requested, clicking on the blue arrow to move on to the next stage and follow the instructions ensuring that you enter all applicable details; 7. In the Classification section ensure that you select the Product Classification Codes (CPV Codes) that appear in the tender notice, it is essential that only CPV Codes specific to your organisation are added to your profile; 8. Buyer Selection - At this stage you are required to indicate which Buyer Organisations you would like to register with. Remember to register with Caerphilly this ensures that you will be alerted to all relevant opportunities; 9.Terms and Conditions - Read the terms and conditions of the use of this Supplier Portal and tick the box to denote you have read and understood the terms and that you agree to abide by them. If you do not agree you cannot complete the registration process. Once you have agreed click on the blue arrow to move on to the next stage; 10. Insert a password for the admin user and repeat it. The password Must be between 6 and 50 characters in length. It must contain at least 2 number(s). Once completed select Complete Registration and you will enter the Supplier Home page; 11. From the Home Page, go to the Opportunities icon, all current opportunities will be listed. Click on the blue arrow under the field Show Me of the relevant opportunity then click to register your interest on the applicable button; 12. Refresh your screen by clicking on the opportunities icon located on the left hand side, to view the opportunity click the blue arrow; 13. Note the closing date for completion of the relevant project. To find all available documentation drop-down the Request Documents option and click to download all documents; 14. You can now either complete your response or Decline this opportunity. All queries are to be made via the messaging system on the Proactis portal. We will not accept any questions/queries via telephone/email. ↗
Procurement Method Details
Below threshold - open competition

Legal basis

Id
2023/54
Scheme
UKPGA

Tender Period

Ends
20 Jun 2025, 00:00

Enquiry period

Ends
17 Jun 2025, 12:00

Submission terms

Electronic Submission Policy
allowed

Lots and requirements

Entry 1
Id
1
Status
complete
Has Renewal
Yes

Value

Amount
40,000
Currency
GBP
Including VAT
48,000

Renewal

Description
Extension shall be included and taken if required for up to a further period of 2 years

Suitability

Sme
Yes
Vcse
Yes

Award criteria

Weighting Description
Most Advantageous Tender

Criteria

Criterion 1
Name
Price
Type
price
Description
Price at 20%
Criterion 2
Name
Quality
Type
quality
Description
Quality at 80%, split out as response to tender questions at 80% and a Presentation of 20%

Contract period

Ends
30 Jun 2027, 23:59
Starts
1 Jul 2025, 00:00
Max Extent Date
30 Jun 2029, 23:59

Selection criteria

Criteria

Criterion 1
Description
As setout in the tender documentation

Items and delivery

Item 1
Id
1
Related Lot
1

Delivery locations

Entry 1
Region
UKL16
Country
GB
Country Name
United Kingdom

Additional Classifications

Entry 1
Id
71315300
Scheme
CPV
Description
Building surveying services
Entry 2
Id
79311000
Scheme
CPV
Description
Survey services
Entry 3
Id
79342310
Scheme
CPV
Description
Customer survey services
Entry 4
Id
79342311
Scheme
CPV
Description
Customer satisfaction survey

Published documents

Entry 1
Id
028756-2025
Format
text/html
Notice Type
UK4
Description
Tender notice on Find a Tender
Document Type
tenderNotice
Published
30 May 2025, 12:24

Buyer, suppliers and contacts

Organisation 1
Id
GB-PPON-PWHP-2369-JPYL
Name
Caerphilly County Borough Council

Roles

buyer

Address

Region
UKL16
Country
GB
Locality
Hengoed
Postal Code
CF82 7PG
Country Name
United Kingdom
Street Address
Penallta House, Tredomen Park

Details

Classifications

Entry 1
Id
publicAuthoritySubCentralGovernment
Scheme
UK_CA_TYPE
Description
Public authority - sub-central government
Entry 2
Id
GB-WLS
Scheme
UK_CA_DEVOLVED_REGULATIONS
Description
Welsh devolved regulations apply

Identifier

Id
PWHP-2369-JPYL
Scheme
GB-PPON

Contact

Name
Kate Thompson
Telephone
+44 1443 866219
Organisation 2
Id
GB-PPON-PDDR-6788-XXPZ
Name
ARP Research Ltd

Roles

supplier

Address

Region
UKE32
Country
GB
Locality
Sheffield
Postal Code
S35 2ZS
Country Name
United Kingdom
Street Address
1 Dickinson Court

Details

Vcse
No
Scale
sme

Identifier

Id
PDDR-6788-XXPZ
Scheme
GB-PPON

Contact

Award information

Award 1
Id
1
Date
19 Aug 2025, 00:00
Title
Provision of Tenant Satisfaction Surveys
Status
active
Has Renewal
Yes
Above Threshold
No
Main Procurement Category
services

Items

Item 1
Id
1
Related Lot
1

Delivery locations

Entry 1
Region
UK
Country
GB
Country Name
United Kingdom
Entry 2
Region
UKL
Country
GB
Country Name
United Kingdom

Additional Classifications

Entry 1
Id
79311000
Scheme
CPV
Description
Survey services
Entry 2
Id
79342310
Scheme
CPV
Description
Customer survey services
Entry 3
Id
79342311
Scheme
CPV
Description
Customer satisfaction survey

Value

Amount
108,100
Currency
GBP
Including VAT
129,720

Renewal

Description
option to extend for a further period of two years

Documents

Entry 1
Id
053124-2025
Format
text/html
Notice Type
UK6
Description
Contract award notice on Find a Tender
Document Type
awardNotice
Published
2 Sept 2025, 12:33

Suppliers

Supplier 1
Id
GB-PPON-PDDR-6788-XXPZ
Name
ARP Research Ltd

Milestones

Entry 1
Id
1
Type
futureSignatureDate
Status
scheduled
Due
3 Sept 2025, 23:59

Related lots

1

Contract period

Ends
31 Aug 2027, 23:59
Starts
4 Sept 2025, 00:00
Max Extent Date
31 Aug 2029, 23:59

Contracts and changes

Entry 1
Id
1
Title
Provision of Tenant Satisfaction Surveys
Status
active
Award ID
1
Date Signed
19 Aug 2025, 00:00
Has Renewal
Yes
Above Threshold
No

Value

Amount
108,100
Currency
GBP
Including VAT
129,720

Period

Ends
31 Aug 2027, 23:59
Starts
3 Sept 2025, 00:00
Max Extent Date
31 Aug 2029, 23:59

Renewal

Description
Option to extend for a further two years

Documents

Entry 1
Id
060109-2025
Format
text/html
Notice Type
UK7
Description
Contract details notice on Find a Tender
Document Type
contractNotice
Published
26 Sept 2025, 12:17

Recorded locations

  • Buyer location · Hengoed · UKL16 · CF82 7PG · United Kingdom
  • Delivery location · UKL16 · United Kingdom

Notice and amendment history

1 published notice version reviewed by ProcuraAxis.

1 VERSION
  1. ocds-h6vhtk-05299f-2025-09-26T12:17:06+01:00Tender notice on Find a Tender ·