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PROCUREMENT OPPORTUNITY

Contact Centre Software/Contact Centre as a Solution

The Riverside Group Limited · Pipeline notice on Find a Tender

Tender information last checkedLast checked 26 Sept 2026, 08:02.

Opportunity overview

The provision (implementation and ongoing support) of Contact Centre Software solution, potentially to include Workforce Management capabilities. A 5+ year contract is currently desired with an estimated value of approximately £2.5 million.

Classification

  • CPV48510000 — Communication software package
  • CPV72212333 — Contact management software development services
  • CPV72261000 — Software support services
  • CPV72263000 — Software implementation services

Lots

  • Lot 1Value not stated

Documents and notices

Published notice details

Additional information from the published procurement release. Fields appear only when supplied by the source; check the original notice and tender documents before acting.

Scope, procedure and submissions

Id
ocds-h6vhtk-052964
Main Procurement Category
goods
Status
planned

Legal basis

Id
2023/54
Scheme
UKPGA

Communication

Future Notice Date
1 Apr 2027, 23:59

Amendments

Entry 1
Description
Changes to the dates of the anticipated project start date, contract start date and contract expiry dates due to delay in the commencement of this project.
Id
074149-2026

Lots and requirements

Entry 1
Id
1
Status
planned

Contract period

Starts
8 Jun 2028, 00:00
Ends
7 Jun 2033, 23:59

Items and delivery

Item 1
Id
1
Related Lot
1

Additional Classifications

Entry 1
Scheme
CPV
Id
48510000
Description
Communication software package
Entry 2
Scheme
CPV
Id
72212333
Description
Contact management software development services
Entry 3
Scheme
CPV
Id
72261000
Description
Software support services
Entry 4
Scheme
CPV
Id
72263000
Description
Software implementation services

Delivery locations

Entry 1
Region
UK
Country
GB
Country Name
United Kingdom

Planning and budget

Documents

Entry 1
Id
074149-2026
Document Type
plannedProcurementNotice
Notice Type
UK1
Description
Pipeline notice on Find a Tender
Published
5 Aug 2026, 12:26
Format
text/html

Buyer, suppliers and contacts

Organisation 1
Name
The Riverside Group Limited
Id
GB-MPR-30938R

Identifier

Scheme
GB-MPR
Id
30938R

Additional Identifiers

Entry 1
Scheme
GB-PPON
Id
PWQV-9217-TZPQ

Address

Street Address
2 Estuary Boulevard
Locality
Speke, Liverpool
Postal Code
L24 8RF
Country
GB
Country Name
United Kingdom
Region
UKD72

Contact

Roles

buyer

Details

Classifications

Entry 1
Scheme
UK_CA_TYPE
Id
publicUndertaking
Description
Public undertaking

Recorded locations

  • Buyer location · Speke, Liverpool · UKD72 · L24 8RF · United Kingdom
  • Delivery location · UK · United Kingdom

Notice and amendment history

1 published notice version reviewed by ProcuraAxis.

1 VERSION
  1. 074149-2026Pipeline notice on Find a Tender ·