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PROCUREMENT OPPORTUNITY

T118 - Voice of the Customer

NI Water · Tender notice on Find a Tender

Tender information last checkedLast checked 30 Sept 2026, 03:49.

Opportunity overview

NI Water is seeking a solution that will survey our customer satisfaction by gathering customer feedback in real time and displaying this on clear dashboards. In addition, the solution will use key metrics such as sentiment analysis to give insightful, comparable results. Furthermore, the solution will analyse the collected data, have an ability to filter different functions/employees to help find root causes and specify areas of strength and weakness. This service is to be available on a hosted, managed service basis, 24 hours a day, 7 days per week, 365 days a year. See Specification for more details.

Classification

  • CPV72000000 — IT services: consulting, software development, Internet and support

Lots

  • Lot 1£175.2k · Including VAT

Documents and notices

Published notice details

Additional information from the published procurement release. Fields appear only when supplied by the source; check the original notice and tender documents before acting.

Scope, procedure and submissions

Id
ocds-h6vhtk-05293a
Status
active
Above Threshold
No
Procurement Method
open
Main Procurement Category
services
Procurement Method Details
Below threshold - open competition

Legal basis

Id
2023/54
Scheme
UKPGA

Tender Period

Ends
12 Jun 2025, 23:59

Submission terms

Electronic Submission Policy
allowed

Lots and requirements

Entry 1
Id
1
Status
active
Has Renewal
Yes

Value

Currency
GBP
Including VAT
175,200

Renewal

Description
4 potential extensions of 12 months

Award criteria

Description
Award criteria is based on technical and financial

Contract period

Ends
18 Jun 2027, 23:59
Starts
19 Jun 2025, 00:00
Max Extent Date
18 Jun 2031, 23:59

Items and delivery

Item 1
Id
1
Related Lot
1

Additional Classifications

Entry 1
Id
72000000
Scheme
CPV
Description
IT services: consulting, software development, Internet and support

Published documents

Entry 1
Id
028615-2025
Format
text/html
Notice Type
UK4
Description
Tender notice on Find a Tender
Document Type
tenderNotice
Published
29 May 2025, 17:42

Buyer, suppliers and contacts

Organisation 1
Id
GB-PPON-PCZH-7295-JJTZ
Name
NI Water

Roles

buyer

Address

Region
UKN06
Country
GB
Locality
Belfast
Postal Code
BT14 6TE
Country Name
United Kingdom
Street Address
Westland House

Details

Classifications

Entry 1
Id
publicAuthoritySubCentralGovernment
Scheme
UK_CA_TYPE
Description
Public authority - sub-central government
Entry 2
Id
GB-NIR
Scheme
UK_CA_DEVOLVED_REGULATIONS
Description
Northern Irish devolved regulations apply

Identifier

Id
PCZH-7295-JJTZ
Scheme
GB-PPON

Contact

Recorded locations

  • Buyer location · Belfast · UKN06 · BT14 6TE · United Kingdom

Notice and amendment history

1 published notice version reviewed by ProcuraAxis.

1 VERSION
  1. ocds-h6vhtk-05293a-2025-05-29T17:42:35+01:00Tender notice on Find a Tender ·