ProcuraAxisBeta
Sign inCreate Free Account
Home / Opportunities / Opportunity
PROCUREMENT OPPORTUNITY

Call Handling & Dispatch Message Service for the EDT - S484548

Norfolk County Council · Contract details notice on Find a Tender

Tender information last checkedLast checked 30 Sept 2026, 03:48.

Opportunity overview

For several years our emergency duty team have been using CallEEAST to answer phones overnight but this contract needs renewing annually. It has come up for renewal and we are looking to renew the existing contract

Awarded to

Amounts belong to published awards or contracts. Where several suppliers share one value, it is labelled as shared and is not a supplier-specific allocation.

East of England Ambulance NHS Trust

Match pending…
Contract value
£35.5k
Awarded
Not supplied
Contract signed
30 Mar 2025
Including VAT
£42.6k
Award ID
1
Status
active
Location
Norwich, UKH15, NR6 5NA, United Kingdom

Classification

No classification was supplied.

Lots

  • Lot 1Value not stated

Documents and notices

Published notice details

Additional information from the published procurement release. Fields appear only when supplied by the source; check the original notice and tender documents before acting.

Scope, procedure and submissions

Id
PA00002701
Status
complete
Procurement Method
direct
Procurement Method Details
Below threshold - without competition

Legal basis

Id
2023/54
Scheme
UKPGA

Lots and requirements

Entry 1
Id
1
Status
complete

Buyer, suppliers and contacts

Organisation 1
Id
GB-PPON-PDYH-3246-XWTR
Name
Norfolk County Council

Roles

buyer

Address

Region
UKH15
Country
GB
Locality
Norwich
Postal Code
NR1 2DH
Country Name
United Kingdom
Street Address
County Hall, Martineau Lane

Details

Classifications

Entry 1
Id
publicAuthoritySubCentralGovernment
Scheme
UK_CA_TYPE
Description
Public authority - sub-central government

Identifier

Id
PDYH-3246-XWTR
Scheme
GB-PPON

Contact

Organisation 2
Id
GB-FTS-149669
Name
East of England Ambulance NHS Trust

Roles

supplier

Address

Region
UKH15
Country
GB
Locality
Norwich
Postal Code
NR6 5NA
Country Name
United Kingdom
Street Address
Norwich Office, Hospital Lane, Hellesdon

Details

Vcse
Yes
Scale
large

Contact

Award information

Award 1
Id
1
Status
active
Main Procurement Category
services

Items

Item 1
Id
1
Related Lot
1

Additional Classifications

Entry 1
Id
79512000
Scheme
CPV
Description
Call centre

Suppliers

Supplier 1
Id
GB-FTS-149669
Name
East of England Ambulance NHS Trust

Related lots

1

Contracts and changes

Entry 1
Id
1
Status
active
Award ID
1
Date Signed
31 Mar 2025, 00:00
Above Threshold
No

Value

Amount
35,460
Currency
GBP
Including VAT
42,552

Period

Ends
31 Mar 2026, 23:59
Starts
1 Apr 2025, 00:00

Documents

Entry 1
Id
028486-2025
Format
text/html
Notice Type
UK7
Description
Contract details notice on Find a Tender
Document Type
contractNotice
Published
29 May 2025, 14:37

Recorded locations

  • Buyer location · Norwich · UKH15 · NR1 2DH · United Kingdom

Notice and amendment history

1 published notice version reviewed by ProcuraAxis.

1 VERSION
  1. ocds-h6vhtk-0528e8-2025-05-29T14:37:30+01:00Contract details notice on Find a Tender ·