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PROCUREMENT OPPORTUNITY

IT Magement Service Tool

General Pharmaceutical Council · Contract details notice on Find a Tender

Tender information last checkedLast checked 30 Sept 2026, 03:13.

Opportunity overview

We have around 300 staff. We have about 15 IT staff. Our service desk is located at our London office. We process around 300 tickets (incidents and service requests) per month. We follow ITIL processes, so the tool needs to adhere to ITIL principles and support those processes. In addition, we currently use our current tool for Change and Problem management, including asset management of laptops and mobile phones. We are looking to procure a Software as a Service (SaaS) ITSM Tool to meet our requirements.

Awarded to

Amounts belong to published awards or contracts. Where several suppliers share one value, it is labelled as shared and is not a supplier-specific allocation.

TOPDESK UK LIMITED

Matched by number
Contract value
£4.6m
Awarded
Not supplied
Contract signed
1 May 2025
Including VAT
£5.5m
Award ID
1
Status
active
Identifier
GB-COH 05396062
Location
Borehamwood, UKH23, WD6 1JD, United Kingdom

Classification

No classification was supplied.

Lots

  • Lot 1Value not stated

Documents and notices

Published notice details

Additional information from the published procurement release. Fields appear only when supplied by the source; check the original notice and tender documents before acting.

Scope, procedure and submissions

Id
GPhC140QC
Status
complete
Procurement Method
limited
Procurement Method Details
Below threshold - limited competition

Legal basis

Id
2023/54
Scheme
UKPGA

Lots and requirements

Entry 1
Id
1
Status
complete

Buyer, suppliers and contacts

Organisation 1
Id
GB-PPON-PXRY-5513-YMDN
Name
General Pharmaceutical Council

Roles

buyer

Address

Region
UKI42
Country
GB
Locality
London
Postal Code
E14 4QJ
Country Name
United Kingdom
Street Address
Level 14, One Cabot Square, Canary Wharf

Details

Classifications

Entry 1
Id
publicAuthoritySubCentralGovernment
Scheme
UK_CA_TYPE
Description
Public authority - sub-central government

Identifier

Id
PXRY-5513-YMDN
Scheme
GB-PPON

Contact

Name
Rene Kiliaan
Organisation 2
Id
GB-COH-05396062
Name
TOPDESK UK LIMITED

Roles

supplier

Address

Region
UKH23
Country
GB
Locality
Borehamwood
Postal Code
WD6 1JD
Country Name
United Kingdom
Street Address
5 Elstree Gate

Details

Vcse
No
Scale
sme

Identifier

Id
05396062
Scheme
GB-COH

Contact

Additional Identifiers

Entry 1
Id
PLXD-4134-VHBT
Scheme
GB-PPON

Award information

Award 1
Id
1
Status
active
Main Procurement Category
services

Items

Item 1
Id
1
Related Lot
1

Delivery locations

Entry 1
Region
UKC
Country
GB
Country Name
United Kingdom
Entry 2
Region
UKD
Country
GB
Country Name
United Kingdom
Entry 3
Region
UKE
Country
GB
Country Name
United Kingdom
Entry 4
Region
UKF
Country
GB
Country Name
United Kingdom
Entry 5
Region
UKG
Country
GB
Country Name
United Kingdom
Entry 6
Region
UKH
Country
GB
Country Name
United Kingdom
Entry 7
Region
UKI
Country
GB
Country Name
United Kingdom
Entry 8
Region
UKJ
Country
GB
Country Name
United Kingdom
Entry 9
Region
UKK
Country
GB
Country Name
United Kingdom

Additional Classifications

Entry 1
Id
72000000
Scheme
CPV
Description
IT services: consulting, software development, Internet and support

Suppliers

Supplier 1
Id
GB-COH-05396062
Name
TOPDESK UK LIMITED

Related lots

1

Contracts and changes

Entry 1
Id
1
Title
IT Service Management (ITSM) Tool
Status
active
Award ID
1
Date Signed
2 May 2025, 00:00
Above Threshold
No

Value

Amount
4,569,189
Currency
GBP
Including VAT
5,483,027

Period

Ends
1 May 2028, 23:59
Starts
2 May 2025, 00:00

Documents

Entry 1
Id
A-1671
Format
application/pdf
Document Type
contractSigned
Entry 2
Id
027583-2025
Format
text/html
Notice Type
UK7
Description
Contract details notice on Find a Tender
Document Type
contractNotice
Published
27 May 2025, 09:53

Recorded locations

  • Buyer location · London · UKI42 · E14 4QJ · United Kingdom

Notice and amendment history

1 published notice version reviewed by ProcuraAxis.

1 VERSION
  1. ocds-h6vhtk-052696-2025-05-27T09:53:48+01:00Contract details notice on Find a Tender ·