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PROCUREMENT OPPORTUNITY

Framework Agreement for the Provision of Interpreting, Translation and Related Language and Communication Support Services

Norfolk County Council · Contract details notice on Find a Tender

Tender information last checkedLast checked 24 Sept 2026, 12:46.

Opportunity overview

Norfolk County Council (NCC), on behalf of and delegated by the INTRAN Partnership, have let a Multi-Provider Framework for the provision of high quality, value-for-money and innovative Interpreting, Translation and Related Language and Communication Support Services in the East of England and surrounding regions. Norfolk County Council has assigned expert suppliers to the framework, for each lot, who can provide services from interpreters, translators and other language and communication professionals to successfully respond to booking requests made by our member organisations. INTRAN is a public-facing multi-agency partnership that ensures people who are Deaf, and speakers of other languages or dialects than English with limited or no English proficiency, have equitable access to information and services through the provision of professional interpreting, translation, transcription and other language and communication support services. Two applicants have been admitted to the Framework under Lots 1,2,3,4 and 5.

Awarded to

Amounts belong to published awards or contracts. Where several suppliers share one value, it is labelled as shared and is not a supplier-specific allocation.

CLARION INTERPRETING LIMITED

Matched by number
Shared contract value
£1.6m
Awarded
Not supplied
Contract signed
12 Aug 2026
Including VAT
£1.9m
Suppliers
One of 2 awarded suppliers
Award ID
1
Status
active
Identifier
GB-COH 04401314
Location
Leeds, UKE42, LS12 6LL, United Kingdom

TOPP LANGUAGE SOLUTIONS LIMITED

Matched by number
Shared contract value
£1.6m
Awarded
Not supplied
Contract signed
12 Aug 2026
Including VAT
£1.9m
Suppliers
One of 2 awarded suppliers
Award ID
1
Status
active
Identifier
GB-COH 08473338
Location
Stockport, UKD35, SK1 1EB, United Kingdom

AA GLOBAL LANGUAGE SERVICES LIMITED

Matched by number
Shared contract value
£4.5m
Awarded
Not supplied
Contract signed
12 Aug 2026
Including VAT
£5.4m
Suppliers
One of 2 awarded suppliers
Award ID
2
Status
active
Identifier
GB-COH 04299764
Location
Hull, UKE11, HU1 1UD, United Kingdom

DCVS TRADING LTD

Matched by number
Shared contract value
£4.5m
Awarded
Not supplied
Contract signed
12 Aug 2026
Including VAT
£5.4m
Suppliers
One of 2 awarded suppliers
Award ID
2
Status
active
Identifier
GB-COH 11127666
Location
Hemel Hempstead, UKH23, HP1 3AF, United Kingdom

CLARION INTERPRETING LIMITED

Matched by number
Shared contract value
£3.5m
Awarded
Not supplied
Contract signed
12 Aug 2026
Including VAT
£4.2m
Suppliers
One of 2 awarded suppliers
Award ID
3
Status
active
Identifier
GB-COH 04401314
Location
Leeds, UKE42, LS12 6LL, United Kingdom

LANGUAGE LINE LIMITED

Matched by number
Shared contract value
£3.5m
Awarded
Not supplied
Contract signed
12 Aug 2026
Including VAT
£4.2m
Suppliers
One of 2 awarded suppliers
Award ID
3
Status
active
Identifier
GB-COH 04823110
Location
London, UKI31, EC3R 8AD, United Kingdom

SIGN SOLUTIONS (SIGN LANGUAGE INTERPRETING AGENCY) LTD

Matched by number
Shared contract value
£200k
Awarded
Not supplied
Contract signed
12 Aug 2026
Including VAT
£240k
Suppliers
One of 2 awarded suppliers
Award ID
4
Status
active
Identifier
GB-COH 04802772
Location
Redditch, UKG12, B98 0TJ, United Kingdom

SIGNIFICAN'T (UK) LIMITED

Matched by number
Shared contract value
£200k
Awarded
Not supplied
Contract signed
12 Aug 2026
Including VAT
£240k
Suppliers
One of 2 awarded suppliers
Award ID
4
Status
active
Identifier
GB-COH 04724725
Location
London, UKI51, SE3 9RD, United Kingdom

LANGUAGE LINE LIMITED

Matched by number
Shared contract value
£2.5m
Awarded
Not supplied
Contract signed
12 Aug 2026
Including VAT
£3m
Suppliers
One of 2 awarded suppliers
Award ID
5
Status
active
Identifier
GB-COH 04823110
Location
London, UKI31, EC3R 8AD, United Kingdom

TRANSLATE PLUS LIMITED

Matched by number
Shared contract value
£2.5m
Awarded
Not supplied
Contract signed
12 Aug 2026
Including VAT
£3m
Suppliers
One of 2 awarded suppliers
Award ID
5
Status
active
Identifier
GB-COH 06674541
Location
London, UKI33, W12 7FR, United Kingdom

Classification

No classification was supplied.

Lots

  • Lot 1Value not stated
  • Lot 2Value not stated
  • Lot 3Value not stated
  • Lot 4Value not stated
  • Lot 5Value not stated

Documents and notices

Published notice details

Additional information from the published procurement release. Fields appear only when supplied by the source; check the original notice and tender documents before acting.

Scope, procedure and submissions

Id
NCCF43274
Status
complete
Procurement Method
selective
Procurement Method Details
Competitive flexible procedure

Legal basis

Id
2023/54
Scheme
UKPGA

Participation Fees

Entry 1
Description
The percentage does not include travel for lots 1 and 2.
Id
ocds-h6vhtk-052592

Type

win

Relative Value

Proportion
0.05
Monetary Value
award

Techniques

Has Framework Agreement
Yes

Framework Agreement

Method
withAndWithoutReopeningCompetition
Type
open
Buyer Categories
The framework agreement is being let by Norfolk County Council as the contracting authority, and can be used by: • Norfolk County Council and its agents • Any successor body to the Council including any company formed by the Council to carry out its INTRAN functions • Any organisation the Council outsources its INTRAN requirements to • Any public body with which the Council enters into pooling arrangements for the provision of its INTRAN services and organisations they outsource. • Any successor authority(ies) to Norfolk County Council or to any joint body incorporating or formed by any such successor who may order services on behalf of other local authorities Other bodies able to use it ( within the East of England and surrounding regions) are:- NHS Bodies Local Government Authorities Housing Associations Educational Institutions (Local Authority Schools, Academy Trusts) Voluntary Sector Organisations Charities Other organisations serving the Public Interest
Description
INTRAN will:- inform all member organisations with a ranked list of suppliers, with that determined and based on the weighted Quality and Price scores achieved at the Invitation to Tender ("ITT") stage. Members will be able to directly award in accordance with the tender award outcome, ensuring the first placed provider in each lot is afforded first opportunity to deliver against the specified requirements and delivery preferences. Where the first placed provider is unable to fulfil such requirements, the second placed provider in that lot will be given the opportunity to deliver and so on. Member organisations will be encouraged to use this ranked system but are able to direct award or conduct a further competition if they so wish. Direct Award (Catalogue): INTRAN will produce a catalogue which contains each winning providers prices and parts of their bid. Member organisations may use this catalogue to direct award as long as this is in accordance with the Procurement Act 2023 and the Public Contract Regulations 2024. Further Competition: In addition to the Direct Award procedures described, member organisations will have the right to conduct a Further Competition among all capable Suppliers admitted to the Framework within the relevant Lots. Competition may be initiated for general requirements or specific one-off circumstances and would usually be designed around a supporting of preferential needs or to validate supplier-client suitability. Cost Criteria is to be determined at further competition with a minimum of 10% and a maximum of 40%

Lots and requirements

Entry 1
Id
1
Status
complete
Entry 2
Id
2
Status
complete
Entry 3
Id
3
Status
complete
Entry 4
Id
4
Status
complete
Entry 5
Id
5
Status
complete

Published documents

Entry 1
Id
conflictOfInterest
Document Type
conflictOfInterest
Description
Not published

Buyer, suppliers and contacts

Organisation 1
Name
Norfolk County Council
Id
GB-PPON-PDYH-3246-XWTR

Identifier

Scheme
GB-PPON
Id
PDYH-3246-XWTR

Address

Street Address
County Hall, Martineau Lane
Locality
Norwich
Postal Code
NR1 2DH
Country
GB
Country Name
United Kingdom
Region
UKH15

Contact

Roles

buyer

Details

Classifications

Entry 1
Scheme
UK_CA_TYPE
Id
publicAuthoritySubCentralGovernment
Description
Public authority - sub-central government
Organisation 2
Name
CLARION INTERPRETING LIMITED
Id
GB-COH-04401314

Identifier

Scheme
GB-COH
Id
04401314

Additional Identifiers

Entry 1
Scheme
GB-PPON
Id
PLTY-9838-TPHY

Address

Street Address
The Brainworks
Locality
Leeds
Postal Code
LS12 6LL
Country
GB
Country Name
United Kingdom
Region
UKE42

Contact

Roles

supplier

Details

Scale
sme
Vcse
No
Public Service Mission Organization
No
Sheltered Workshop
No
Organisation 3
Name
TOPP LANGUAGE SOLUTIONS LIMITED
Id
GB-COH-08473338

Identifier

Scheme
GB-COH
Id
08473338

Additional Identifiers

Entry 1
Scheme
GB-PPON
Id
PCNN-3745-VNMG

Address

Street Address
7 St Petersgate
Locality
Stockport
Postal Code
SK1 1EB
Country
GB
Country Name
United Kingdom
Region
UKD35

Contact

Roles

supplier

Details

Scale
sme
Vcse
No
Public Service Mission Organization
No
Sheltered Workshop
No
Organisation 4
Name
DCVS TRADING LTD
Id
GB-COH-11127666

Identifier

Scheme
GB-COH
Id
11127666

Additional Identifiers

Entry 1
Scheme
GB-PPON
Id
PZYW-9894-WHRL

Address

Street Address
48, High Street
Locality
Hemel Hempstead
Postal Code
HP1 3AF
Country
GB
Country Name
United Kingdom
Region
UKH23

Contact

Roles

supplier

Details

Scale
sme
Vcse
Yes
Public Service Mission Organization
No
Sheltered Workshop
No
Organisation 5
Name
AA GLOBAL LANGUAGE SERVICES LIMITED
Id
GB-COH-04299764

Identifier

Scheme
GB-COH
Id
04299764

Additional Identifiers

Entry 1
Scheme
GB-PPON
Id
PJWQ-9858-LVCP

Address

Street Address
Francis House
Locality
Hull
Postal Code
HU1 1UD
Country
GB
Country Name
United Kingdom
Region
UKE11

Contact

Roles

supplier

Details

Scale
sme
Vcse
No
Public Service Mission Organization
No
Sheltered Workshop
No
Organisation 6
Name
LANGUAGE LINE LIMITED
Id
GB-COH-04823110

Identifier

Scheme
GB-COH
Id
04823110

Additional Identifiers

Entry 1
Scheme
GB-PPON
Id
PHWN-1399-TZHH

Address

Street Address
5th Floor Queen Elizabeth House
Locality
London
Postal Code
EC3R 8AD
Country
GB
Country Name
United Kingdom
Region
UKI31

Contact

Roles

supplier

Details

Scale
large
Vcse
No
Public Service Mission Organization
No
Sheltered Workshop
No
Organisation 7
Name
SIGN SOLUTIONS (SIGN LANGUAGE INTERPRETING AGENCY) LTD
Id
GB-COH-04802772

Identifier

Scheme
GB-COH
Id
04802772

Additional Identifiers

Entry 1
Scheme
GB-PPON
Id
PNYL-9683-ZHQD

Address

Street Address
First Floor, Ipsley Barn Berrington Close
Locality
Redditch
Postal Code
B98 0TJ
Country
GB
Country Name
United Kingdom
Region
UKG12

Contact

Roles

supplier

Details

Scale
sme
Vcse
No
Organisation 8
Name
SIGNIFICAN'T (UK) LIMITED
Id
GB-COH-04724725

Identifier

Scheme
GB-COH
Id
04724725

Additional Identifiers

Entry 1
Scheme
GB-PPON
Id
PBTM-4396-VQJD

Address

Street Address
St Agnes House
Locality
London
Postal Code
SE3 9RD
Country
GB
Country Name
United Kingdom
Region
UKI51

Contact

Roles

supplier

Details

Scale
sme
Vcse
No
Organisation 9
Name
TRANSLATE PLUS LIMITED
Id
GB-COH-06674541

Identifier

Scheme
GB-COH
Id
06674541

Additional Identifiers

Entry 1
Scheme
GB-PPON
Id
PBPC-7589-CPZR

Address

Street Address
1st Floor 2 Television Centre
Locality
London
Postal Code
W12 7FR
Country
GB
Country Name
United Kingdom
Region
UKI33

Contact

Roles

supplier

Details

Scale
sme
Vcse
No
Public Service Mission Organization
No
Sheltered Workshop
No

Award information

Award 1
Id
1
Status
active
Main Procurement Category
services

Items

Item 1
Id
1
Related Lot
1

Additional Classifications

Entry 1
Scheme
CPV
Id
79530000
Description
Translation services
Entry 2
Scheme
CPV
Id
79540000
Description
Interpretation services

Delivery locations

Entry 1
Region
UKF
Country
GB
Country Name
United Kingdom
Entry 2
Region
UKH
Country
GB
Country Name
United Kingdom
Entry 3
Region
UKJ
Country
GB
Country Name
United Kingdom

Suppliers

Supplier 1
Id
GB-COH-04401314
Name
CLARION INTERPRETING LIMITED
Supplier 2
Id
GB-COH-08473338
Name
TOPP LANGUAGE SOLUTIONS LIMITED

Related lots

1
Award 2
Id
2
Status
active
Main Procurement Category
services

Items

Item 1
Id
2
Related Lot
2

Additional Classifications

Entry 1
Scheme
CPV
Id
79530000
Description
Translation services
Entry 2
Scheme
CPV
Id
79540000
Description
Interpretation services

Delivery locations

Entry 1
Region
UKF
Country
GB
Country Name
United Kingdom
Entry 2
Region
UKH
Country
GB
Country Name
United Kingdom
Entry 3
Region
UKJ
Country
GB
Country Name
United Kingdom

Suppliers

Supplier 1
Id
GB-COH-11127666
Name
DCVS TRADING LTD
Supplier 2
Id
GB-COH-04299764
Name
AA GLOBAL LANGUAGE SERVICES LIMITED

Related lots

2
Award 3
Id
3
Status
active
Main Procurement Category
services

Items

Item 1
Id
3
Related Lot
3

Additional Classifications

Entry 1
Scheme
CPV
Id
79530000
Description
Translation services
Entry 2
Scheme
CPV
Id
79540000
Description
Interpretation services

Delivery locations

Entry 1
Region
UKF
Country
GB
Country Name
United Kingdom
Entry 2
Region
UKH
Country
GB
Country Name
United Kingdom
Entry 3
Region
UKJ
Country
GB
Country Name
United Kingdom

Suppliers

Supplier 1
Id
GB-COH-04823110
Name
LANGUAGE LINE LIMITED
Supplier 2
Id
GB-COH-04401314
Name
CLARION INTERPRETING LIMITED

Related lots

3
Award 4
Id
4
Status
active
Main Procurement Category
services

Items

Item 1
Id
4
Related Lot
4

Additional Classifications

Entry 1
Scheme
CPV
Id
79530000
Description
Translation services
Entry 2
Scheme
CPV
Id
79540000
Description
Interpretation services

Delivery locations

Entry 1
Region
UKF
Country
GB
Country Name
United Kingdom
Entry 2
Region
UKH
Country
GB
Country Name
United Kingdom
Entry 3
Region
UKJ
Country
GB
Country Name
United Kingdom

Suppliers

Supplier 1
Id
GB-COH-04802772
Name
SIGN SOLUTIONS (SIGN LANGUAGE INTERPRETING AGENCY) LTD
Supplier 2
Id
GB-COH-04724725
Name
SIGNIFICAN'T (UK) LIMITED

Related lots

4
Award 5
Id
5
Status
active
Main Procurement Category
services

Items

Item 1
Id
5
Related Lot
5

Additional Classifications

Entry 1
Scheme
CPV
Id
79530000
Description
Translation services
Entry 2
Scheme
CPV
Id
79540000
Description
Interpretation services

Delivery locations

Entry 1
Region
UKF
Country
GB
Country Name
United Kingdom
Entry 2
Region
UKH
Country
GB
Country Name
United Kingdom
Entry 3
Region
UKJ
Country
GB
Country Name
United Kingdom

Suppliers

Supplier 1
Id
GB-COH-06674541
Name
TRANSLATE PLUS LIMITED
Supplier 2
Id
GB-COH-04823110
Name
LANGUAGE LINE LIMITED

Related lots

5

Contracts and changes

Entry 1
Id
1
Award ID
1
Title
Face to Face and Remote English/British Sign Language Interpreting, Translation and Other Language and Communication Support Services
Status
active
Above Threshold
Yes
Date Signed
13 Aug 2026, 00:00

Period

Starts
13 Aug 2026, 00:00
Ends
30 Jun 2030, 23:59

Value

Including VAT
1,920,000
Amount
1,600,000
Currency
GBP

Documents

Entry 1
Id
A-21812
Document Type
contractSigned
Format
application/vnd.openxmlformats-officedocument.wordprocessingml.document
Entry 2
Id
083343-2026
Document Type
contractNotice
Notice Type
UK7
Description
Contract details notice on Find a Tender
Published
3 Sept 2026, 10:32
Format
text/html
Entry 2
Id
2
Award ID
2
Title
Face to Face and Remote English/Other Languages and Dialects Interpreting
Status
active
Above Threshold
Yes
Date Signed
13 Aug 2026, 00:00

Period

Starts
13 Aug 2026, 00:00
Ends
30 Jun 2030, 23:59

Value

Including VAT
5,400,000
Amount
4,500,000
Currency
GBP

Documents

Entry 1
Id
A-21816
Document Type
contractSigned
Format
application/vnd.openxmlformats-officedocument.wordprocessingml.document
Entry 2
Id
083343-2026
Document Type
contractNotice
Notice Type
UK7
Description
Contract details notice on Find a Tender
Published
3 Sept 2026, 10:32
Format
text/html
Entry 3
Id
3
Award ID
3
Title
Telephone, audio and video Interpreting services (English/BSL/Other languages and Dialects than English) on demand and related goods and services.
Status
active
Above Threshold
Yes
Date Signed
13 Aug 2026, 00:00

Period

Starts
13 Aug 2026, 00:00
Ends
30 Jun 2030, 23:59

Value

Including VAT
4,200,000
Amount
3,500,000
Currency
GBP

Documents

Entry 1
Id
A-21817
Document Type
contractSigned
Format
application/vnd.openxmlformats-officedocument.wordprocessingml.document
Entry 2
Id
083343-2026
Document Type
contractNotice
Notice Type
UK7
Description
Contract details notice on Find a Tender
Published
3 Sept 2026, 10:32
Format
text/html
Entry 4
Id
4
Award ID
4
Title
Video Relay Services for BSL users
Status
active
Above Threshold
No
Date Signed
13 Aug 2026, 00:00

Period

Starts
13 Aug 2026, 00:00
Ends
30 Jun 2030, 23:59

Value

Including VAT
240,000
Amount
200,000
Currency
GBP

Documents

Entry 1
Id
A-21818
Document Type
contractSigned
Format
application/vnd.openxmlformats-officedocument.wordprocessingml.document
Entry 2
Id
083343-2026
Document Type
contractNotice
Notice Type
UK7
Description
Contract details notice on Find a Tender
Published
3 Sept 2026, 10:32
Format
text/html
Entry 5
Id
5
Award ID
5
Title
Translation Services and Other Communication Support Services
Status
active
Above Threshold
Yes
Date Signed
13 Aug 2026, 00:00

Period

Starts
13 Aug 2026, 00:00
Ends
30 Jun 2030, 23:59

Value

Including VAT
3,000,000
Amount
2,500,000
Currency
GBP

Documents

Entry 1
Id
A-21819
Document Type
contractSigned
Format
application/vnd.openxmlformats-officedocument.wordprocessingml.document
Entry 2
Id
083343-2026
Document Type
contractNotice
Notice Type
UK7
Description
Contract details notice on Find a Tender
Published
3 Sept 2026, 10:32
Format
text/html

Recorded locations

  • Buyer location · Norwich · UKH15 · NR1 2DH · United Kingdom

Notice and amendment history

2 published notice versions reviewed by ProcuraAxis.

2 VERSIONS
  1. 044641-2026Contract award notice on Find a Tender ·
  2. 083343-2026Contract details notice on Find a Tender ·