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PROCUREMENT OPPORTUNITY

Administration and Resources for Department of Works and Pensions Initiatives

Birmingham City Council · Contract details notice on Find a Tender

Tender information last checkedLast checked 5 Oct 2026, 02:31.

Opportunity overview

For the provision of administration and resources for Department of Work and Pensions initiatives. Council terms and conditions will be used. To provide the resource that is suitably skilled and experienced and available to deliver the services and provide support (including): • Administration of Housing Benefit and Council Tax support – Assessing and awarding Housing Benefit and Council Tax support for new applications and change of circumstances in line with the DWP Regulations and Local Authority Procedures. • Collection of overpaid Benefit – To recover Housing Benefit which has been overpaid and is recoverable, using the various methods available in line with the legislation. • Administration of Discretionary awards – to assess applications for a discretionary Housing award in line with the H.B and Universal credit guidelines. Resource to be called off by the Council as and when required The providers staff will be trained and provided access to the Council’s system, once NDAs are in place and security checks undertaken. The providers I.T. system needs to be compatible with Citrix Client being employed on their devices

Awarded to

Amounts belong to published awards or contracts. Where several suppliers share one value, it is labelled as shared and is not a supplier-specific allocation.

Contract value
£1.7m
Awarded
Not supplied
Contract signed
26 Jan 2026
Including VAT
£2.1m
Award ID
1
Status
active
Identifier
GB-PPON PGJV-4881-DTGT
Location
London, UKI32, W2 6BD, United Kingdom

Classification

No classification was supplied.

Lots

  • Lot LOT-0001Value not stated

Documents and notices

Published notice details

Additional information from the published procurement release. Fields appear only when supplied by the source; check the original notice and tender documents before acting.

Scope, procedure and submissions

Id
P2334
Status
complete
Procurement Method
open
Procurement Method Details
Open procedure

Legal basis

Id
2023/54
Scheme
UKPGA

Covered By

GPA

Lots and requirements

Entry 1
Id
LOT-0001
Status
complete

Published documents

Entry 1
Id
conflictOfInterest
Document Type
conflictOfInterest
Description
Not published

Buyer, suppliers and contacts

Organisation 1
Name
Birmingham City Council
Id
GB-PPON-PCJJ-4826-QMLZ

Identifier

Scheme
GB-PPON
Id
PCJJ-4826-QMLZ

Address

Street Address
Council House, 1 Victoria Square
Locality
Birmingham
Postal Code
B1 1BB
Country
GB
Country Name
United Kingdom
Region
UKG31

Contact

Name
Commercial and Procurement Services

Roles

buyer

Details

Classifications

Entry 1
Scheme
UK_CA_TYPE
Id
publicAuthoritySubCentralGovernment
Description
Public authority - sub-central government
Organisation 2
Name
Capita Business Services Limited
Id
GB-PPON-PGJV-4881-DTGT

Identifier

Scheme
GB-PPON
Id
PGJV-4881-DTGT

Address

Street Address
First Floor, 2 Kingdom Street
Locality
London
Postal Code
W2 6BD
Country
GB
Country Name
United Kingdom
Region
UKI32

Contact

Roles

supplier

Details

Scale
large
Vcse
No
Public Service Mission Organization
No
Sheltered Workshop
No

Award information

Award 1
Id
1
Status
active
Main Procurement Category
services

Items

Item 1
Id
LOT-0001
Related Lot
LOT-0001

Additional Classifications

Entry 1
Scheme
CPV
Id
75310000
Description
Benefit services

Delivery locations

Entry 1
Region
UKG31
Country
GB
Country Name
United Kingdom

Suppliers

Supplier 1
Id
GB-PPON-PGJV-4881-DTGT
Name
Capita Business Services Limited

Related lots

LOT-0001

Contracts and changes

Entry 1
Id
1
Award ID
1
Title
Administration and Resources for Department of Works and Pensions Initiatives
Status
active
Has Renewal
Yes
Above Threshold
Yes
Date Signed
26 Jan 2026, 00:00

Period

Starts
1 Feb 2026, 00:00
Ends
31 Jan 2029, 23:59
Max Extent Date
31 Jan 2030, 23:59

Renewal

Description
With the option to extend subject to satisfactory performance and funding availablity.

Value

Including VAT
2,095,824
Amount
1,746,520
Currency
GBP

Agreed Metrics

Entry 1
Id
1
Title
The average number of days it takes to process a new claim
Description
Evidence of rationalising cost savings for the estate-reports to be produced/submitted quarterly. Timely production of annual service charge reconciliation and budget setting. Regular reporting on debtors and debt recovery plan.

Observations

Entry 1
Id
frequency

Period

Duration In Months
12
Entry 2
Id
2
Title
The average number of days it takes to process change in circumstances
Description
Measurable using the SHBE (single Housing Benefit Extract) report which details the time it takes from receipt to payment on each claim/change. This is used to also report the performance to the DWP.

Observations

Entry 1
Id
frequency

Period

Duration In Months
12
Entry 3
Id
3
Title
Social Value
Description
That agreed outputs and timelines are met

Observations

Entry 1
Id
frequency

Period

Duration In Months
12

Documents

Entry 1
Id
007754-2026
Document Type
contractNotice
Notice Type
UK7
Description
Contract details notice on Find a Tender
Published
28 Jan 2026, 16:47
Format
text/html

Recorded locations

  • Buyer location · Birmingham · UKG31 · B1 1BB · United Kingdom

Notice and amendment history

1 published notice version reviewed by ProcuraAxis.

1 VERSION
  1. 007754-2026Contract details notice on Find a Tender ·