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PROCUREMENT OPPORTUNITY

Contact Centre Solution

Birmingham City Council · Pipeline notice on Find a Tender

Tender information last checkedLast checked 30 Sept 2026, 03:05.

Opportunity overview

Provision of a Contact Centre as a Service (CCaaS) (subject to change)

Classification

  • CPV48333000 — Contact management software package
  • CPV72212333 — Contact management software development services

Lots

  • Lot LOT-0001Value not stated

Documents and notices

Published notice details

Additional information from the published procurement release. Fields appear only when supplied by the source; check the original notice and tender documents before acting.

Scope, procedure and submissions

Id
P3369
Status
planned
Main Procurement Category
services

Legal basis

Id
2023/54
Scheme
UKPGA

Communication

Future Notice Date
2 Jun 2025, 00:59

Lots and requirements

Entry 1
Id
LOT-0001
Status
planned

Suitability

Sme
Yes

Contract period

Ends
1 Jul 2028, 00:59
Starts
1 Jul 2025, 01:00

Items and delivery

Item 1
Id
LOT-0001
Related Lot
LOT-0001

Delivery locations

Entry 1
Region
UKG31
Country
GB
Country Name
United Kingdom

Additional Classifications

Entry 1
Id
48333000
Scheme
CPV
Description
Contact management software package
Entry 2
Id
72212333
Scheme
CPV
Description
Contact management software development services

Planning and budget

Documents

Entry 1
Id
027229-2025
Format
text/html
Notice Type
UK1
Description
Pipeline notice on Find a Tender
Document Type
plannedProcurementNotice
Published
23 May 2025, 22:29

Buyer, suppliers and contacts

Organisation 1
Id
GB-PPON-PCJJ-4826-QMLZ
Name
Birmingham City Council

Roles

buyer

Address

Region
UKG31
Country
GB
Locality
Birmingham
Postal Code
B1 1BB
Country Name
United Kingdom
Street Address
Council House, 1 Victoria Square

Details

Classifications

Entry 1
Id
publicAuthoritySubCentralGovernment
Scheme
UK_CA_TYPE
Description
Public authority - sub-central government

Identifier

Id
PCJJ-4826-QMLZ
Scheme
GB-PPON

Contact

Name
Commercial and Procurement Services

Recorded locations

  • Buyer location · Birmingham · UKG31 · B1 1BB · United Kingdom
  • Delivery location · UKG31 · United Kingdom

Notice and amendment history

1 published notice version reviewed by ProcuraAxis.

1 VERSION
  1. ocds-h6vhtk-052560-2025-05-23T22:29:20+01:00Pipeline notice on Find a Tender ·