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PROCUREMENT OPPORTUNITY

Provision of a Platform used for the Isle of Wight Council's Wightcare Services

Isle of Wight Council · Preliminary market engagement notice on Find a Tender

Tender information last checkedLast checked 30 Sept 2026, 03:10.

Opportunity overview

The requirement is for a tele-alarm call handling platform that is fully digital. The Authorities Wightcare service is unique on the island as it provides a call handling service along with a Responder Service when people need the physical help of a person. Our Responder Services sets us apart from any other island based provider of services.

Awarded to

Amounts belong to published awards or contracts. Where several suppliers share one value, it is labelled as shared and is not a supplier-specific allocation.

E.NOVATION UK LIMITED TRADING AS ENOVATION

Matched by number
Contract value
£146.9k
Awarded
Not supplied
Contract signed
25 Sept 2025
Including VAT
£176.3k
Award ID
1
Status
active
Identifier
GB-COH 04253883
Location
Rossendale, UKD46, BB4 5HU, United Kingdom

Classification

  • CPV48000000 — Software package and information systems
  • CPV72000000 — IT services: consulting, software development, Internet and support

Lots

  • Lot 1£125k

Documents and notices

Published notice details

Additional information from the published procurement release. Fields appear only when supplied by the source; check the original notice and tender documents before acting.

Scope, procedure and submissions

Id
DN779425
Status
complete
Above Threshold
No
Procurement Method
open
Main Procurement Category
services
How to submit
www.iow.gov.uk
Procurement Method Details
Below threshold - open competition

Legal basis

Id
2023/54
Scheme
UKPGA

Tender Period

Ends
23 Jul 2025, 14:00

Submission terms

Electronic Submission Policy
allowed

Lots and requirements

Entry 1
Id
1
Status
complete
Has Renewal
Yes

Value

Amount
125,000
Currency
GBP
Including VAT
150,000

Renewal

Description
Sole discretion of the Authority 12m + 12m

Award criteria

Description
55% Quality 5% Social Value 40% Price

Contract period

Ends
31 Oct 2028, 23:59
Starts
1 Nov 2025, 00:00
Max Extent Date
31 Oct 2030, 23:59

Items and delivery

Item 1
Id
1
Related Lot
1

Delivery locations

Entry 1
Region
UKJ34
Country
GB
Country Name
United Kingdom
Entry 2
Region
UKJ34
Country
GB
Country Name
United Kingdom

Additional Classifications

Entry 1
Id
48000000
Scheme
CPV
Description
Software package and information systems
Entry 2
Id
72000000
Scheme
CPV
Description
IT services: consulting, software development, Internet and support

Published documents

Entry 1
Id
034507-2025
Format
text/html
Notice Type
UK4
Description
Tender notice on Find a Tender
Document Type
tenderNotice
Published
23 Jun 2025, 16:46

Planning and budget

Documents

Entry 1
Id
027045-2025
Format
text/html
Notice Type
UK2
Description
Preliminary market engagement notice on Find a Tender
Document Type
marketEngagementNotice
Published
23 May 2025, 17:07

Milestones

Entry 1
Id
engagement
Type
engagement
Status
scheduled
Due
7 Jun 2025, 00:59
Description
It is important to note that this is not an invitation to tender, it is strictly a Preliminary Market Engagement Questionnaire, intended to capture market information. The Authority is engaging with potential suppliers to seek views and feedback to the information provided and questionnaire. This is intended to be used to assist the Authority on deciding the next steps for the procurement of the platform and equipment used for our Wightcare Service. We need a tele-alarm call handling platform that is fully digital and has a range of equipment, such as fire alarms in the home or movement sensors (to name a few) that are compatible with the system and fully digital. It is important to note that this is not an invitation to tender, it is strictly a Preliminary Market Engagement Questionnaire, intended to capture market information.

Buyer, suppliers and contacts

Organisation 1
Id
GB-PPON-PGYX-7387-YJXG
Name
Isle of Wight Council

Roles

buyer

Address

Region
UKJ34
Country
GB
Locality
Newport
Postal Code
PO30 1UD
Country Name
United Kingdom
Street Address
County Hall

Details

Classifications

Entry 1
Id
publicAuthoritySubCentralGovernment
Scheme
UK_CA_TYPE
Description
Public authority - sub-central government

Identifier

Id
PGYX-7387-YJXG
Scheme
GB-PPON

Contact

Name
Mrs Lucy Chandler
Telephone
+44 1983821000
Organisation 2
Id
GB-COH-04253883
Name
E.NOVATION UK LIMITED TRADING AS ENOVATION

Roles

supplier

Address

Region
UKD46
Country
GB
Locality
Rossendale
Postal Code
BB4 5HU
Country Name
United Kingdom
Street Address
17 Link 665 Business Centre Todd Hall Road

Details

Vcse
No
Scale
sme

Identifier

Id
04253883
Scheme
GB-COH

Contact

Additional Identifiers

Entry 1
Id
PNGR-3571-PPMM
Scheme
GB-PPON

Award information

Award 1
Id
1
Status
active
Main Procurement Category
services

Items

Item 1
Id
1
Related Lot
1

Delivery locations

Entry 1
Region
UKJ34
Country
GB
Country Name
United Kingdom

Additional Classifications

Entry 1
Id
48000000
Scheme
CPV
Description
Software package and information systems
Entry 2
Id
72000000
Scheme
CPV
Description
IT services: consulting, software development, Internet and support

Suppliers

Supplier 1
Id
GB-COH-04253883
Name
E.NOVATION UK LIMITED TRADING AS ENOVATION

Related lots

1

Contracts and changes

Entry 1
Id
1
Title
Provision of a Platform used for the Isle of Wight Council's Wightcare Services
Status
active
Award ID
1
Date Signed
26 Sept 2025, 00:00
Above Threshold
No

Value

Amount
146,927
Currency
GBP
Including VAT
176,312

Period

Ends
31 Oct 2028, 23:59
Starts
1 Nov 2025, 00:00

Documents

Entry 1
Id
063698-2025
Format
text/html
Notice Type
UK7
Description
Contract details notice on Find a Tender
Document Type
contractNotice
Published
9 Oct 2025, 12:51

Agreed Metrics

Entry 1
Id
1
Title
Response Times
Entry 2
Id
2
Title
Uptime / System availability
Entry 3
Id
3
Title
None

Recorded locations

  • Buyer location · Newport · UKJ34 · PO30 1UD · United Kingdom
  • Delivery location · UKJ34 · United Kingdom

Notice and amendment history

1 published notice version reviewed by ProcuraAxis.

1 VERSION
  1. ocds-h6vhtk-0524cb-2025-10-09T12:51:01+01:00Preliminary market engagement notice on Find a Tender ·