Telephony and Workforce Management

Opportunity overview

Telephony and Workforce Management provision for our Contact Centre

Classification

CPV48000000 — Software package and information systems

Lots

Lot 1Value not stated

Documents and notices

Pipeline notice on Find a TenderOpen source ↗

Published notice details

Additional information from the published procurement release. Fields appear only when supplied by the source; check the original notice and tender documents before acting.

Scope, procedure and submissions

Id: LNER10022
Status: planned
Above Threshold: Yes
Procurement Method: open
Main Procurement Category: goods
Procurement Method Details: Open procedure

Legal basis

Id: 2023/54
Uri: https://www.legislation.gov.uk/ukpga/2023/54/contents ↗
Scheme: UKPGA

Communication

Future Notice Date: 1 Sept 2025, 23:59

Special regime

utilities

Lots and requirements

Entry 1

Id: 1
Status: planned
Has Renewal: Yes

Suitability

Sme: Yes

Contract period

Ends: 31 Jul 2030, 23:59
Starts: 1 Aug 2027, 00:00
Max Extent Date: 31 Jul 2031, 23:59

Items and delivery

Item 1

Id: 1
Related Lot: 1

Delivery locations

Entry 1

Region: UK
Country: GB
Country Name: United Kingdom

Additional Classifications

Entry 1

Id: 48000000
Scheme: CPV
Description: Software package and information systems

Planning and budget

Documents

Entry 1

Id: 026903-2025
Url: https://www.find-tender.service.gov.uk/Notice/026903-2025 ↗
Format: text/html
Notice Type: UK1
Description: Pipeline notice on Find a Tender
Document Type: plannedProcurementNotice
Published: 23 May 2025, 16:16

Buyer, suppliers and contacts

Organisation 1

Id: GB-COH-04659712
Name: LONDON NORTH EASTERN RAILWAY LIMITED

Roles

buyer

Address

Region: UKE21
Country: GB
Locality: York
Postal Code: YO1 6GA
Country Name: United Kingdom
Street Address: West Offices

Details

Classifications

Entry 1

Id: publicUndertaking
Scheme: UK_CA_TYPE
Description: Public undertaking

Identifier

Id: 04659712
Scheme: GB-COH

Contact

Email: procurement@lner.co.uk

Additional Identifiers

Entry 1

Id: PQZP-5496-ZTHY
Scheme: GB-PPON

Recorded locations

Buyer location · York · UKE21 · YO1 6GA · United Kingdom
Delivery location · UK · United Kingdom

Notice and amendment history

1 published notice version reviewed by ProcuraAxis.

1 VERSION

ocds-h6vhtk-052456-2025-05-23T16:16:23+01:00Pipeline notice on Find a Tender · 23 May 2025, 16:16