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PROCUREMENT OPPORTUNITY

DHSC: CNO: National Breast Feeding Helpline 2026-2031

Department of Health & Social Care · Contract award notice on Find a Tender

Tender information last checkedLast checked 27 Sept 2026, 08:22.

Opportunity overview

Delivery of the National Breastfeeding Helpline, which provides breastfeeding information, guidance and applicable support via a 24-hour helpline for families across the UK.

Awarded to

Amounts belong to published awards or contracts. Where several suppliers share one value, it is labelled as shared and is not a supplier-specific allocation.

The Breastfeeding Network

Matched by exact name
Published award value
£5m
Awarded
22 Jun 2026
Award ID
1
Status
active
Location
Paisley, UKM83, PA1 1TJ, United Kingdom

Classification

No classification was supplied.

Lots

  • Lot 1Value not stated

Documents and notices

Published notice details

Additional information from the published procurement release. Fields appear only when supplied by the source; check the original notice and tender documents before acting.

Scope, procedure and submissions

Id
C358258
Status
complete
Procurement Method
open
Procurement Method Details
Open procedure

Legal basis

Id
2023/54
Scheme
UKPGA

Special regime

lightTouch

Lots and requirements

Entry 1
Id
1
Status
complete

Buyer, suppliers and contacts

Organisation 1
Name
Department of Health & Social Care
Id
GB-PPON-PMQG-9965-CHZR

Identifier

Scheme
GB-PPON
Id
PMQG-9965-CHZR

Address

Street Address
39 Victoria Street
Locality
London
Postal Code
SW1H 0EU
Country
GB
Country Name
United Kingdom
Region
UKI32

Contact

Name
Bella Engles

Roles

buyer

Details

Classifications

Entry 1
Scheme
UK_CA_TYPE
Id
publicAuthorityCentralGovernment
Description
Public authority - central government
Organisation 2
Name
The Breastfeeding Network
Id
GB-FTS-184162

Address

Street Address
49 Unit 49,Sir James Clark Building
Locality
Paisley
Postal Code
PA1 1TJ
Country
GB
Country Name
United Kingdom
Region
UKM83

Contact

Roles

supplier
tenderer

Details

Scale
large
Vcse
Yes
Organisation 3
Name
SENSEE OPERATIONS LIMITED
Id
GB-FTS-184164

Address

Street Address
Kingsgate
Locality
Birkenhead
Postal Code
CH41 1LH
Country
GB
Country Name
United Kingdom
Region
UKD74

Roles

tenderer

Details

Scale
large
Vcse
No
Organisation 4
Name
National Childbirth Trust
Id
GB-FTS-160137

Address

Street Address
27 Old Gloucester Street
Locality
London
Postal Code
WC1N 3AX
Country
GB
Country Name
United Kingdom
Region
UKI31

Roles

tenderer

Details

Scale
sme
Vcse
No
Organisation 5
Name
Echo-U Limited
Id
GB-FTS-184165

Address

Street Address
3rd floor Tyne House, 26 Side
Locality
Newcastle Upon Tyne
Postal Code
NE1 3JA
Country
GB
Country Name
United Kingdom
Region
UKC22

Roles

tenderer

Details

Scale
large
Vcse
No
Organisation 6
Name
Inizio Engage
Id
GB-FTS-184166

Address

Street Address
8th Floor Holborn Gate
Locality
London
Postal Code
WC2A 1AN
Country
GB
Country Name
United Kingdom
Region
UKI31

Roles

tenderer

Details

Scale
large
Vcse
No
Organisation 7
Name
Clearanswer Call Centre Limited
Id
GB-FTS-184167

Address

Street Address
162-164 High Street
Locality
Rayleigh
Postal Code
SS6 7BS
Country
GB
Country Name
United Kingdom
Region
UKH37

Roles

tenderer

Details

Scale
large
Vcse
No
Organisation 8
Name
Families and Babies
Id
GB-FTS-184168

Address

Street Address
95 Cathedral Walk The Ridings
Locality
Wakefield
Postal Code
WF1 1YD
Country
GB
Country Name
United Kingdom
Region
UKE45

Roles

tenderer

Details

Scale
sme
Vcse
No
Organisation 9
Name
R.S.V.P. (MEDIA RESPONSE) LIMITED
Id
GB-FTS-184169

Address

Street Address
Level 7 One Canada Square
Locality
London
Postal Code
E14 5AA
Country
GB
Country Name
United Kingdom
Region
UKI42

Roles

tenderer

Details

Scale
sme
Vcse
No

Award information

Award 1
Id
1
Title
DHSC: OHID: National Breast Feeding Helpline 2026
Status
active
Date
23 Jun 2026, 00:00
Main Procurement Category
services
Above Threshold
No
Has Renewal
Yes
Assessment Summaries Date Sent
23 Jun 2026, 00:00

Items

Item 1
Id
1
Related Lot
1

Additional Classifications

Entry 1
Scheme
CPV
Id
85312310
Description
Guidance services
Entry 2
Scheme
CPV
Id
79512000
Description
Call centre

Value

Including VAT
5,974,748.4
Amount
4,978,957
Currency
GBP

Suppliers

Supplier 1
Id
GB-FTS-184162
Name
The Breastfeeding Network

Contract period

Starts
14 Jul 2026, 00:00
Ends
13 Apr 2029, 23:59
Max Extent Date
13 Apr 2031, 23:59

Renewal

Description
The contract may be extended by up to two periods of 12 months each at the Authority's discretion.

Related lots

1

Amendments

Entry 1
Description
Updated number of bids received from SMEs and VCSEs
Id
062246-2026

Documents

Entry 1
Id
062246-2026
Document Type
awardNotice
Notice Type
UK6
Description
Contract award notice on Find a Tender
Published
2 Jul 2026, 13:14
Format
text/html

Milestones

Entry 1
Id
1
Type
futureSignatureDate
Due
14 Jul 2026, 23:59
Status
scheduled

Recorded locations

  • Buyer location · London · UKI32 · SW1H 0EU · United Kingdom

Notice and amendment history

4 published notice versions reviewed by ProcuraAxis.

4 VERSIONS
  1. 040093-2026Tender notice on Find a Tender ·
  2. 040116-2026Tender notice on Find a Tender ·
  3. 062237-2026Contract award notice on Find a Tender ·
  4. 062246-2026Contract award notice on Find a Tender ·