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PROCUREMENT OPPORTUNITY

Contact Telephony Services

Rochdale Borough Council · compiled

Tender information last checkedLast checked 30 Sept 2026, 02:47.

Opportunity overview

Critical Requirements: Rochdale Borough Council existing telephony contract is due to end in 2025. They are looking for a supplier to meet business critical requirements: Contact centre (CCaaS) analytics and reporting Complete omnichannel contact centre, phone system and UC platform Digital customer journeys and speech analytics Customer self-service and IVR Workforce optimisation (WFO), Workforce management (WFM) and Quality evaluations Outbound dialler capabilities Omnichannel desktop System integrations including CRM integration PCI compliance Complete set of telecommunication, integration and support services 3-Year contract

Awarded to

Amounts belong to published awards or contracts. Where several suppliers share one value, it is labelled as shared and is not a supplier-specific allocation.

Kerv Experience Limited

Matched by number
Contract value
£304k
Awarded
Not supplied
Contract signed
9 Apr 2025
Award ID
025833-2025-1
Status
active
Identifier
GB-COH 03925996
Location
London, UKD, C2M 2PF, United Kingdom

Classification

  • CPV72000000 — IT services: consulting, software development, Internet and support

Lots

  • 3-Year contract, awarded through the G Cloud 14 Framework Contact Telephony ServicesValue not stated

Published notice details

Additional information from the published procurement release. Fields appear only when supplied by the source; check the original notice and tender documents before acting.

Scope, procedure and submissions

Id
STAR UID 14799
Status
complete
Procurement Method
limited
Main Procurement Category
services
Procurement Method Details
Award procedure without prior publication of a call for competition
Why this procedure was chosen
Direct Award through the G Cloud 14

Covered By

GPA

Legal basis

Id
32014L0024
Scheme
CELEX

Classification

Id
72000000
Scheme
CPV
Description
IT services: consulting, software development, Internet and support

Procedure reasons

Entry 1
Id
D_OUTSIDE_SCOPE
Scheme
TED_PT_AWARD_CONTRACT_WITHOUT_CALL
Description
The procurement falls outside the scope of application of the directive

Lots and requirements

Entry 1
Id
1
Status
cancelled
Has Options
No
Description
3-Year contract, awarded through the G Cloud 14 Framework Contact Telephony Services

Award criteria

Criteria

Criterion 1
Type
price

Items and delivery

Item 1
Id
1
Related Lot
1

Delivery Location

Description
Rochdale Council

Delivery locations

Entry 1
Region
UKD

Additional Classifications

Entry 1
Id
72000000
Scheme
CPV
Description
IT services: consulting, software development, Internet and support

Buyer, suppliers and contacts

Organisation 1
Id
GB-FTS-149125
Name
Rochdale Borough Council

Roles

buyer

Address

Region
UKD37
Locality
Rochdale
Postal Code
OL161XU
Country Name
United Kingdom
Street Address
Number One Riverside

Details

Classifications

Entry 1
Id
REGIONAL_AUTHORITY
Scheme
TED_CA_TYPE
Description
Regional or local authority
Entry 2
Id
01
Scheme
COFOG
Description
General public services

Identifier

Id
Council
Legal Name
Rochdale Borough Council
Scheme Entered
Rochdale Borough Council

Contact

Name
PHILIP STEPHENS
Organisation 2
Id
GB-COH-03925996
Name
Kerv Experience Limited

Roles

supplier

Address

Region
UKD
Locality
London
Postal Code
C2M 2PF
Country Name
United Kingdom
Street Address
I Finsbury Avenue

Details

Scale
large

Identifier

Id
03925996
Scheme
GB-COH
Legal Name
Kerv Experience Limited
Organisation 3
Id
GB-FTS-871
Name
Rochdale Council

Roles

reviewBody

Address

Locality
Rochdale
Country Name
United Kingdom

Identifier

Legal Name
Rochdale Council

Award information

Award 1
Id
025833-2025-1
Status
active

Suppliers

Supplier 1
Id
GB-COH-03925996
Name
Kerv Experience Limited

Related lots

1

Contracts and changes

Entry 1
Id
025833-2025-1
Status
active
Award ID
025833-2025-1
Date Signed
10 Apr 2025, 00:00

Value

Amount
304,020
Currency
GBP

Recorded locations

  • Buyer location · Rochdale · UKD37 · OL161XU · United Kingdom
  • Delivery location · UKD

Notice and amendment history

1 published notice version reviewed by ProcuraAxis.

1 VERSION
  1. ocds-h6vhtk-052100-2025-05-23T10:26:10+01:00compiled ·