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PROCUREMENT OPPORTUNITY

Income Processing Care Homes (SMART) & Time & Attendance/Rostering (TimeSmart)

Anchor Hanover Group · Transparency notice on Find a Tender

Tender information last checkedLast checked 30 Sept 2026, 02:40.

Opportunity overview

Anchor has been using Civica's Income Processing Care Homes (SMART) & Time & Attendance/Rostering (TimeSmart) for a number of years with the technology used across Anchor's Care Homes and is integrated with our HR & Finance System. This renewal will ensure continuity of services whilst Anchor develops its Digital Strategy of the future.

Awarded to

Amounts belong to published awards or contracts. Where several suppliers share one value, it is labelled as shared and is not a supplier-specific allocation.

Civica UK Limited

Matched by exact name
Published award value
£382.5k
Awarded
22 May 2025
Award ID
1
Status
pending
Identifier
GB-PPON PCMJ-9641-QWWM
Location
London, UKI44, SE1 9LQ, United Kingdom

Civica UK Limited

Matched by exact name
Contract value
£385.2k
Awarded
Not supplied
Contract signed
12 Jun 2025
Including VAT
£459k
Award ID
2
Status
active
Identifier
GB-PPON PCMJ-9641-QWWM
Location
London, UKI44, SE1 9LQ, United Kingdom

Classification

No classification was supplied.

Lots

  • Lot 1Value not stated

Documents and notices

Published notice details

Additional information from the published procurement release. Fields appear only when supplied by the source; check the original notice and tender documents before acting.

Scope, procedure and submissions

Id
C3640
Status
complete
Procurement Method
direct
Procurement Method Details
Direct award
Why this procedure was chosen
The direct award justification is to allow Anchor to award a public contract to an existing supplier who supplied the original software, as an ‘extension’ to existing services. Concerns the supply of services by the existing supplier which are intended as an extension to existing services:- a. A change in supplier would result in services that are different from or incompatible with, existing goods, services or works b. The difference or incompatibility would result in disproportionate technical difficulties in operations or maintenance. Anchor has been using Civica Smart and TimeSmart for a number of years, and it is deeply embedded within Anchor's Care Homes & the platform is also integrated with our HR & Finance System. Given Anchor's long-standing investment in and integration with Civica's Smart and TimeSmart platform, renewing the agreement is crucial to maintaining operational efficiency and supporting ongoing digital transformation initiatives therefore switching to a different vendor at this stage would require significant changes and could lead to operational disruptions. Anchor is developing it's Digital Strategy over this period and we would be looking to undertake a competitive tendering procedure at the end of this extension (unless there are any delays in delivering the Digital Strategy).

Legal basis

Id
2023/54
Scheme
UKPGA

Procedure reasons

Entry 1
Id
additionalRepeatExtensionPartialReplacement

Lots and requirements

Entry 1
Id
1
Status
complete

Suitability

Sme
Yes
Vcse
Yes

Published documents

Entry 1
Id
conflictOfInterest
Description
Not published
Document Type
conflictOfInterest

Buyer, suppliers and contacts

Organisation 1
Id
GB-PPON-PYBH-1339-MTCJ
Name
Anchor Hanover Group

Roles

buyer

Address

Region
UKE41
Country
GB
Locality
Bradford
Postal Code
BD1 2ST
Country Name
United Kingdom
Street Address
2 Godwin Street

Details

Classifications

Entry 1
Id
publicAuthoritySubCentralGovernment
Scheme
UK_CA_TYPE
Description
Public authority - sub-central government

Identifier

Id
PYBH-1339-MTCJ
Scheme
GB-PPON

Contact

Organisation 2
Id
GB-PPON-PCMJ-9641-QWWM
Name
Civica UK Limited

Roles

supplier

Address

Region
UKI44
Country
GB
Locality
London
Postal Code
SE1 9LQ
Country Name
United Kingdom
Street Address
30 Stamford Street

Details

Vcse
No
Scale
large
Sheltered Workshop
No
Public Service Mission Organization
No

Identifier

Id
PCMJ-9641-QWWM
Scheme
GB-PPON

Contact

Award information

Award 1
Id
1
Date
23 May 2025, 00:00
Title
Income Processing Care Homes (SMART) & Time & Attendance/Rostering (TimeSmart)
Status
pending
Above Threshold
Yes
Main Procurement Category
goods

Items

Item 1
Id
1
Related Lot
1

Delivery locations

Entry 1
Region
UK
Country
GB
Country Name
United Kingdom
Entry 2
Region
UK
Country
GB
Country Name
United Kingdom

Additional Classifications

Entry 1
Id
48100000
Scheme
CPV
Description
Industry specific software package
Entry 2
Id
48517000
Scheme
CPV
Description
IT software package

Value

Amount
382,500
Currency
GBP
Including VAT
459,000

Documents

Entry 1
Id
025040-2025
Format
text/html
Notice Type
UK5
Description
Transparency notice on Find a Tender
Document Type
awardNotice
Published
22 May 2025, 14:54
Entry 2
Id
026016-2025
Format
text/html
Notice Type
UK6
Description
Contract award notice on Find a Tender
Document Type
awardNotice
Published
23 May 2025, 11:36

Suppliers

Supplier 1
Id
GB-PPON-PCMJ-9641-QWWM
Name
Civica UK Limited

Milestones

Entry 1
Id
1
Type
futureSignatureDate
Status
scheduled
Due
5 Jun 2025, 23:59

Related lots

1

Contract period

Ends
30 May 2028, 23:59
Starts
6 Jun 2025, 00:00

Subcontracting

Subcontracts

Entry 1
Id
1
Description
.

Main Contractors

Entry 1
Id
GB-PPON-PCMJ-9641-QWWM
Name
Civica UK Limited

Standstill Period

Ends
4 Jun 2025, 23:59
Award 2
Id
2
Status
active
Main Procurement Category
goods

Items

Item 1
Id
1
Related Lot
1

Additional Classifications

Entry 1
Id
48517000
Scheme
CPV
Description
IT software package

Suppliers

Supplier 1
Id
GB-PPON-PCMJ-9641-QWWM
Name
Civica UK Limited

Related lots

1

Contracts and changes

Entry 1
Id
2
Title
Income Processing Care Homes (SMART) & Time & Attendance/Rostering (TimeSmart)
Status
active
Award ID
2
Date Signed
13 Jun 2025, 00:00
Above Threshold
Yes

Value

Amount
385,200
Currency
GBP
Including VAT
459,000

Period

Ends
31 May 2028, 23:59
Starts
14 Jun 2025, 00:00

Documents

Entry 1
Id
039105-2025
Format
text/html
Notice Type
UK7
Description
Contract details notice on Find a Tender
Document Type
contractNotice
Published
11 Jul 2025, 08:38

Recorded locations

  • Buyer location · Bradford · UKE41 · BD1 2ST · United Kingdom

Notice and amendment history

1 published notice version reviewed by ProcuraAxis.

1 VERSION
  1. ocds-h6vhtk-051e60-2025-07-11T08:38:50+01:00Transparency notice on Find a Tender ·