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PROCUREMENT OPPORTUNITY

Social Media Management Software

Borough of Telford & Wrekin · compiled

Tender information last checkedLast checked 30 Sept 2026, 02:25.

Opportunity overview

A platform that manages digital conversations. From Marketing, to Customer Service and Live Chat to manage and measure the digital customer experience.

Awarded to

Amounts belong to published awards or contracts. Where several suppliers share one value, it is labelled as shared and is not a supplier-specific allocation.

Orlo

Matched by number
Contract value
£45k
Awarded
Not supplied
Contract signed
27 Mar 2025
Award ID
024337-2025-1
Status
active
Identifier
GB-COH 08237170
Location
Birmingham, UKG, United Kingdom

Classification

  • CPV72000000 — IT services: consulting, software development, Internet and support
  • CPV48517000 — IT software package

Lots

  • A platform that manages digital conversations. From Marketing, to Customer Service and Live Chat to manage and measure the digital customer experience.Value not stated

Published notice details

Additional information from the published procurement release. Fields appear only when supplied by the source; check the original notice and tender documents before acting.

Scope, procedure and submissions

Id
ocds-h6vhtk-051c22
Status
complete
Procurement Method
limited
Main Procurement Category
services
Procurement Method Details
Award procedure without prior publication of a call for competition
Why this procedure was chosen
G Cloud 14 used.

Covered By

GPA

Legal basis

Id
32014L0024
Scheme
CELEX

Classification

Id
72000000
Scheme
CPV
Description
IT services: consulting, software development, Internet and support

Procedure reasons

Entry 1
Id
D_OUTSIDE_SCOPE
Scheme
TED_PT_AWARD_CONTRACT_WITHOUT_CALL
Description
The procurement falls outside the scope of application of the directive

Lots and requirements

Entry 1
Id
1
Status
cancelled
Has Options
Yes
Description
A platform that manages digital conversations. From Marketing, to Customer Service and Live Chat to manage and measure the digital customer experience.

Options

Description
12 month extension available

Award criteria

Criteria

Criterion 1
Type
price

Items and delivery

Item 1
Id
1
Related Lot
1

Delivery locations

Entry 1
Region
UKC
Entry 2
Region
UKD
Entry 3
Region
UKE
Entry 4
Region
UKF
Entry 5
Region
UKG
Entry 6
Region
UKH
Entry 7
Region
UKI
Entry 8
Region
UKJ
Entry 9
Region
UKK

Additional Classifications

Entry 1
Id
48517000
Scheme
CPV
Description
IT software package

Buyer, suppliers and contacts

Organisation 1
Id
GB-FTS-148949
Name
Borough of Telford & Wrekin

Roles

buyer

Address

Region
UKG21
Locality
Telford, Shropshire
Postal Code
TF34JA
Country Name
United Kingdom
Street Address
Darby House, Telford Town Centre, Lawn Central,

Details

Classifications

Entry 1
Id
REGIONAL_AUTHORITY
Scheme
TED_CA_TYPE
Description
Regional or local authority
Entry 2
Id
01
Scheme
COFOG
Description
General public services

Identifier

Legal Name
Borough of Telford & Wrekin
No Identifier Rationale
notOnAnyRegister

Contact

Name
Rachel Perry
Organisation 2
Id
GB-COH-08237170
Name
Orlo

Roles

supplier

Address

Region
UKG
Locality
Birmingham
Country Name
United Kingdom

Details

Scale
sme

Identifier

Id
08237170
Scheme
GB-COH
Legal Name
Orlo
Organisation 3
Id
GB-FTS-60560
Name
Telford and Wrekin Council

Roles

reviewBody

Address

Locality
Telford
Country Name
United Kingdom

Identifier

Legal Name
Telford and Wrekin Council

Award information

Award 1
Id
024337-2025-1
Status
active

Suppliers

Supplier 1
Id
GB-COH-08237170
Name
Orlo

Related lots

1

Contracts and changes

Entry 1
Id
024337-2025-1
Status
active
Award ID
024337-2025-1
Date Signed
27 Mar 2025, 00:00

Value

Amount
45,000
Currency
GBP

Recorded locations

  • Buyer location · Telford, Shropshire · UKG21 · TF34JA · United Kingdom
  • Delivery location · UKC
  • Delivery location · UKD
  • Delivery location · UKE
  • Delivery location · UKF
  • Delivery location · UKG
  • Delivery location · UKH
  • Delivery location · UKI
  • Delivery location · UKJ
  • Delivery location · UKK

Notice and amendment history

1 published notice version reviewed by ProcuraAxis.

1 VERSION
  1. ocds-h6vhtk-051c22-2025-05-21T17:52:56+01:00compiled ·