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PROCUREMENT OPPORTUNITY

TfL Contact Centre Outsourced Services Framework

Transport for London · Pipeline notice on Find a Tender

Tender information last checkedLast checked 30 Sept 2026, 02:14.

Opportunity overview

Retender of TfL's Contact Centre Outsourced Services Framework.

Classification

  • CPV79000000 — Business services: law, marketing, consulting, recruitment, printing and security

Lots

  • Lot 1Value not stated

Documents and notices

Published notice details

Additional information from the published procurement release. Fields appear only when supplied by the source; check the original notice and tender documents before acting.

Scope, procedure and submissions

Id
WS2525955134
Status
planned
Main Procurement Category
services

Legal basis

Id
2023/54
Scheme
UKPGA

Techniques

Has Framework Agreement
Yes

Communication

Future Notice Date
31 May 2026, 23:59

Lots and requirements

Entry 1
Id
1
Status
planned

Contract period

Ends
27 May 2031, 23:59
Starts
28 May 2027, 00:00

Items and delivery

Item 1
Id
1
Related Lot
1

Additional Classifications

Entry 1
Id
79000000
Scheme
CPV
Description
Business services: law, marketing, consulting, recruitment, printing and security

Planning and budget

Documents

Entry 1
Id
024081-2025
Format
text/html
Notice Type
UK1
Description
Pipeline notice on Find a Tender
Document Type
plannedProcurementNotice
Published
21 May 2025, 15:07

Buyer, suppliers and contacts

Organisation 1
Id
GB-PPON-PHMT-6197-NWNZ
Name
Transport for London

Roles

buyer

Address

Region
UKI41
Country
GB
Locality
London
Postal Code
E20 1JN
Country Name
United Kingdom
Street Address
5 Endeavour Square

Details

Classifications

Entry 1
Id
publicAuthorityCentralGovernment
Scheme
UK_CA_TYPE
Description
Public authority - central government

Identifier

Id
PHMT-6197-NWNZ
Scheme
GB-PPON

Contact

Name
Reece Chasey

Recorded locations

  • Buyer location · London · UKI41 · E20 1JN · United Kingdom

Notice and amendment history

1 published notice version reviewed by ProcuraAxis.

1 VERSION
  1. ocds-h6vhtk-051b50-2025-05-21T15:07:01+01:00Pipeline notice on Find a Tender ·