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PROCUREMENT OPPORTUNITY

Future Debt Solution

Department for Work & Pensions · Tender notice on Find a Tender

Tender information last checkedLast checked 5 Oct 2026, 08:48.

Opportunity overview

The Department for Work and Pensions (DWP) ("the Authority") has an obligation to protect public funds and to ensure wherever possible, overpayment and penalty debt is recovered subject to legislative limitations and safeguards. It is Government policy to recover all debt where it is reasonable and cost effective to do so without causing undue financial hardship to debtors. The DWP is undertaking a competitive flexible procedure to appoint a supplier to provide a commercial off the shelf (COTS) software as a service (SaaS) debt management system to meet DWP requirements and manage the recovery of debt and other monies owed to the Government, allowing the DWP to recover over £2billion of debt annually. The contract will include the design, configuration, testing, support to migration from the existing platform and post go live support. The duration of the contract will be up to 8 years (Initial Term) with the option to extend the Initial Term by one or more extension periods provided that the aggregate of any such extensions is no greater than 36 months. The estimated value of the contract over the Initial Term of the contract (8 years) is up to £47,000,000.00 (excluding VAT). This figure has been calculated from past and forecasted spend and shall not be taken by Suppliers as a commitment or a forecast of likely revenue. The estimated total contract value (inclusive of any options) is up to £79,800,000.00 million (excluding VAT). This value has been calculated based on indicative volumes provided within the specification and any future initiatives and optional services. The total published contract value as published in this Tender Notice (UK4) is an indication to the market of the maximum amount which could be spent through this contract and shall not be taken by Suppliers as a commitment or a forecast of likely revenue. The supplier will support the implementation of the SaaS system and provide support for any future upgrades and modifications in-life. The scope of the SaaS includes: • Software as a Service (SaaS) debt management solution to meet DWP functional and non-functional requirements • User friendly modern debt collection and management capabilities • Flexible and business user configurable • Hosted in the UK with 99.9% availability • Scalable to meet projected growth in accounts and users • Innovative future roadmap • Implementation of a SaaS debt management solution • Design and configuration • Integration to DWP architecture • Migration of data from current solution • Testing and assurance • Training and knowledge transfer • Supplier project management • BAU support for a SaaS debt management solution • Service desk • System maintenance • Performance monitoring • Change management support The geographical scope of the Future Debt Solution will be for Great Britain and Northern Ireland.

Classification

  • CPV48100000 — Industry specific software package
  • CPV48442000 — Financial systems software package
  • CPV72212440 — Financial analysis and accounting software development services

Lots

  • Lot 1£79.8m

Documents and notices

Published notice details

Additional information from the published procurement release. Fields appear only when supplied by the source; check the original notice and tender documents before acting.

Scope, procedure and submissions

Id
project_26685, C8618
Status
active
Procurement Method
selective
Procurement Method Details
Competitive flexible procedure
Main Procurement Category
services
Above Threshold
Yes
How to submit
Suppliers who wish to participate in public procurements are required to register on the Government's Central Digital Platform (CDP). The CDP is available at https://www.gov.uk/find-tender. This procurement will be conducted electronically via the Portal. All communications with the Authority must be conducted via the Portal, which can be accessed here: https://dwp2.my.site.com/s/Welcome. Suppliers must ensure they are registered on the Portal to gain access to the procurement documentation, which contains full details of the requirement. If not already registered, Suppliers can register here: https://dwp2.my.site.com/ProSpend__eSourcing_Community_Registration?locale=uk
Expression Of Interest Deadline
12 Feb 2026, 12:00
Published risks
The Authority has identified the following known risks which satisfy the description at paragraph 6(a) of Schedule 8 of the Procurement Act 2023, because if they arise, either individually or otherwise, they could jeopardise the satisfactory performance of the contract and, because of their nature, cannot be addressed unambiguously in the contract as awarded. They are therefore intended to be permitted modifications pursuant to Schedule 8 Procurement Act 2023: a) significant change in volumes of debt stock and debtors b) future Government initiatives in relation to debt recovery or changes to policy in relation to debt recovery c) any optional services or future innovations that become available within the solution at a later date d) Inflation - unexpected increases in the Consumer Price Index (CPI) which may significantly raise the cost of delivering the contracted services, potentially rendering the contract financially unviable over time. e) Departmental reprioritisation - there is a risk that changes in Government policy, ministerial priorities, or funding allocations particularly following a General Election, departmental restructuring or HM Treasury spending reviews may significantly impact the delivery of debt recovery services.

Legal basis

Id
2023/54
Scheme
UKPGA

Procedure

Features
DWP is conducting this procurement via a Competitive Flexible Procedure in accordance with the requirements of the Procurement Act 2023. The procurement will consist of 5 stages. The stages of this Competitive Flexible Procedure are as follows: Stage 1 - Request to Participate (RTP). This stage commences with the issuing of this Tender Notice. A Procurement Specific Questionnaire (PSQ) is available on the Portal which all Suppliers are required to complete in accordance with the Procurement Timetable and instructions within the Instructions to Suppliers (ITS) document, as well as passing the Key Procurement Specific Participation Requirements and achieving the minimum thresholds for the Key Technical Participation Requirements Questions. Stage 2 - Initial Tender. As a result of the RTP, up to 5 supplies will be invited to submit an Initial Tender where Technical, Social Value and Commercial questions will be asked but not scored. Stage 3 - Clarification Phase. Suppliers' responses to the Initial Tender will be reviewed and areas for Clarification identified which will be discussed 1 to 1 with suppliers over 2 rounds of clarification (first round for Technical and second round for Commercial). Stage 4 - Final Tender and Demonstrations. As a result of the Clarification Phase, consolidated feedback and updated Tender documents will be issued (which may be amended based on clarifications). Suppliers will be invited to submit their Final Tender. Suppliers who have submitted compliant tenders will be invited to a Demonstration session, where they will demonstrate their solution based on an agenda provided in the Tender documents, enabling DWP to verify that the requirements and proposed solution can be delivered. Stage 5 - Evaluation and Moderation. Responses to the Final Tender will be evaluated and moderated to identify the Supplier who has submitted the Most Advantageous Tender (MAT). Compliant tenders will be evaluated on a Weighted Value for Money Index (WVFMI) basis where a ratio of 60:40 (quality:cost) weighting (i.e. ^1.5) has been selected for this procurement. The Award Criteria is explained further within the ITS.

Submission terms

Electronic Submission Policy
allowed

Languages

en

Expected award period

Ends
1 Dec 2026, 23:59

Lots and requirements

Entry 1
Id
1
Status
active
Has Renewal
Yes
Has Options
Yes

Value

Including VAT
95,760,000
Amount
79,800,000
Currency
GBP

Award criteria

Criteria

Criterion 1
Type
quality
Name
Deployment

Numbers

Entry 1
Number
10
Weight
percentageExact
Criterion 2
Type
quality
Name
Risk Management

Numbers

Entry 1
Number
10
Weight
percentageExact
Criterion 3
Type
quality
Name
Account Management

Numbers

Entry 1
Number
5
Weight
percentageExact
Criterion 4
Type
quality
Name
System Capability

Numbers

Entry 1
Number
17.5
Weight
percentageExact
Criterion 5
Type
quality
Name
System Flexibility

Numbers

Entry 1
Number
17.5
Weight
percentageExact
Criterion 6
Type
quality
Name
Alignment to DWP priorities

Numbers

Entry 1
Number
5
Weight
percentageExact
Criterion 7
Type
quality
Name
Integration

Numbers

Entry 1
Number
15
Weight
percentageExact
Criterion 8
Type
quality
Name
Deployment Facilitation

Numbers

Entry 1
Number
10
Weight
percentageExact
Criterion 9
Type
quality
Name
Social Value

Numbers

Entry 1
Number
10
Weight
percentageExact

Second Stage

Maximum Candidates
5

Selection criteria

Criteria

Criterion 1
Type
economic
Description
Legal The Authority is using the GOV.UK Model Services Contract (MSC) as the basis for this Contract, amended only to the extent required to accommodate the specific needs of this procurement, and to incorporate the Tender response of the preferred Supplier. Financial The Supplier is required to complete the Financial Viability Risk Assessment (FVRA) tool as part of their Tender response.
Criterion 2
Type
technical
Description
Suppliers must score a minimum of 55 in every question (apart from Social Value where the minimum is 25 in every Social Value question) to progress. Suppliers who do not achieve the minimum score of 55 in every question (apart from Social Value) will be excluded and will not be invited to the next stage of the process. The Supplier must confirm that any proposed solution will be UK-shored in a dedicated cloud environment, compliant with: a) The Authority's procurement policies and procedures including the security policies and standards detailed within the following links:https://www.gov.uk/government/collections/dwp-procurement-policies-and-procedures; and https://www.gov.uk/government/publications/dwp-procurement-security-policies-and-standards. b) HMG security policy framework detailed within the following link:https://www.gov.uk/government/publications/security-policy-framework/hmg-security-policy-framework. c) National Institute of Standards and Technology (NIST) and National Cyber Security Centre (NCSC) standards. d) The Public Sector Bodies (Websites and Mobile Applications) (No.2) Accessibility Regulations 2018'in line with the HM Government's Technology Code of Practice point 2 detailed in the following link: https://www.gov.uk/guidance/make-things-accessiblewhich currently requires WCAG 2.2 AA standard as a minimum.
Criterion 3
Description
Suppliers will be invited to submit tenders at stage 2 (Initial Tender) and stage 4 (Final Tender) based on their scoring position within stage 1 (Request to Participate). The top 5 Suppliers will be invited to tender if they achieve the minimum thresholds for the Key Technical Participation Requirement Questions and do not fail any sections of the Procurement Specific Questionnaire (PSQ) or the Key Procurement Specific Participation Requirements.
For Reduction
Yes

Suitability

Sme
Yes

Contract period

Starts
14 Jan 2027, 00:00
Ends
13 Jan 2035, 23:59
Max Extent Date
13 Jan 2038, 23:59

Renewal

Description
The duration of the contract will be up to 8 years (Initial Term) with the option to extend the Initial Term by one or more extension periods provided that the aggregate of any such extensions is no greater than 36 months. Any extensions will be at the sole discretion of the Authority.

Options

Description
Optional services are defined as services that are not part of the core deliverables and will only be implemented at DWP's discretion, subject to the appropriate contract modification process, and in-line with Procurement Act 2023.

Items and delivery

Item 1
Id
1
Related Lot
1

Additional Classifications

Entry 1
Scheme
CPV
Id
48100000
Description
Industry specific software package
Entry 2
Scheme
CPV
Id
48442000
Description
Financial systems software package
Entry 3
Scheme
CPV
Id
72212440
Description
Financial analysis and accounting software development services

Delivery locations

Entry 1
Region
UK
Country
GB
Country Name
United Kingdom

Published documents

Entry 1
Id
conflictOfInterest
Document Type
conflictOfInterest
Description
Not published
Entry 2
Id
000698-2026
Document Type
tenderNotice
Notice Type
UK4
Description
Tender notice on Find a Tender
Published
6 Jan 2026, 14:11
Format
text/html

Buyer, suppliers and contacts

Organisation 1
Name
Department for Work & Pensions
Id
GB-PPON-PJCP-7274-TLRQ

Identifier

Scheme
GB-PPON
Id
PJCP-7274-TLRQ

Address

Street Address
Caxton House 7th Floor 6-12 Tothill Street
Locality
London
Postal Code
SW1H 9NA
Country
GB
Country Name
United Kingdom
Region
UKI32

Contact

Roles

buyer

Details

Classifications

Entry 1
Scheme
UK_CA_TYPE
Id
publicAuthorityCentralGovernment
Description
Public authority - central government

Recorded locations

  • Buyer location · London · UKI32 · SW1H 9NA · United Kingdom
  • Delivery location · UK · United Kingdom

Notice and amendment history

1 published notice version reviewed by ProcuraAxis.

1 VERSION
  1. 000698-2026Tender notice on Find a Tender ·