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PROCUREMENT OPPORTUNITY

Single Service Centre

Secretary of State for Health and Social Care acting as part of the Crown through UK Health Security Agency · Contract details notice on Find a Tender

Tender information last checkedLast checked 25 Sept 2026, 14:42.

Opportunity overview

The UK Health Security Agency is seeking to establish a strategic contact centre capability to manage business as usual services or helplines and to respond to any public health emergency event, health incidents, or cross government surge and incident response service that are currently ongoing or arise in the future. RM6295 Outsourced Services lot 1 (Citizen Experience) was utilised with GCA support.

Awarded to

Amounts belong to published awards or contracts. Where several suppliers share one value, it is labelled as shared and is not a supplier-specific allocation.

Foundever GB Ltd

Matched by exact name
Contract value
£176.5m
Awarded
Not supplied
Contract signed
9 Aug 2026
Including VAT
£211.8m
Award ID
1
Status
active
Identifier
GB-PPON PNBQ-2164-YDXW
Location
Coventry, UKG33, CV1 3BH, United Kingdom

Capita Business Services Ltd

Matched by exact name
Contract value
£176.5m
Awarded
Not supplied
Contract signed
22 Jul 2026
Including VAT
£211.8m
Award ID
2
Status
active
Identifier
GB-PPON PNHC-7682-GPTQ
Location
London, UKI32, W2 6BD, United Kingdom

Classification

No classification was supplied.

Lots

  • Lot 1Value not stated

Documents and notices

Published notice details

Additional information from the published procurement release. Fields appear only when supplied by the source; check the original notice and tender documents before acting.

Scope, procedure and submissions

Id
CCCS25A03
Status
complete
Procurement Method
selective
Procurement Method Details
Award under framework
Competitive
Yes

Legal basis

Id
2023/54
Scheme
UKPGA

Lots and requirements

Entry 1
Id
1
Status
complete

Published documents

Entry 1
Id
conflictOfInterest
Document Type
conflictOfInterest
Description
Not published

Buyer, suppliers and contacts

Organisation 1
Name
Secretary of State for Health and Social Care acting as part of the Crown through UK Health Security Agency
Id
GB-PPON-PBMQ-7576-DVGW

Identifier

Scheme
GB-PPON
Id
PBMQ-7576-DVGW

Address

Street Address
10 South Colonnade
Locality
London
Postal Code
E14 4PU
Country
GB
Country Name
United Kingdom
Region
UKI42

Contact

Name
Procurement team UKHSA

Roles

buyer

Details

Classifications

Entry 1
Scheme
UK_CA_TYPE
Id
publicAuthorityCentralGovernment
Description
Public authority - central government
Organisation 2
Name
Foundever GB Ltd
Id
GB-PPON-PNBQ-2164-YDXW

Identifier

Scheme
GB-PPON
Id
PNBQ-2164-YDXW

Address

Street Address
Earlsdon Park, 53-55 Butts Road
Locality
Coventry
Postal Code
CV1 3BH
Country
GB
Country Name
United Kingdom
Region
UKG33

Contact

Roles

supplier

Details

Scale
large
Vcse
No
Public Service Mission Organization
No
Sheltered Workshop
No
Organisation 3
Name
Capita Business Services Ltd
Id
GB-PPON-PNHC-7682-GPTQ

Identifier

Scheme
GB-PPON
Id
PNHC-7682-GPTQ

Address

Street Address
First Floor, 2 Kingdom Street, Paddington
Locality
London
Postal Code
W2 6BD
Country
GB
Country Name
United Kingdom
Region
UKI32

Contact

Roles

supplier

Details

Scale
large
Vcse
No
Public Service Mission Organization
No
Sheltered Workshop
No

Award information

Award 1
Id
1
Status
active
Main Procurement Category
services

Items

Item 1
Id
1
Related Lot
1

Additional Classifications

Entry 1
Scheme
CPV
Id
79512000
Description
Call centre

Suppliers

Supplier 1
Id
GB-PPON-PNBQ-2164-YDXW
Name
Foundever GB Ltd

Related lots

1
Award 2
Id
2
Status
active
Main Procurement Category
services

Items

Item 1
Id
1
Related Lot
1

Additional Classifications

Entry 1
Scheme
CPV
Id
79512000
Description
Call centre

Suppliers

Supplier 1
Id
GB-PPON-PNHC-7682-GPTQ
Name
Capita Business Services Ltd

Related lots

1

Contracts and changes

Entry 1
Id
1
Award ID
1
Title
Single Service Centre Work Package 1
Status
active
Has Renewal
Yes
Above Threshold
Yes
Date Signed
10 Aug 2026, 00:00

Period

Starts
18 Oct 2026, 00:00
Ends
17 Oct 2029, 23:59
Max Extent Date
17 Oct 2031, 23:59

Renewal

Description
1+1 extension term

Value

Including VAT
211,800,000
Amount
176,500,000
Currency
GBP

Agreed Metrics

Entry 1
Id
0710
Title
Inbound Calls Answered / Web Chat
Description
Time taken to answer calls

Observations

Entry 1
Id
frequency

Period

Duration In Months
1
Entry 2
Id
0711
Title
Back office activity items (i.e. emails, SMS, NOIDs, eNOIDs, etc.)
Description
Time taken to process

Observations

Entry 1
Id
frequency

Period

Duration In Months
1
Entry 3
Id
0712
Title
Platform stability
Description
Uptime of all systems provided by the Supplier by service/program - includes homeworkers

Observations

Entry 1
Id
frequency

Period

Duration In Months
1

Documents

Entry 1
Id
079973-2026
Document Type
contractNotice
Notice Type
UK7
Description
Contract details notice on Find a Tender
Published
21 Aug 2026, 14:27
Format
text/html
Entry 2
Id
2
Award ID
2
Title
Single Service Centre Work Package 2
Status
active
Has Renewal
Yes
Above Threshold
Yes
Date Signed
23 Jul 2026, 00:00

Period

Starts
16 Nov 2026, 00:00
Ends
15 Nov 2029, 23:59
Max Extent Date
15 Nov 2031, 23:59

Renewal

Description
1+1 extension

Value

Including VAT
211,800,000
Amount
176,500,000
Currency
GBP

Agreed Metrics

Entry 1
Id
0713
Title
Inbound Calls Answered / Web Chat
Description
Time taken to answer calls

Observations

Entry 1
Id
frequency

Period

Duration In Months
1
Entry 2
Id
0714
Title
Back office activity items (i.e. emails, SMS, NOIDs, eNOIDs, etc.)
Description
Time taken to process

Observations

Entry 1
Id
frequency

Period

Duration In Months
1
Entry 3
Id
0715
Title
Platform stability
Description
Uptime of all systems provided by the Supplier by service/program - includes homeworkers

Observations

Entry 1
Id
frequency

Period

Duration In Months
1

Documents

Entry 1
Id
079973-2026
Document Type
contractNotice
Notice Type
UK7
Description
Contract details notice on Find a Tender
Published
21 Aug 2026, 14:27
Format
text/html

Related procurements

Entry 1
Id
framework
Scheme
ocid
Identifier
ocds-h6vhtk-04ed73

Relationship

framework

Related lots

1

Recorded locations

  • Buyer location · London · UKI42 · E14 4PU · United Kingdom

Notice and amendment history

4 published notice versions reviewed by ProcuraAxis.

4 VERSIONS
  1. 059321-2026Contract award notice on Find a Tender ·
  2. 059357-2026Contract award notice on Find a Tender ·
  3. 079937-2026Contract award notice on Find a Tender ·
  4. 079973-2026Contract details notice on Find a Tender ·