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PROCUREMENT OPPORTUNITY

Out of Hours Telephony Services

Wales and West Housing Association Ltd · Tender notice on Find a Tender

Tender information last checkedLast checked 30 Sept 2026, 02:11.

Opportunity overview

Wales & West Housing Group have entered into a contract with a single supplier for the provision of OOH Telephone service to deal with responsive repairs works (including emergency repairs) to its housing stock.

Awarded to

Amounts belong to published awards or contracts. Where several suppliers share one value, it is labelled as shared and is not a supplier-specific allocation.

Doro Care t/a Carieum UK Ltd

Matched by number
Contract value
£81.6k
Awarded
Not supplied
Contract signed
18 Aug 2025
Including VAT
£97.9k
Award ID
1
Status
active
Identifier
GB-COH 04133585
Location
Blackburn, UKD41, BB1 2QE, United Kingdom

Classification

  • CPV79510000 — Telephone-answering services

Lots

  • Lot 1£80k

Documents and notices

Published notice details

Additional information from the published procurement release. Fields appear only when supplied by the source; check the original notice and tender documents before acting.

Scope, procedure and submissions

Id
itt_117270
Status
complete
Above Threshold
No
Procurement Method
open
Main Procurement Category
services
How to submit
All responses must be submitted through the relevant response page on eTenderWales (https://etenderwales.bravosolution.co.uk/web/login.shtml). The project reference is itt_117270
Procurement Method Details
Below threshold - open competition

Legal basis

Id
2023/54
Scheme
UKPGA

Tender Period

Ends
20 Jun 2025, 12:00

Enquiry period

Ends
11 Jun 2025, 17:00

Submission terms

Electronic Submission Policy
allowed

Lots and requirements

Entry 1
Id
1
Status
complete
Has Renewal
Yes

Value

Amount
80,000
Currency
GBP
Including VAT
96,000

Renewal

Description
Option to extend for a further 2 x 12 month periods subject to satisfactory contract delivery.

Suitability

Sme
Yes
Vcse
Yes

Award criteria

Criteria

Criterion 1
Name
Price
Type
price
Description
As detailed in the tender pack

Numbers

Entry 1
Number
50
Weight
percentageExact
Criterion 2
Name
Quality
Type
quality
Description
As detailed in the tender pack

Numbers

Entry 1
Number
50
Weight
percentageExact

Contract period

Ends
3 Aug 2027, 23:59
Starts
4 Aug 2025, 00:00
Max Extent Date
3 Aug 2029, 23:59

Selection criteria

Criteria

Criterion 1
Description
As detailed in the tender pack

Items and delivery

Item 1
Id
1
Related Lot
1

Delivery locations

Entry 1
Region
UKL
Country
GB
Country Name
United Kingdom

Additional Classifications

Entry 1
Id
79510000
Scheme
CPV
Description
Telephone-answering services

Published documents

Entry 1
Id
023532-2025
Format
text/html
Notice Type
UK4
Description
Tender notice on Find a Tender
Document Type
tenderNotice
Published
21 May 2025, 08:46

Buyer, suppliers and contacts

Organisation 1
Id
GB-PPON-PTLM-7319-QXJX
Name
Wales and West Housing Association Ltd

Roles

buyer

Address

Region
UKL22
Country
GB
Locality
Cardiff
Postal Code
CF14 5DU
Country Name
United Kingdom
Street Address
77 Parc Ty Glas

Details

Classifications

Entry 1
Id
publicAuthoritySubCentralGovernment
Scheme
UK_CA_TYPE
Description
Public authority - sub-central government
Entry 2
Id
GB-WLS
Scheme
UK_CA_DEVOLVED_REGULATIONS
Description
Welsh devolved regulations apply

Identifier

Id
PTLM-7319-QXJX
Scheme
GB-PPON

Contact

Organisation 2
Id
GB-COH-04133585
Name
Doro Care t/a Carieum UK Ltd

Roles

supplier

Address

Region
UKD41
Country
GB
Locality
Blackburn
Postal Code
BB1 2QE
Country Name
United Kingdom
Street Address
Aspinall House, Walker Park

Details

Vcse
No
Scale
large

Identifier

Id
04133585
Scheme
GB-COH

Contact

Award information

Award 1
Id
1
Status
active
Main Procurement Category
services

Items

Item 1
Id
1
Related Lot
1

Delivery locations

Entry 1
Region
UKL
Country
GB
Country Name
United Kingdom

Additional Classifications

Entry 1
Id
79510000
Scheme
CPV
Description
Telephone-answering services

Suppliers

Supplier 1
Id
GB-COH-04133585
Name
Doro Care t/a Carieum UK Ltd

Related lots

1

Contracts and changes

Entry 1
Id
1
Title
Out of Hours Telephony Services
Status
active
Award ID
1
Date Signed
19 Aug 2025, 00:00
Has Renewal
Yes
Above Threshold
No

Value

Amount
81,600
Currency
GBP
Including VAT
97,920

Period

Ends
31 Jul 2027, 23:59
Starts
22 Aug 2025, 00:00
Max Extent Date
31 Jul 2029, 23:59

Renewal

Description
Option to extend for a further 2 x 12 month extensions subject to need and satisfactory performance.

Documents

Entry 1
Id
050928-2025
Format
text/html
Notice Type
UK7
Description
Contract details notice on Find a Tender
Document Type
contractNotice
Published
22 Aug 2025, 14:45

Recorded locations

  • Buyer location · Cardiff · UKL22 · CF14 5DU · United Kingdom
  • Delivery location · UKL · United Kingdom

Notice and amendment history

1 published notice version reviewed by ProcuraAxis.

1 VERSION
  1. ocds-h6vhtk-0519a6-2025-08-22T14:45:26+01:00Tender notice on Find a Tender ·