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PROCUREMENT OPPORTUNITY

ID5867746 PSNI - Core IT Managed Services Contract

Police Service of Northern Ireland (PSNI) · Tender notice on Find a Tender

Tender information last checkedLast checked 22 Sept 2026, 15:15.

Opportunity overview

The Police Service of Northern Ireland (Authority) has a requirement for the provision of Core IT Managed Services (Contract). The Core IT contract encompasses the Authority’s operational systems excluding Wide Area Networks, Local Area Networks, Printers, and those dedicated internal networks and systems supporting sensitive specialist departments. The Supplier may be required to interface with these systems and collaborate with relevant third parties as necessary to ensure the effective delivery of services. The primary focus of this Core IT procurement is, to make a strong contribution to public confidence in policing by driving improvements in public service delivery through the provision of world-class IT services, which enhances frontline policing efficiency and resilience. In parallel, the aim is to deliver improved value for money for taxpayers through robust and effective contract management that drive continuous improvement in supplier performance throughout the initial contract term. The Authority therefore wishes to procure a Core IT solution which: • Meets all existing business requirements, providing continuity of service across all Authority operations; • Supports the transition from the current contractual arrangements to the new contract, ensuring minimal disruption to ongoing IT services and operational capability; • Provides flexibility and scalability to accommodate future and evolving business requirements, including changes in operational scope, technology, or user demand; • Maintains the confidentiality, availability, and integrity of all Authority systems, networks, and data in accordance with applicable legislation, security policies and standards; • Ensures the secure storage and management of Authority data, both on-premises and within any approved hosted or cloud environments; • Complies with all relevant current and future requirements relating to IT infrastructure, operational standards, and data protection legislation, including but not limited to UK GDPR and associated security frameworks; • Implements continuous quality enhancements in all areas, identified as requiring improvement, ensuring that service performance and user satisfaction are maintained and developed throughout the contract term; • Supports the adoption of automated services and modern management capabilities to streamline operational processes across both on-premises and cloud-hosted environments, delivering infrastructure services through a standardised, service-oriented model that provides a consistent and simplified user experience regardless of where the underlying data or services are hosted; and • Actively explores and adopts innovative technologies,. including artificial intelligence (AI) and Automation, where such technologies demonstrably streamline processes, enhance efficiency, resilience, and value for money, whether on-premises or cloud. The Core Towers are: 1. Infrastructure and Hosting Services; 2. Application Support. 3. Desktops, Laptops, and Peripherals; and 4. Service Desk. Please see DRAFT Services Specification provided at PSQ stage for further details.

Classification

  • CPV30211000 — Mainframe computer
  • CPV30211300 — Computer platforms
  • CPV30211400 — Computer configurations
  • CPV30212000 — Minicomputer hardware
  • CPV30212100 — Central processing units for minicomputers
  • CPV30213000 — Personal computers
  • CPV30213200 — Tablet computer
  • CPV30213300 — Desktop computer
  • CPV30214000 — Workstations
  • CPV30215000 — Microcomputer hardware
  • CPV30216110 — Scanners for computer use
  • CPV30216120 — Optical-character-recognition equipment
  • CPV30216130 — Barcode readers
  • CPV30216200 — Magnetic card readers
  • CPV30231000 — Computer screens and consoles
  • CPV30231100 — Computer terminals
  • CPV30231200 — Consoles
  • CPV30231300 — Display screens
  • CPV30231310 — Flat panel displays
  • CPV30231320 — Touch screen monitors
  • CPV30232000 — Peripheral equipment
  • CPV30236000 — Miscellaneous computer equipment
  • CPV30236110 — Random access memory (RAM)
  • CPV30236120 — Read only memory (ROM)
  • CPV30236122 — Erasable programmable read only memory (EPROM)
  • CPV30236200 — Data-processing equipment
  • CPV30237000 — Parts, accessories and supplies for computers
  • CPV30237110 — Network interfaces
  • CPV30237120 — Computer ports
  • CPV30237130 — Computer cards
  • CPV30237200 — Computer accessories
  • CPV30237280 — Power supply accessories
  • CPV30237300 — Computer supplies
  • CPV30237400 — Data entry accessories
  • CPV32500000 — Telecommunications equipment and supplies
  • CPV48100000 — Industry specific software package
  • CPV48200000 — Networking, Internet and intranet software package
  • CPV48220000 — Internet and intranet software package
  • CPV48400000 — Business transaction and personal business software package
  • CPV48510000 — Communication software package
  • CPV48520000 — Multimedia software package
  • CPV48600000 — Database and operating software package
  • CPV48700000 — Software package utilities
  • CPV48800000 — Information systems and servers
  • CPV48900000 — Miscellaneous software package and computer systems
  • CPV50300000 — Repair, maintenance and associated services related to personal computers, office equipment, telecommunications and audio-visual equipment
  • CPV50800000 — Miscellaneous repair and maintenance services
  • CPV51100000 — Installation services of electrical and mechanical equipment
  • CPV51300000 — Installation services of communications equipment
  • CPV51600000 — Installation services of computers and office equipment
  • CPV72000000 — IT services: consulting, software development, Internet and support
  • CPV72200000 — Software programming and consultancy services
  • CPV72400000 — Internet services
  • CPV72600000 — Computer support and consultancy services
  • CPV72800000 — Computer audit and testing services
  • CPV80533100 — Computer training services

Lots

  • Lot 1£360m

Documents and notices

Published notice details

Additional information from the published procurement release. Fields appear only when supplied by the source; check the original notice and tender documents before acting.

Scope, procedure and submissions

Id
ID5867746
Status
active
Procurement Method
selective
Procurement Method Details
Competitive flexible procedure
Main Procurement Category
services
Above Threshold
Yes
How to submit
Tenders must be submitted electronically via the relevant Call for Tender (CfT) opportunity on eTendersNI, website details immediately below. Paper submissions will not be accepted or considered and will be rejected by the Contracting Authority / Buyer. The tender documents are available with unrestricted and full direct access, free of charge, at: URL https://etendersni.gov.uk/epps
Expression Of Interest Deadline
29 Oct 2026, 15:00
Has Recurrence
Yes
Published risks
If at any time during the procurement, or post award, it comes to the attention of the Contracting Authority (CA) or CPD, by whatever means, that a Supplier has become ‘excluded’ or ‘excludable’ as per Sec 57 of the PA 2023, the CA, after compliance with its obligations under the PA 23, reserves the right to exclude said Supplier from the procurement procedure or terminate any contract they have been awarded. The Contracting Authority expressly reserves the rights: (I). not to award any contract as a result of the procurement process commenced by publication of this notice; (II). to make whatever changes it may see fit to the content and structure of the tendering Competition; (III). to award a contract(s) in respect of any part(s) of the services covered by this notice; and (IV). to award contract in stages. and in no circumstances will the Authority be liable for any costs incurred by candidates. This project will be used to progress the Government’s wider social, economic and environmental objectives. The Contracting Authority reserves the right to hold additional rounds of negotiation / dialogue with tenderers; to require the submission of any further or additional information or tender submissions; to award the Contract following the submission of initial tenders and/or to down-select tenderers at specified points in the process. For the avoidance of doubt, final tenders will not be subject to any negotiation with the Contracting Authority (however, they may be subject to clarification, if required, at the Contracting Authority’s absolute discretion). The Contracting Authority reserves the right: to reject any or all PSQ or tender responses and to cancel or withdraw the procurement process at any stage; to award a contract without prior notice; to change the basis of, the procedure and the timescales set out or referred to in the procurement documents; to require a tenderer to clarify its PSQ or tender response in writing and/or provide additional information; to terminate the procurement process; and/or to amend the terms and conditions of the PSQ or tender evaluation process or negotiation process in line with section 31 of the Procurement Act 2023. Suppliers should note that all dates, time periods and figures in relation to values and volumes specified in this notice and the procurement documents are approximate only and the Contracting Authority reserves the right to change any or all of them.

Legal basis

Id
2023/54
Scheme
UKPGA

Procedure

Features
An indication of the anticipated stages in the Competitive Flexible Procedure are as follows: -Conditions of Participation (COP)/ Procurement Specific Questionnaire (PSQ) submissions returned -Evaluate COP/PSQ submissions and select shortlist of 3 suppliers – informing all of outcome - Tender Stage to shortlisted suppliers -Detailed Solution Stage with Dialogue Sessions -Submission of Detailed Solutions (DS) - (Optional) Refined Detailed Solution with Dialgue Sessions -Issue Invitation to Submit Final Tenders (ISFT) to Suppliers -Evaluation of final tenders and selection of preferred supplier The Contracting Authority may during the process refine the wording and / or weighting of an award criterion in line with section 24 of the PA 2023. Where this is the case revised tender documentation will be provided to all suppliers clearly indicating any refinements made. The Contracting Authority reserves the right amend the stages of the competitive flexible procurement process. The process described above is indicative only and the finalised process will be provided in the tender documents.

Covered By

GPA

Submission terms

Electronic Submission Policy
allowed

Languages

en

Enquiry period

Ends
20 Oct 2026, 15:00

Expected award period

Ends
10 Dec 2027, 23:59

Lot Details

No Lots Division Rationale
There is a high degree of overlap between towers, most notably between Application Support and Hosting Services. Separate suppliers holding separate contracts for those services will introduce inefficiencies, and a lack of clear lines of accountability. Going to market as one requirement maximises both efficiency for PSNI in terms of the procurement project and ongoing contract management activities, and opportunity for the supplier. Suppliers may form consortiums to deliver the requirement.

Recurrence

Dates

Entry 1
Starts
2 Jan 2040, 23:59

Contract terms

Financial Terms
Based on historical spend patterns, annual expenditure under the contract is anticipated to range between £9 million and £24 million, reflecting fluctuations in service demand from year to year. This estimate is provided for information purposes only and does not represent a guaranteed level of expenditure. The estimated total contract value is £329 million (excluding VAT). However, the anticipated value range is £200 million to £360 million (excluding VAT), with the upper value of £360 million being reflected within the scope section of this Notice. This range reflects the potential scale of the contract and takes into account potential optional extension periods and the uptake of potential optional services as detailed in the tender documents. This figure does not however take into account the application of indexation or increases to charges due to increases in the Real Living Wage. Neither CPD nor the contracting Authority can provide any guarantee as to the level of business under this contract. The Contracting Authority does not bind itself to accept the lowest or any tender. Suppliers remain responsible for all costs and expenses incurred by them or by any third party acting under instructions from the Supplier in connection with taking part in this procurement process regardless of whether such costs arise as a consequence, directly or indirectly of any amendments made to the procurement documents by the Contracting Authority at any time. No legally binding contract shall arise (and a Supplier shall have no legitimate expectation that a contract will be entered into) until such time as entry into the Contract has been confirmed by the Contracting Authority.

Lots and requirements

Entry 1
Id
1
Status
active
Has Renewal
Yes
Has Options
Yes

Value

Including VAT
432,000,000
Amount
360,000,000
Currency
GBP

Award criteria

Criteria

Criterion 1
Type
quality
Name
Qualitative Proposals (to include Technical Proposals and Social Value)
Description
A full description of the award criteria will be provided at the next stage

Numbers

Entry 1
Number
65
Weight
percentageExact
Criterion 2
Type
price
Name
Financial & Commercial
Description
A full description of the award criteria will be provided at the next stage

Numbers

Entry 1
Number
35
Weight
percentageExact

Second Stage

Maximum Candidates
3

Selection criteria

Criteria

Criterion 1
Type
economic
Description
As per PSQ stage documentation
Criterion 2
Type
technical
Description
As per PSQ stage documentation
Criterion 3
Description
The PSQ includes the following technical ability criteria on: 3.3.1 Hosting Services - weighting 15 3.3.2 Desktops, Laptops and Peripherals - Weighting15 3.3.3 Service Desk - Weighting 10 3.3.4 Service Performance - Weighting 15 3.3.5 a Applications Support Services example 1 - Weighting 5 3.3.5 b Applications Support Services example 2 - Weighting 5 3.3.6 Security Management - Weighting 15 3.3.7 Implementation - Weighting 5 3.3.8 Service Integration and Management - Weighting15 Following submission and evaluation of the Conditions of Participation/Procurement Specific Questionaire (PSQ) Responses, the Authority envisages inviting the top three (3) ranked Suppliers that meet the PSQ requirements, to participate in the Tender stage of the competition.
For Reduction
Yes

Contract period

Starts
1 Jan 2028, 00:00
Ends
31 Dec 2033, 23:59
Max Extent Date
31 Dec 2042, 23:59

Renewal

Description
Extension end date if all extensions are used is estimated to be 31 December 2042. Following contract award there will be an implementation period of approximately 12 months (but could be longer or shorter depending on circumstances) prior to "go-live". The initial term from "go-live" will be five years. There are 3 x three year optional extension periods, plus an additional one year extension period, all subject to review and satisfactory performance assessment by the Contracting Authority.

Options

Description
(13.2.1.1.) The Authority has incorporated within the scope “Volume Based Services” in order to provide the Authority with the flexibility to increase or decrease the volumes of such Services during the Term of the Contract in line with changes in its operational requirements and in order for the Charges for such Services to vary in line with the service volumes that are required. Required volumetrics for this contract have been included as part of Charges. (13.2.2.4) All such projects will progress through a project scoping, design and development process and their final implementation will be subject to there being an approved business case and allocated budgets and resources. Accordingly, it is not possible for the Authority to be definitive at this stage in relation to whether and how each of these projects might impact the scope and scale of the Operational Services for the Core IT Services in respect of Service Desk, Hosting Services, Application Support, and Desktops, Laptops and Peripherals. It should be noted that many of the impacts of these projects (e.g. in relation to service desk and hosting requirements) may be managed through the Volume Based Services mechanism described above and may not need to be called-off as Optional Services. Possible projects may include, but not be limited to: Supply of hardware as agreed and other hardware as defined by the Authority within the Service provision of this contract; Software upgrades; Changes to the number of applications hosted; - additional; Changes to the number of applications supported under Application Support; Supply of infrastructure, support and transition services for a potential replacement Data Centre; Server Refresh x 3 over length of contract; Backups and restores; Decommissioning and upgrading of end user devices; and Cloud storage. (13.2.2.7.) In addition to any new Services arising from such projects, the Authority has also listed a number of other Optional Services summarised below: Extension of the Term – Authority will require the option to extend the initial five-year term by three periods of three years each, plus an additional 1 year which provides a maximum contract term of 15 years, excluding the implementation period; Service Desk Hours – Authority may require a change to the hours of its Service Desk operation; Service Desk Location – the current Service Desk is provided on Authority premises; however, Authority may require an option to extend the Authority network to off-site locations in the UK to facilitate remote access by the Core ICT Managed Services provider; ICS Location – ICS may move location as the Authority estate changes; Software upgrades and hardware replacements – Authority will examine in dialogue its approach to software upgrades and implementing hardware replacements (and potentially other periodic services of variable frequency) through the Core ICT Managed Service contract, which may result in such services being defined and structured as Optional Services within the Draft Project Agreement; Storage Area Network (SAN) – Authority will need to replace its existing SAN during the Term of the Core ICT Managed Services contract, so the Authority will require the Core ICT Managed Services Supplier to support the security, design, implementation, and transition of Services to a new SAN. Equally, the Authority will require the Supplier to provide a similar set of services in respect of the replacement and/or implementation of other elements of ICT infrastructure such as server and backup solutions; and Additional resources – Authority may also require access to specialist ICT resources to provide expert support on ICT projects identified during the term of the contract. It is envisaged that the accessing of specialist ICT resources for this purpose would also be structured as an Optional Service. Further details of this requirement are provided in Section 7 of [the specification]. (13.2.3.1.) there may also be other changes in the scope and/or scale of the Services required from the ICT Managed Service during the Term of the contract that could not be identified or foreseen at the time of this procurement but which are consistent with; the overall nature of Buyer’s current and future operational requirements for Core ICT Managed Services; the Operational Services (i.e. the four service towers) described in this Schedule and the overall scope of the ICT Managed Services requirements as set out in the Project Agreement. In such circumstances the Authority may seek to agree a modification to the ICT Managed Services contract through the Change Control Procedure to facilitate the provision of such services by the Supplier, with the Charges for such services set by reference to the mechanisms and protections provided in the Draft Project Agreement (as outlined above). It is envisaged that such modifications would be made without requiring a new procurement procedure in accordance with the PA 2023.

Items and delivery

Item 1
Id
1
Related Lot
1

Additional Classifications

Entry 1
Scheme
CPV
Id
72000000
Description
IT services: consulting, software development, Internet and support
Entry 2
Scheme
CPV
Id
80533100
Description
Computer training services
Entry 3
Scheme
CPV
Id
32500000
Description
Telecommunications equipment and supplies
Entry 4
Scheme
CPV
Id
48100000
Description
Industry specific software package
Entry 5
Scheme
CPV
Id
48200000
Description
Networking, Internet and intranet software package
Entry 6
Scheme
CPV
Id
48400000
Description
Business transaction and personal business software package
Entry 7
Scheme
CPV
Id
48600000
Description
Database and operating software package
Entry 8
Scheme
CPV
Id
48700000
Description
Software package utilities
Entry 9
Scheme
CPV
Id
48800000
Description
Information systems and servers
Entry 10
Scheme
CPV
Id
48900000
Description
Miscellaneous software package and computer systems
Entry 11
Scheme
CPV
Id
50300000
Description
Repair, maintenance and associated services related to personal computers, office equipment, telecommunications and audio-visual equipment
Entry 12
Scheme
CPV
Id
50800000
Description
Miscellaneous repair and maintenance services
Entry 13
Scheme
CPV
Id
51100000
Description
Installation services of electrical and mechanical equipment
Entry 14
Scheme
CPV
Id
51300000
Description
Installation services of communications equipment
Entry 15
Scheme
CPV
Id
51600000
Description
Installation services of computers and office equipment
Entry 16
Scheme
CPV
Id
72200000
Description
Software programming and consultancy services
Entry 17
Scheme
CPV
Id
72400000
Description
Internet services
Entry 18
Scheme
CPV
Id
72600000
Description
Computer support and consultancy services
Entry 19
Scheme
CPV
Id
72800000
Description
Computer audit and testing services
Entry 20
Scheme
CPV
Id
30211000
Description
Mainframe computer
Entry 21
Scheme
CPV
Id
30211300
Description
Computer platforms
Entry 22
Scheme
CPV
Id
30211400
Description
Computer configurations
Entry 23
Scheme
CPV
Id
30212000
Description
Minicomputer hardware
Entry 24
Scheme
CPV
Id
30212100
Description
Central processing units for minicomputers
Entry 25
Scheme
CPV
Id
30213000
Description
Personal computers
Entry 26
Scheme
CPV
Id
30213200
Description
Tablet computer
Entry 27
Scheme
CPV
Id
30213300
Description
Desktop computer
Entry 28
Scheme
CPV
Id
30215000
Description
Microcomputer hardware
Entry 29
Scheme
CPV
Id
30214000
Description
Workstations
Entry 30
Scheme
CPV
Id
30216110
Description
Scanners for computer use
Entry 31
Scheme
CPV
Id
30216120
Description
Optical-character-recognition equipment
Entry 32
Scheme
CPV
Id
30216130
Description
Barcode readers
Entry 33
Scheme
CPV
Id
30216200
Description
Magnetic card readers
Entry 34
Scheme
CPV
Id
30231000
Description
Computer screens and consoles
Entry 35
Scheme
CPV
Id
30231100
Description
Computer terminals
Entry 36
Scheme
CPV
Id
30231200
Description
Consoles
Entry 37
Scheme
CPV
Id
30231300
Description
Display screens
Entry 38
Scheme
CPV
Id
30231310
Description
Flat panel displays
Entry 39
Scheme
CPV
Id
30231320
Description
Touch screen monitors
Entry 40
Scheme
CPV
Id
30232000
Description
Peripheral equipment
Entry 41
Scheme
CPV
Id
30236000
Description
Miscellaneous computer equipment
Entry 42
Scheme
CPV
Id
30236110
Description
Random access memory (RAM)
Entry 43
Scheme
CPV
Id
30236120
Description
Read only memory (ROM)
Entry 44
Scheme
CPV
Id
30236122
Description
Erasable programmable read only memory (EPROM)
Entry 45
Scheme
CPV
Id
30236200
Description
Data-processing equipment
Entry 46
Scheme
CPV
Id
30237000
Description
Parts, accessories and supplies for computers
Entry 47
Scheme
CPV
Id
30237110
Description
Network interfaces
Entry 48
Scheme
CPV
Id
30237120
Description
Computer ports
Entry 49
Scheme
CPV
Id
30237130
Description
Computer cards
Entry 50
Scheme
CPV
Id
30237200
Description
Computer accessories
Entry 51
Scheme
CPV
Id
30237280
Description
Power supply accessories
Entry 52
Scheme
CPV
Id
30237300
Description
Computer supplies
Entry 53
Scheme
CPV
Id
30237400
Description
Data entry accessories
Entry 54
Scheme
CPV
Id
48220000
Description
Internet and intranet software package
Entry 55
Scheme
CPV
Id
48510000
Description
Communication software package
Entry 56
Scheme
CPV
Id
48520000
Description
Multimedia software package

Delivery locations

Entry 1
Region
UKN
Country
GB
Country Name
United Kingdom

Published documents

Entry 1
Id
conflictOfInterest
Document Type
conflictOfInterest
Description
Not published
Entry 2
Id
089658-2026
Document Type
tenderNotice
Notice Type
UK4
Description
Tender notice on Find a Tender
Published
22 Sept 2026, 13:59
Format
text/html

Buyer, suppliers and contacts

Organisation 1
Name
Police Service of Northern Ireland (PSNI)
Id
GB-PPON-PJGZ-5912-BTWQ

Identifier

Scheme
GB-PPON
Id
PJGZ-5912-BTWQ

Address

Street Address
65 Knock Road
Locality
Belfast
Postal Code
BT5 6LE
Country
GB
Country Name
United Kingdom
Region
UKN06

Contact

Roles

buyer

Details

Classifications

Entry 1
Scheme
UK_CA_TYPE
Id
publicAuthorityCentralGovernment
Description
Public authority - central government
Entry 2
Scheme
UK_CA_DEVOLVED_REGULATIONS
Id
GB-NIR
Description
Northern Irish devolved regulations apply
Organisation 2
Name
CPD - Supplies & Services Division
Id
GB-PPON-PVWG-8426-YWXV
Role Details
Construction and Procurement Delivery – Supplies and Services Division, is a Centre of Procurement Expertise and provides a central procurement function for central government in Northern Ireland

Identifier

Scheme
GB-PPON
Id
PVWG-8426-YWXV

Address

Street Address
Clare House, 303 Airport Road West
Locality
Belfast
Postal Code
BT3 9ED
Country
GB
Country Name
United Kingdom
Region
UKN06

Contact

Roles

procuringEntity
processContactPoint

Details

Recorded locations

  • Buyer location · Belfast · UKN06 · BT5 6LE · United Kingdom
  • Delivery location · UKN · United Kingdom

Notice and amendment history

1 published notice version reviewed by ProcuraAxis.

1 VERSION
  1. 089658-2026Tender notice on Find a Tender ·