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PROCUREMENT OPPORTUNITY

DVSA contact centre additional capacity - Call Surges

Driver and Vehicle Standards Agency · Pipeline notice on Find a Tender

Tender information last checkedLast checked 29 Sept 2026, 16:21.

Opportunity overview

This is for the provision of call centre resource as a business contingency. This will provide support with unforeseen call volumes in the event of a call sugre, such as during the COVID-19 pandemic. DVSA therefore requires the ability to scale up its call handling capacity, at short notice, enabling it to manage any future demand should it be needed.

Classification

  • CPV79512000 — Call centre

Lots

  • Lot 1Value not stated

Documents and notices

Published notice details

Additional information from the published procurement release. Fields appear only when supplied by the source; check the original notice and tender documents before acting.

Scope, procedure and submissions

Id
T280022871
Main Procurement Category
services
Status
planned

Legal basis

Id
2023/54
Scheme
UKPGA

Communication

Future Notice Date
1 Jun 2027, 23:59

Amendments

Entry 1
Description
The current contract has been extended in accordance with its terms, and this notice has been updated to reflect that position. Please note that this is a UK1 Pipeline Notice. This is not a PIN or call for pre-market engagement/competition. As this is a pipeline notice, there is no guarantee that a tender opportunity will result from this. Should a tender opportunity materialise, further notices will be published in relation to this.
Id
057358-2026

Lots and requirements

Entry 1
Id
1
Has Renewal
Yes
Status
planned

Suitability

Sme
Yes
Vcse
Yes

Contract period

Starts
19 Jul 2027, 00:00
Ends
18 Jul 2030, 23:59
Max Extent Date
18 Jul 2032, 23:59

Items and delivery

Item 1
Id
1
Related Lot
1

Additional Classifications

Entry 1
Scheme
CPV
Id
79512000
Description
Call centre

Delivery locations

Entry 1
Region
UK
Country
GB
Country Name
United Kingdom

Planning and budget

Documents

Entry 1
Id
057358-2026
Document Type
plannedProcurementNotice
Notice Type
UK1
Description
Pipeline notice on Find a Tender
Published
18 Jun 2026, 08:10
Format
text/html

Buyer, suppliers and contacts

Organisation 1
Name
Driver and Vehicle Standards Agency
Id
GB-PPON-PTMM-2614-YJDV

Identifier

Scheme
GB-PPON
Id
PTMM-2614-YJDV

Address

Street Address
Berkeley House, Croydon Street
Locality
Bristol
Postal Code
BS5 0DA
Country
GB
Country Name
United Kingdom
Region
UKK11

Contact

Roles

buyer

Details

Classifications

Entry 1
Scheme
UK_CA_TYPE
Id
publicAuthorityCentralGovernment
Description
Public authority - central government

Recorded locations

  • Buyer location · Bristol · UKK11 · BS5 0DA · United Kingdom
  • Delivery location · UK · United Kingdom

Notice and amendment history

1 published notice version reviewed by ProcuraAxis.

1 VERSION
  1. 057358-2026Pipeline notice on Find a Tender ·