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PROCUREMENT OPPORTUNITY

Dementia Support Service

Oxfordshire County Council · Pipeline notice on Find a Tender

Tender information last checkedLast checked 30 Sept 2026, 01:34.

Opportunity overview

Dementia Support Service - Tenderers were invited to tender for the provision of the Services for a provision of Dementia Support Service for a term of 5 years with an option for the Council to extend for up to 5 years, anticipated to commence on 1st January 2026. The anticipated annual budget is £913,623, with a total approximate contract value of £9,126,230. The vision of the service is to support people with memory concerns or a diagnosis of dementia as well as their unpaid carers to improve their quality of life and where possible to live well with their condition. The aims are a specialist service which: • Keeps people with dementia living well at home. • Provides a memory support service, supporting and advising people with memory problems or MCI, including support for people waiting for their dementia clinic appointment/scan and/or outcome. • Increases support for people with dementia and their carers to reduce admissions to hospital and residential care. • Provides a proactive and responsive service to people in crisis and at risk of deterioration. • Creates a bridge between health and social care and community services to help people with dementia live well. • Proactively manages the challenge of increasing numbers of people living with dementia at a time of considerable pressures on public funds. • Prevents people living with dementia and their carers experiencing isolation and loneliness. • Increases the confidence of carers in their caring role and improves the carer-cared-for relationship, through education and information. • Reduces carer stress through tailored practical and emotional support. • Raises awareness about how best to support people living with dementia for professionals working with an ageing population. • Provides a flexible, local service which is adaptable to future changes including the development of neighbourhood models, new treatments and technology • Supports the transition into a residential care setting, ensuring the person living with dementia receives the care they need but also providing the home with sufficient information that allows them to settle.

Awarded to

Amounts belong to published awards or contracts. Where several suppliers share one value, it is labelled as shared and is not a supplier-specific allocation.

AGE UK OXFORDSHIRE

Matched by number
Published award value
£9.1m
Awarded
24 Dec 2025
Award ID
1
Status
pending
Identifier
GB-COH 04328143
Location
Abingdon, UKJ14, OX14 3YT, United Kingdom

Classification

  • CPV85321000 — Administrative social services

Lots

  • Lot 1£9.1m

Documents and notices

Published notice details

Additional information from the published procurement release. Fields appear only when supplied by the source; check the original notice and tender documents before acting.

Scope, procedure and submissions

Id
DN779975
Status
complete
Above Threshold
Yes
Procurement Method
open
Main Procurement Category
services
How to submit
Tenderers are invited to submit their bids via the South East Business Portal. South East Business Portal (www.due-north.com) Providers can access this opportunity on the portal by searching either 'Dementia Support Service' or the project reference which is 'DN779975'.
Procurement Method Details
Competitive flexible procedure

Procedure

Features
The Council is inviting providers to tender for the Dementia Support Service requirements. Tenderers will be evaluated in 3 phases: Phase 1 - Mandatory Criteria Phase 2 – Tender Proposals (Section B and C) Tenderers who pass Phase 1 will progress to Phase 2, which evaluates against the Quality Criteria and Social Value. Phase 3 – Economic & Financial Standing The following weightings will be applied to the evaluation: Quality - 64% Price - 20% Social Value - 16% Tenderers are invited to submit their bids via the South East Business Portal. South East Business Portal (due-north.com) Providers can access this opportunity on the portal by searching either 'Dementia Support Service' or the project reference which is 'DN779975'. The closing date for applications is 17:00 on 15th October 2025.

Legal basis

Id
2023/54
Scheme
UKPGA

Expected award period

Ends
25 Nov 2025, 23:59

Tender Period

Ends
15 Oct 2025, 17:00

Communication

Future Notice Date
19 Sept 2025, 23:59

Enquiry period

Ends
8 Oct 2025, 17:00

Special regime

lightTouch

Submission terms

Electronic Submission Policy
allowed

Languages

en

Lots and requirements

Entry 1
Id
1
Status
complete
Has Renewal
Yes

Value

Amount
9,136,230
Currency
GBP
Including VAT
10,963,474

Renewal

Description
The contract can be extended for a period of 5 years

Suitability

Sme
Yes
Vcse
Yes

Award criteria

Criteria

Criterion 1
Name
Price
Type
price
Description
Prices for the initial term submitted in pricing schedule.

Numbers

Entry 1
Number
40
Weight
percentageExact
Criterion 2
Name
Social Value
Type
quality

Numbers

Entry 1
Number
16
Weight
percentageExact
Criterion 3
Name
Quality
Type
quality

Numbers

Entry 1
Number
44
Weight
percentageExact

Contract period

Ends
31 Dec 2031, 23:59
Starts
1 Jan 2026, 00:00
Max Extent Date
31 Dec 2036, 23:59

Selection criteria

Criteria

Criterion 1
Type
economic
Description
Please refer to the tender documentation
Criterion 2
Type
technical
Description
Please refer to the tender documentation

Items and delivery

Item 1
Id
1
Related Lot
1

Delivery locations

Entry 1
Region
UKJ14
Country
GB
Country Name
United Kingdom
Entry 2
Region
UKJ14
Country
GB
Country Name
United Kingdom

Additional Classifications

Entry 1
Id
85321000
Scheme
CPV
Description
Administrative social services

Published documents

Entry 1
Id
conflictOfInterest
Description
Not published
Document Type
conflictOfInterest
Entry 2
Id
058273-2025
Format
text/html
Notice Type
UK4
Description
Tender notice on Find a Tender
Document Type
tenderNotice
Published
19 Sept 2025, 17:16

Planning and budget

Documents

Entry 1
Id
021653-2025
Format
text/html
Notice Type
UK1
Description
Pipeline notice on Find a Tender
Document Type
plannedProcurementNotice
Published
15 May 2025, 11:51
Entry 2
Id
057872-2025
Format
text/html
Notice Type
UK2
Description
Preliminary market engagement notice on Find a Tender
Document Type
marketEngagementNotice
Published
18 Sept 2025, 16:53

Milestones

Entry 1
Id
engagement
Type
engagement
Status
met
Date Met
2 Jun 2025, 00:00
Description
Oxfordshire County Council sought views from potential providers with specialist experience of providing dementia support services. They were asked to complete a questionnaire on how best to deliver dementia support services. There were questions on approximate costs, demonstrating a return on investment, continuous improvement and innovation. We received responses from six providers.

Buyer, suppliers and contacts

Organisation 1
Id
GB-PPON-PZNW-8281-MHNM
Name
Oxfordshire County Council

Roles

buyer

Address

Region
UKJ14
Country
GB
Locality
Oxford
Postal Code
OX1 1ND
Country Name
United Kingdom
Street Address
County Hall, New Rd

Details

Classifications

Entry 1
Id
publicAuthoritySubCentralGovernment
Scheme
UK_CA_TYPE
Description
Public authority - sub-central government

Identifier

Id
PZNW-8281-MHNM
Scheme
GB-PPON

Contact

Name
Michael Glasspool
Telephone
+44 111
Organisation 2
Id
GB-COH-13930191
Name
BE CARE LIMITED

Roles

tenderer

Address

Region
UKG39
Country
GB
Locality
Wolverhampton
Postal Code
WV6 0LH
Country Name
United Kingdom
Street Address
53 Newbridge Crescent

Details

Vcse
No
Scale
sme

Identifier

Id
13930191
Scheme
GB-COH

Additional Identifiers

Entry 1
Id
PWRN-4138-ZJZH
Scheme
GB-PPON
Organisation 3
Id
GB-COH-11912965
Name
BE WELL CARE LTD

Roles

tenderer

Address

Region
UKJ14
Country
GB
Locality
Henley-On-Thames
Postal Code
RG9 1HG
Country Name
United Kingdom
Street Address
The Henley Building, Newtown Road

Details

Vcse
No
Scale
sme

Identifier

Id
11912965
Scheme
GB-COH

Additional Identifiers

Entry 1
Id
PTLD-3694-RLGP
Scheme
GB-PPON
Organisation 4
Id
GB-COH-15315949
Name
BLISSCARE & NA, UK LTD

Roles

tenderer

Address

Region
UKD72
Country
GB
Locality
Liverpool
Postal Code
L6 5DR
Country Name
United Kingdom
Street Address
Blisscare & Na Uk Ltd Anfield Business Centre

Details

Vcse
No
Scale
sme

Identifier

Id
15315949
Scheme
GB-COH

Additional Identifiers

Entry 1
Id
PGBD-9268-TQGD
Scheme
GB-PPON
Organisation 5
Id
GB-COH-14859043
Name
CCGA GROUP LIMITED

Roles

tenderer

Address

Region
UKI41
Country
GB
Locality
London
Postal Code
EC2A 4NE
Country Name
United Kingdom
Street Address
86-90 Paul Street

Details

Vcse
No
Scale
sme

Identifier

Id
14859043
Scheme
GB-COH

Additional Identifiers

Entry 1
Id
PYLH-4255-XQYV
Scheme
GB-PPON
Organisation 6
Id
GB-COH-14167336
Name
KKD HEALTHCARE AND RECRUITMENT LIMITED

Roles

tenderer

Address

Region
UKJ26
Country
GB
Locality
Redhill
Postal Code
RH1 3JD
Country Name
United Kingdom
Street Address
11 Nailsworth Crescent

Details

Vcse
No
Scale
sme

Identifier

Id
14167336
Scheme
GB-COH

Additional Identifiers

Entry 1
Id
PJBP-1232-GMDN
Scheme
GB-PPON
Organisation 7
Id
GB-COH-15059273
Name
LAKEM CARE LTD

Roles

tenderer

Address

Region
UKJ43
Country
GB
Locality
Sittingbourne
Postal Code
ME9 9AD
Country Name
United Kingdom
Street Address
79 The Street

Details

Vcse
No
Scale
sme

Identifier

Id
15059273
Scheme
GB-COH

Additional Identifiers

Entry 1
Id
PJHQ-4926-QQTH
Scheme
GB-PPON
Organisation 8
Id
GB-COH-13715787
Name
LOVAGE HOME CARE LTD

Roles

tenderer

Address

Region
UKL22
Country
GB
Locality
Cardiff
Postal Code
CF14 8LH
Country Name
United Kingdom
Street Address
13715787 - COMPANIES HOUSE DEFAULT ADDRESS

Details

Vcse
No
Scale
large

Identifier

Id
13715787
Scheme
GB-COH

Additional Identifiers

Entry 1
Id
PHQN-9892-LYDT
Scheme
GB-PPON
Organisation 9
Id
GB-COH-09041566
Name
NADIAMED LIMITED

Roles

tenderer

Address

Region
UKJ11
Country
GB
Locality
Slough
Postal Code
SL1 1EL
Country Name
United Kingdom
Street Address
42-44 High Street

Details

Vcse
No
Scale
sme

Identifier

Id
09041566
Scheme
GB-COH

Additional Identifiers

Entry 1
Id
PWHQ-8941-LCBG
Scheme
GB-PPON
Organisation 10
Id
GB-COH-10278464
Name
OIZA HEALTHCARE LIMITED

Roles

tenderer

Address

Region
UKF15
Country
GB
Locality
Mansfield
Postal Code
NG18 1AH
Country Name
United Kingdom
Street Address
Chadburn House Weighbridge Road

Details

Vcse
No
Scale
sme

Identifier

Id
10278464
Scheme
GB-COH

Additional Identifiers

Entry 1
Id
PWXQ-1567-WNQQ
Scheme
GB-PPON
Organisation 11
Id
GB-COH-13944675
Name
PAT&FLO LIMITED

Roles

tenderer

Address

Region
UKI53
Country
GB
Locality
london
Postal Code
IG1 2LT
Country Name
United Kingdom
Street Address
316e Ilford Lane Ilford, IG1 2LT

Details

Vcse
No
Scale
large

Identifier

Id
13944675
Scheme
GB-COH

Additional Identifiers

Entry 1
Id
PPRQ-4237-RPNJ
Scheme
GB-PPON
Organisation 12
Id
GB-COH-14266094
Name
RHESUS CARE LTD

Roles

tenderer

Address

Region
UKG31
Country
GB
Locality
Birmingham
Postal Code
B7 5AR
Country Name
United Kingdom
Street Address
Unit 8 Boultbee Business Units

Details

Vcse
No
Scale
sme

Identifier

Id
14266094
Scheme
GB-COH

Additional Identifiers

Entry 1
Id
PTVW-1934-RRQD
Scheme
GB-PPON
Organisation 13
Id
GB-COH-11713964
Name
VOW CARE SERVICES LIMITED

Roles

tenderer

Address

Region
UKH23
Country
GB
Locality
Hemel Hempstead
Postal Code
HP2 5NB
Country Name
United Kingdom
Street Address
30 Larchwood Road

Details

Vcse
No
Scale
large

Identifier

Id
11713964
Scheme
GB-COH

Additional Identifiers

Entry 1
Id
PBXX-3413-YHYV
Scheme
GB-PPON
Organisation 14
Id
GB-CHC-1171720
Name
Younger People With Dementia CIO

Roles

tenderer

Address

Region
UKJ37
Country
GB
Locality
Eversley Cross
Postal Code
RG27 0NT
Country Name
United Kingdom
Street Address
The Tithe Barn, Parfitts Farm

Details

Vcse
Yes
Scale
sme

Identifier

Id
1171720
Scheme
GB-CHC

Additional Identifiers

Entry 1
Id
PRPB-4243-DTYZ
Scheme
GB-PPON
Organisation 15
Id
GB-COH-04328143
Name
AGE UK OXFORDSHIRE

Roles

supplier
tenderer

Address

Region
UKJ14
Country
GB
Locality
Abingdon
Postal Code
OX14 3YT
Country Name
United Kingdom
Street Address
Unit 10 Napier Court

Details

Vcse
Yes
Scale
sme
Sheltered Workshop
No
Public Service Mission Organization
No

Identifier

Id
04328143
Scheme
GB-COH

Contact

Additional Identifiers

Entry 1
Id
1091529
Scheme
GB-CHC

Award information

Award 1
Id
1
Date
24 Dec 2025, 00:00
Title
Dementia Support Service
Status
pending
Has Renewal
Yes
Above Threshold
Yes
Main Procurement Category
services
Assessment Summaries Date Sent
24 Dec 2025, 00:00

Items

Item 1
Id
1
Related Lot
1

Delivery locations

Entry 1
Region
UKJ14
Country
GB
Country Name
United Kingdom

Additional Classifications

Entry 1
Id
85321000
Scheme
CPV
Description
Administrative social services

Value

Amount
9,135,100
Currency
GBP
Including VAT
10,962,120

Renewal

Description
The Council has the unilateral option to extend the contract period by up to 5 years in aggregate.

Documents

Entry 1
Id
086193-2025
Format
text/html
Notice Type
UK6
Description
Contract award notice on Find a Tender
Document Type
awardNotice
Published
24 Dec 2025, 20:00

Suppliers

Supplier 1
Id
GB-COH-04328143
Name
AGE UK OXFORDSHIRE

Milestones

Entry 1
Id
1
Type
futureSignatureDate
Status
scheduled
Due
9 Jan 2026, 23:59

Related lots

1

Contract period

Ends
31 Dec 2030, 23:59
Starts
9 Jan 2026, 00:00
Max Extent Date
31 Dec 2035, 23:59

Standstill Period

Ends
8 Jan 2026, 23:59

Recorded locations

  • Buyer location · Oxford · UKJ14 · OX1 1ND · United Kingdom
  • Delivery location · UKJ14 · United Kingdom

Notice and amendment history

1 published notice version reviewed by ProcuraAxis.

1 VERSION
  1. ocds-h6vhtk-05142a-2025-12-24T20:00:21ZPipeline notice on Find a Tender ·