Opportunity overview
Phase 1 - Discovery Deliverables • Service Design Blueprint for Customer Contact and Responsive Repairs - Contents to include: • To-be process maps (Level 2) plus customer journey maps • Highlight key business change and transformation decisions to enable future models • Review of project and solution delivery to date. • Recommendations for business and solution alignment. • Playback session (s) • Methodology and Framework approach showcased and modelled to internal teams Phase 2 Definition Phase • Service Design Blueprint for Customer Contact and Responsive Repairs - Contents to include: • To-be process maps (Level 3) • Highlight key business change and transformation decisions to enable future models • Replan and unblock existing project • Business requirements review, alignment to system configuration work • Playback session (s) • Methodology and Framework approach showcased and modelled to internal teams
Awarded to
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DOUBLE DIAMOND DELIVERY LIMITED
- Contract value
- £70.8k
- Awarded
- Not supplied
- Contract signed
- 5 Mar 2025
- Including VAT
- £85k
- Award ID
- 1
- Status
- active
- Identifier
- GB-COH 13676691
- Location
- Bath, UKK12, BA1 1RG, United Kingdom
Classification
No classification was supplied.
Lots
- Lot 1Value not stated
Documents and notices
- Contract details notice on Find a TenderOpen source ↗
- contractSignedOpen source ↗
- contractSignedOpen source ↗