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PROCUREMENT OPPORTUNITY

Primary Care Support England

NHS England · compiled

Tender information last checkedLast checked 30 Sept 2026, 01:17.

Opportunity overview

A modification to NHS England's contract for the delivery of the Primary Care Support Services, which are essential administration services that underpin Primary Care in England. The modification agrees between the Parties to extend the Contract for a period of 18 months and confirms timeframes for invoking the Termination Assistance Period, provided for within the Contract. This modification is made in accordance with the safe harbour of Regulation 72(1)(b) of the Public Contract Regulations 2015. In addition, we do not consider this to be a substantial modification and so the modification is also made in accordance with the safe harbour of Regulation 72(1)(e) of the Public Contracts Regulations 2015.

Awarded to

Amounts belong to published awards or contracts. Where several suppliers share one value, it is labelled as shared and is not a supplier-specific allocation.

CAPITA BUSINESS SERVICES LTD

Matched by exact name
Contract value
£490.5m
Awarded
Not supplied
Contract signed
8 May 2025
Award ID
020276-2025-C1985-1
Status
active
Identifier
02299747
Location
London, UK, W2 6BD, United Kingdom

Classification

  • CPV85100000 — Health services
  • CPV48180000 — Medical software package
  • CPV48300000 — Document creation, drawing, imaging, scheduling and productivity software package
  • CPV48430000 — Inventory management software package
  • CPV48444000 — Accounting system
  • CPV48445000 — Customer Relation Management software package
  • CPV48490000 — Procurement software package
  • CPV48812000 — Financial information systems
  • CPV48814000 — Medical information systems
  • CPV48814200 — Patient-administration system
  • CPV48814400 — Clinical information system
  • CPV48900000 — Miscellaneous software package and computer systems
  • CPV64000000 — Postal and telecommunications services
  • CPV66170000 — Financial consultancy, financial transaction processing and clearing-house services
  • CPV66520000 — Pension services
  • CPV72000000 — IT services: consulting, software development, Internet and support
  • CPV75100000 — Administration services
  • CPV79000000 — Business services: law, marketing, consulting, recruitment, printing and security
  • CPV85120000 — Medical practice and related services
  • CPV85130000 — Dental practice and related services
  • CPV85140000 — Miscellaneous health services
  • CPV85160000 — Optician services
  • CPV85300000 — Social work and related services

Lots

  • A modification to NHS England's contract for the delivery of the Primary Care Support Services, which are essential administration services that underpin Primary Care in England. The modification agrees between the Parties to extend the Contract for a period of 18 months and confirms timeframes for invoking the Termination Assistance Period, provided for within the Contract. This modification is made in accordance with the safe harbour of Regulation 72(1)(b) of the Public Contract Regulations 2015. In addition, we do not consider this to be a substantial modification and so the modification is also made in accordance with the safe harbour of Regulation 72(1)(e) of the Public Contracts Regulations 2015.Value not stated

Published notice details

Additional information from the published procurement release. Fields appear only when supplied by the source; check the original notice and tender documents before acting.

Scope, procedure and submissions

Id
C1985
Main Procurement Category
services

Legal basis

Id
32014L0023
Scheme
CELEX

Classification

Id
85100000
Scheme
CPV
Description
Health services

Lots and requirements

Entry 1
Id
1
Description
A modification to NHS England's contract for the delivery of the Primary Care Support Services, which are essential administration services that underpin Primary Care in England. The modification agrees between the Parties to extend the Contract for a period of 18 months and confirms timeframes for invoking the Termination Assistance Period, provided for within the Contract. This modification is made in accordance with the safe harbour of Regulation 72(1)(b) of the Public Contract Regulations 2015. In addition, we do not consider this to be a substantial modification and so the modification is also made in accordance with the safe harbour of Regulation 72(1)(e) of the Public Contracts Regulations 2015.

Contract period

Ends
31 Aug 2025, 23:59
Starts
1 Sept 2015, 00:00

Items and delivery

Item 1
Id
1
Related Lot
1

Delivery locations

Entry 1
Region
UKE4

Additional Classifications

Entry 1
Id
48300000
Scheme
CPV
Description
Document creation, drawing, imaging, scheduling and productivity software package
Entry 2
Id
48490000
Scheme
CPV
Description
Procurement software package
Entry 3
Id
48814000
Scheme
CPV
Description
Medical information systems
Entry 4
Id
48900000
Scheme
CPV
Description
Miscellaneous software package and computer systems
Entry 5
Id
48814200
Scheme
CPV
Description
Patient-administration system
Entry 6
Id
48814400
Scheme
CPV
Description
Clinical information system
Entry 7
Id
66520000
Scheme
CPV
Description
Pension services
Entry 8
Id
48445000
Scheme
CPV
Description
Customer Relation Management software package
Entry 9
Id
48180000
Scheme
CPV
Description
Medical software package
Entry 10
Id
48430000
Scheme
CPV
Description
Inventory management software package
Entry 11
Id
48444000
Scheme
CPV
Description
Accounting system
Entry 12
Id
48812000
Scheme
CPV
Description
Financial information systems
Entry 13
Id
64000000
Scheme
CPV
Description
Postal and telecommunications services
Entry 14
Id
66170000
Scheme
CPV
Description
Financial consultancy, financial transaction processing and clearing-house services
Entry 15
Id
72000000
Scheme
CPV
Description
IT services: consulting, software development, Internet and support
Entry 16
Id
75100000
Scheme
CPV
Description
Administration services
Entry 17
Id
79000000
Scheme
CPV
Description
Business services: law, marketing, consulting, recruitment, printing and security
Entry 18
Id
85120000
Scheme
CPV
Description
Medical practice and related services
Entry 19
Id
85130000
Scheme
CPV
Description
Dental practice and related services
Entry 20
Id
85140000
Scheme
CPV
Description
Miscellaneous health services
Entry 21
Id
85160000
Scheme
CPV
Description
Optician services
Entry 22
Id
85300000
Scheme
CPV
Description
Social work and related services

Buyer, suppliers and contacts

Organisation 1
Id
GB-FTS-118033
Name
NHS England

Roles

buyer

Address

Region
UKE
Locality
Leeds
Postal Code
LS1 4AP
Country Name
United Kingdom
Street Address
7&8 Wellington Place

Details

Identifier

Legal Name
NHS England

Contact

Name
Danielle McCulloch
Organisation 2
Id
GB-FTS-147322
Name
CAPITA BUSINESS SERVICES LTD

Roles

supplier

Address

Region
UK
Locality
London
Postal Code
W2 6BD
Country Name
United Kingdom
Street Address
First Floor, 2 Kingdom Street, Paddington

Details

Scale
large

Identifier

Id
02299747
Legal Name
CAPITA BUSINESS SERVICES LTD

Contact

Organisation 3
Id
GB-FTS-130973
Name
NHS England

Roles

reviewBody

Address

Locality
London
Postal Code
SE1 8UG
Country Name
United Kingdom
Street Address
Wellington House, 133-135 Waterloo Rd

Details

Identifier

Legal Name
NHS England

Award information

Award 1
Id
020276-2025-C1985-1
Title
Primary Care Support England
Status
active

Suppliers

Supplier 1
Id
GB-FTS-147322
Name
CAPITA BUSINESS SERVICES LTD

Related lots

1

Contracts and changes

Entry 1
Id
020276-2025-C1985-1
Title
Primary Care Support England
Status
active
Award ID
020276-2025-C1985-1
Date Signed
9 May 2025, 00:00

Items

Item 1
Id
1
Related Lot
1

Classification

Id
85100000
Scheme
CPV
Description
Health services

Delivery locations

Entry 1
Region
UKE

Additional Classifications

Entry 1
Id
48814000
Scheme
CPV
Description
Medical information systems

Value

Amount
490,500,000
Currency
GBP

Period

Ends
31 Aug 2028, 23:59
Starts
1 Sept 2025, 00:00

Amendments

Entry 1
Id
2
Rationale
Need for additional works, services or supplies by the original contractor/concessionaire: Extension required to allow for a sufficient time to complete a procurement exercise. This will ensure uninterrupted service delivery during the re-procurement period and a safe transition and exit from the incumbent supplier to the new contract arrangements when it is awarded and established. <br/><br/>This Contract was procured under the Public Contract Regulations 2015 and the contract modification is executed under the safe harbour permitted in Regulation 72(1)(b) PCR 2015.
Description
A modification to NHS England's contract for the delivery of the Primary Care Support Services, which are essential administration services that underpin Primary Care in England. The modification agrees between the Parties to extend the Contract for a period of 18 months and confirms timeframes for invoking the Termination Assistance Period, provided for within the Contract. This modification is made in accordance with the safe harbour of Regulation 72(1)(b) of the Public Contract Regulations 2015. In addition, we do not consider this to be a substantial modification and so the modification is also made in accordance with the safe harbour of Regulation 72(1)(e) of the Public Contracts Regulations 2015.

Recorded locations

  • Buyer location · Leeds · UKE · LS1 4AP · United Kingdom
  • Delivery location · UKE4

Notice and amendment history

1 published notice version reviewed by ProcuraAxis.

1 VERSION
  1. ocds-h6vhtk-05105f-2025-05-12T06:59:57+01:00compiled ·