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PROCUREMENT OPPORTUNITY

P-3244 Insurance Claims Management System

Translink · Preliminary market engagement notice on Find a Tender

Tender information last checkedLast checked 30 Sept 2026, 01:10.

Opportunity overview

Translink wishes to appoint a provider for the provision of a fully functioning and supported Insurance Claims Management System. The required solution must be cloud-based SaaS that is already available ‘commercially off the shelf’ (COTS). Your response must be submitted via the relevant call for tender (CfT). No other method of submission will be accepted.

Classification

  • CPV48000000 — Software package and information systems
  • CPV48100000 — Industry specific software package
  • CPV48170000 — Compliance software package
  • CPV72000000 — IT services: consulting, software development, Internet and support

Lots

  • Lot 1£600k · Including VAT

Documents and notices

Published notice details

Additional information from the published procurement release. Fields appear only when supplied by the source; check the original notice and tender documents before acting.

Scope, procedure and submissions

Id
ocds-h6vhtk-050cec
Status
complete
Above Threshold
Yes
Procurement Method
open
Main Procurement Category
services
Procurement Method Details
Open procedure

Legal basis

Id
2023/54
Scheme
UKPGA

Expected award period

Ends
31 Oct 2025, 23:59

Tender Period

Ends
30 Jul 2025, 23:59

Enquiry period

Ends
23 Jul 2025, 23:59

Special regime

utilities

Submission terms

Electronic Submission Policy
allowed

Languages

en

Lots and requirements

Entry 1
Id
1
Status
complete
Has Renewal
Yes

Value

Currency
GBP
Including VAT
600,000

Renewal

Description
The contract will run for an initial term of 4 years, with a further option to extend for a period of up to three years (4+1+1+1).

Award criteria

Criteria

Criterion 1
Name
Technical
Type
quality
Description
Evaluation criteria as detailed in tender documents.

Numbers

Entry 1
Number
60
Weight
percentageExact
Criterion 2
Name
Commercial
Type
cost
Description
Financial criteria as detailed in tender documents.

Numbers

Entry 1
Number
40
Weight
percentageExact

Contract period

Ends
31 Dec 2029, 23:59
Starts
1 Jan 2026, 00:00
Max Extent Date
31 Dec 2032, 23:59

Items and delivery

Item 1
Id
1
Related Lot
1

Delivery locations

Entry 1
Region
UKN
Country
GB
Country Name
United Kingdom

Additional Classifications

Entry 1
Id
48000000
Scheme
CPV
Description
Software package and information systems
Entry 2
Id
48100000
Scheme
CPV
Description
Industry specific software package
Entry 3
Id
48170000
Scheme
CPV
Description
Compliance software package
Entry 4
Id
72000000
Scheme
CPV
Description
IT services: consulting, software development, Internet and support

Published documents

Entry 1
Id
conflictOfInterest
Description
Not published
Document Type
conflictOfInterest
Entry 2
Id
036001-2025
Format
text/html
Notice Type
UK4
Description
Tender notice on Find a Tender
Document Type
tenderNotice
Published
30 Jun 2025, 10:40
Entry 3
Id
054674-2025
Format
text/html
Notice Type
UK12
Description
Procurement termination notice on Find a Tender
Document Type
tenderCancellationNotice
Published
8 Sept 2025, 14:19

Planning and budget

Documents

Entry 1
Id
019018-2025
Format
text/html
Notice Type
UK2
Description
Preliminary market engagement notice on Find a Tender
Document Type
marketEngagementNotice
Published
6 May 2025, 11:10

Milestones

Entry 1
Id
engagement
Type
engagement
Status
scheduled
Due
20 May 2025, 23:59
Description
This is a Pre-Market Engagement exercise (PME) that seeks input from the market to inform the upcoming procurement of a replacement Insurance Claims Management System. Translink are seeking to invite suitable suppliers in this sector to respond to the below questionnaire. Following assessment of the responses received, Translink may invite suppliers to attend a short Teams session to further discuss their responses. Questionnaires must be submitted via the messaging portal for the relevant CfT on eTendersNI by no later than 12:00 on 20th May 2025.

Buyer, suppliers and contacts

Organisation 1
Id
GB-PPON-PTMT-7134-NRMV
Name
Translink

Roles

buyer

Address

Region
UKN06
Country
GB
Locality
Belfast
Postal Code
BT2 7LX
Country Name
United Kingdom
Street Address
22 Great Victoria Street

Details

Classifications

Entry 1
Id
publicUndertaking
Scheme
UK_CA_TYPE
Description
Public undertaking
Entry 2
Id
GB-NIR
Scheme
UK_CA_DEVOLVED_REGULATIONS
Description
Northern Irish devolved regulations apply

Identifier

Id
PTMT-7134-NRMV
Scheme
GB-PPON

Contact

Award information

Award 1
Id
1
Status
cancelled
Status Details
No suitable tenders received.
Final Status Date
3 Sept 2025, 00:00

Related lots

1

Recorded locations

  • Buyer location · Belfast · UKN06 · BT2 7LX · United Kingdom
  • Delivery location · UKN · United Kingdom

Notice and amendment history

1 published notice version reviewed by ProcuraAxis.

1 VERSION
  1. ocds-h6vhtk-050cec-2025-09-08T14:19:56+01:00Preliminary market engagement notice on Find a Tender ·