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PROCUREMENT OPPORTUNITY

Contact Centre Telephone Solution

Rhondda Cynon Taf CBC · Contract details notice on Find a Tender

Tender information last checkedLast checked 30 Sept 2026, 01:10.

Opportunity overview

Provision of an omni-channel Contact Centre telephony platform for the Council's Coporate Contact Centre. The Council is to enter into a new short term contract with an alternative platform provider, recommended by the contact centre software provider. This is a new short term contract to coincide with the contact centre existing software licence term.

Awarded to

Amounts belong to published awards or contracts. Where several suppliers share one value, it is labelled as shared and is not a supplier-specific allocation.

HYBRIT SERVICES LTD

Matched by number
Published award value
Value not stated
Awarded
Not supplied
Contract signed
11 Mar 2025
Award ID
1
Status
active
Identifier
GB-COH 10479291
Location
Northampton, UKF24, NN7 4PS, United Kingdom

Classification

No classification was supplied.

Lots

  • Lot 1Value not stated

Documents and notices

Published notice details

Additional information from the published procurement release. Fields appear only when supplied by the source; check the original notice and tender documents before acting.

Scope, procedure and submissions

Id
S378
Status
complete
Procurement Method
direct
Procurement Method Details
Below threshold - without competition

Legal basis

Id
2023/54
Scheme
UKPGA

Lots and requirements

Entry 1
Id
1
Status
complete

Buyer, suppliers and contacts

Organisation 1
Id
GB-PPON-PDXZ-9391-VHZQ
Name
Rhondda Cynon Taf CBC

Roles

buyer

Address

Region
UKL15
Country
GB
Locality
Porth
Postal Code
CF37 4TH
Country Name
United Kingdom
Street Address
2 Llys Cadwyn

Details

Classifications

Entry 1
Id
publicAuthoritySubCentralGovernment
Scheme
UK_CA_TYPE
Description
Public authority - sub-central government
Entry 2
Id
GB-WLS
Scheme
UK_CA_DEVOLVED_REGULATIONS
Description
Welsh devolved regulations apply

Identifier

Id
PDXZ-9391-VHZQ
Scheme
GB-PPON

Contact

Name
Chris Phillips
Organisation 2
Id
GB-COH-10479291
Name
HYBRIT SERVICES LTD

Roles

supplier

Address

Region
UKF24
Country
GB
Locality
Northampton
Postal Code
NN7 4PS
Country Name
United Kingdom
Street Address
3 Building 3, Royal Ordnance Depot, Weedon Bec, Northamptonshire, United Kingdom,

Details

Vcse
No
Scale
sme

Identifier

Id
10479291
Scheme
GB-COH

Contact

Award information

Award 1
Id
1
Status
active
Main Procurement Category
services

Items

Item 1
Id
1
Related Lot
1

Delivery locations

Entry 1
Region
UKL15
Country
GB
Country Name
United Kingdom

Additional Classifications

Entry 1
Id
72000000
Scheme
CPV
Description
IT services: consulting, software development, Internet and support

Suppliers

Supplier 1
Id
GB-COH-10479291
Name
HYBRIT SERVICES LTD

Related lots

1

Contracts and changes

Entry 1
Id
1
Title
Contact Centre Telephone Solution
Status
active
Award ID
1
Date Signed
11 Mar 2025, 00:00
Above Threshold
No

Value

Currency
GBP
Including VAT
187,200

Period

Ends
31 May 2027, 23:59
Starts
1 Jun 2025, 00:00

Documents

Entry 1
Id
A-111
Format
application/pdf
Document Type
contractSigned
Entry 2
Id
018969-2025
Format
text/html
Notice Type
UK7
Description
Contract details notice on Find a Tender
Document Type
contractNotice
Published
6 May 2025, 09:20

Recorded locations

  • Buyer location · Porth · UKL15 · CF37 4TH · United Kingdom

Notice and amendment history

1 published notice version reviewed by ProcuraAxis.

1 VERSION
  1. ocds-h6vhtk-050cd1-2025-05-06T09:20:51+01:00Contract details notice on Find a Tender ·