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PROCUREMENT OPPORTUNITY

Cloud - Based Computerised Maintenance Management System

National Library of Scotland · award, contract

Tender information last checkedLast checked 4 Oct 2026, 18:58.

Opportunity overview

The National Library of Scotland ("the Library") is seeking to purchase of a cloud-based Computerised Maintenance Management System (CMMS) including data migration, implementation, training and service support to improve information management of its Estate Team operations, streamline of processes and enhance business efficiencies. The Library is adopting a cloud-first approach and is therefore seeking a fully hosted SaaS (Software as a Service) solution, accessed through web browser and mobile devices to meet the Library’s needs. The Library expects no on-premise installation.

Awarded to

Amounts belong to published awards or contracts. Where several suppliers share one value, it is labelled as shared and is not a supplier-specific allocation.

Concerto Support Services

Matched by normalised name
Contract value
£150k
Awarded
Not supplied
Contract signed
19 Feb 2026
Award ID
016220-2026-2024.25.007-1
Status
active
Location
Leicester, UK, LE1 6LP, United Kingdom

Classification

  • CPV48420000 — Facilities management software package and software package suite
  • CPV48100000 — Industry specific software package

Lots

  • The National Library of Scotland (the Library) is seeking to purchase of a cloud-based Computerised Maintenance Management System (CMMS) including data migration, implementation, training and service support to improve information management of its Estate Team operations, streamline of processes and enhance business efficiencies. The Library is adopting a cloud-first approach and is therefore seeking a fully hosted SaaS (Software as a Service) solution, accessed through web browser and mobile devices to meet the Library’s needs. The Library expects no on-premise installation. The new CMMS will be able to mange all of the Library's premises including 4 sites in Edinburgh and 2 sites in Glasgow. The required CMMS solution is expected to provide functionalities to assist the Library to achieve the following objectives: - Reduce the time staff and managers spend running maintenance operations by streamlining processes. - Provide clear reports, allowing the maintenance manager to keep track of spending and ensure money is used wisely. - Enable staff, contractors, and users to easily report problems and see how repairs are progressing. - Track jobs by time and cost, enabling clear understanding of how long things take and how much they cost. - Report on performance to help improve services. - Provide information that helps prove value for money to the Library and its Board. - Connect with smart devices and cloud-based systems to improve automation and data sharing. Additional information: The initial contract is 3 years, with an option to extend for 3 x 24 months.Value not stated

Published notice details

Additional information from the published procurement release. Fields appear only when supplied by the source; check the original notice and tender documents before acting.

Scope, procedure and submissions

Id
2024.25.007
Status
complete
Main Procurement Category
goods
Procurement Method
open
Procurement Method Details
Open procedure

Legal basis

Id
32014L0024
Scheme
CELEX

Classification

Scheme
CPV
Id
48420000
Description
Facilities management software package and software package suite

Covered By

GPA

Lots and requirements

Entry 1
Id
1
Description
The National Library of Scotland (the Library) is seeking to purchase of a cloud-based Computerised Maintenance Management System (CMMS) including data migration, implementation, training and service support to improve information management of its Estate Team operations, streamline of processes and enhance business efficiencies. The Library is adopting a cloud-first approach and is therefore seeking a fully hosted SaaS (Software as a Service) solution, accessed through web browser and mobile devices to meet the Library’s needs. The Library expects no on-premise installation. The new CMMS will be able to mange all of the Library's premises including 4 sites in Edinburgh and 2 sites in Glasgow. The required CMMS solution is expected to provide functionalities to assist the Library to achieve the following objectives: - Reduce the time staff and managers spend running maintenance operations by streamlining processes. - Provide clear reports, allowing the maintenance manager to keep track of spending and ensure money is used wisely. - Enable staff, contractors, and users to easily report problems and see how repairs are progressing. - Track jobs by time and cost, enabling clear understanding of how long things take and how much they cost. - Report on performance to help improve services. - Provide information that helps prove value for money to the Library and its Board. - Connect with smart devices and cloud-based systems to improve automation and data sharing. Additional information: The initial contract is 3 years, with an option to extend for 3 x 24 months.
Has Options
No
Status
cancelled

Award criteria

Criteria

Criterion 1
Name
Technical
Type
quality
Description
60
Criterion 2
Type
price
Description
40

Items and delivery

Item 1
Id
1
Related Lot
1

Additional Classifications

Entry 1
Scheme
CPV
Id
48100000
Description
Industry specific software package

Delivery locations

Entry 1
Region
UKM75

Delivery Location

Description
57 George IV Bridge, Edinburgh EH1 1EW

Buyer, suppliers and contacts

Organisation 1
Name
National Library of Scotland
Id
GB-FTS-9417

Identifier

Legal Name
National Library of Scotland

Address

Street Address
George IV Bridge
Locality
Edinburgh
Region
UKM
Postal Code
EH1 1EW
Country Name
United Kingdom

Contact

Telephone
+44 1316233700

Roles

buyer
centralPurchasingBody

Details

Classifications

Entry 1
Scheme
TED_CA_TYPE
Id
BODY_PUBLIC
Description
Body governed by public law
Entry 2
Scheme
COFOG
Id
08
Description
Recreation, culture and religion
Organisation 2
Name
Concerto Support Services
Id
GB-FTS-175195

Identifier

Legal Name
Concerto Support Services

Address

Street Address
Peat House, 1 Waterloo Way
Locality
Leicester
Region
UK
Postal Code
LE1 6LP
Country Name
United Kingdom

Contact

Telephone
+44 1925989500

Roles

supplier

Details

Scale
sme
Organisation 3
Name
Edinburgh Sheriff Court
Id
GB-FTS-404

Identifier

Legal Name
Edinburgh Sheriff Court

Address

Street Address
27 Chambers Street
Locality
Edinburgh
Postal Code
EH1 1LB
Country Name
United Kingdom

Contact

Telephone
+44 1314443300

Roles

reviewBody

Details

Award information

Award 1
Id
016220-2026-2024.25.007-1
Status
active

Related lots

1

Suppliers

Supplier 1
Id
GB-FTS-175195
Name
Concerto Support Services

Contracts and changes

Entry 1
Id
016220-2026-2024.25.007-1
Award ID
016220-2026-2024.25.007-1
Status
active
Date Signed
19 Feb 2026, 00:00

Value

Amount
150,000
Currency
GBP

Recorded locations

  • Buyer location · Edinburgh · UKM · EH1 1EW · United Kingdom
  • Delivery location · UKM75

Notice and amendment history

1 published notice version reviewed by ProcuraAxis.

1 VERSION
  1. 016220-2026award, contract ·