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PROCUREMENT OPPORTUNITY

Wakefield Council Contact Centre Telephony Solution

The Council of the City of Wakefield · Preliminary market engagement notice on Find a Tender

Tender information last checkedLast checked 30 Sept 2026, 00:49.

Opportunity overview

Wakefield Council aims to enhance customer service through a new Contact Centre Solution integrated with Microsoft Teams Telephony. This will improve communication, streamline operations, and support our community's diverse needs, adapting to future growth and customer expectations.

Classification

  • CPV32500000 — Telecommunications equipment and supplies
  • CPV48333000 — Contact management software package
  • CPV51340000 — Installation services of line telephony equipment
  • CPV51350000 — Installation services of line telegraphy equipment

Lots

  • Lot 1Value not stated

Documents and notices

Published notice details

Additional information from the published procurement release. Fields appear only when supplied by the source; check the original notice and tender documents before acting.

Scope, procedure and submissions

Id
RFS24-149
Status
planning
Main Procurement Category
services

Amendments

Entry 1
Id
021486-2025
Description
The deadline for this market engagement has been extended to 23/05/25 at 12:00.

Legal basis

Id
2023/54
Scheme
UKPGA

Lots and requirements

Entry 1
Id
1
Status
planning

Suitability

Sme
Yes

Contract period

Ends
4 Apr 2028, 23:59
Starts
5 Apr 2026, 00:00

Items and delivery

Item 1
Id
1
Related Lot
1

Delivery locations

Entry 1
Region
UKC
Country
GB
Country Name
United Kingdom
Entry 2
Region
UKD
Country
GB
Country Name
United Kingdom
Entry 3
Region
UKE
Country
GB
Country Name
United Kingdom
Entry 4
Region
UKF
Country
GB
Country Name
United Kingdom
Entry 5
Region
UKG
Country
GB
Country Name
United Kingdom
Entry 6
Region
UKH
Country
GB
Country Name
United Kingdom
Entry 7
Region
UKI
Country
GB
Country Name
United Kingdom
Entry 8
Region
UKJ
Country
GB
Country Name
United Kingdom
Entry 9
Region
UKK
Country
GB
Country Name
United Kingdom
Entry 10
Region
UKC
Country
GB
Country Name
United Kingdom
Entry 11
Region
UKD
Country
GB
Country Name
United Kingdom
Entry 12
Region
UKE
Country
GB
Country Name
United Kingdom
Entry 13
Region
UKF
Country
GB
Country Name
United Kingdom
Entry 14
Region
UKG
Country
GB
Country Name
United Kingdom
Entry 15
Region
UKH
Country
GB
Country Name
United Kingdom
Entry 16
Region
UKI
Country
GB
Country Name
United Kingdom
Entry 17
Region
UKJ
Country
GB
Country Name
United Kingdom
Entry 18
Region
UKK
Country
GB
Country Name
United Kingdom

Additional Classifications

Entry 1
Id
32500000
Scheme
CPV
Description
Telecommunications equipment and supplies
Entry 2
Id
48333000
Scheme
CPV
Description
Contact management software package
Entry 3
Id
51340000
Scheme
CPV
Description
Installation services of line telephony equipment
Entry 4
Id
51350000
Scheme
CPV
Description
Installation services of line telegraphy equipment

Planning and budget

Documents

Entry 1
Id
018701-2025
Format
text/html
Notice Type
UK2
Description
Preliminary market engagement notice on Find a Tender
Document Type
marketEngagementNotice
Published
2 May 2025, 11:32
Entry 2
Id
021486-2025
Format
text/html
Notice Type
UK2
Description
Preliminary market engagement notice on Find a Tender
Document Type
marketEngagementNotice
Published
14 May 2025, 17:28

Milestones

Entry 1
Id
engagement
Type
engagement
Status
scheduled
Due
23 May 2025, 23:59
Description
A Market Engagement questionnaire is available to view and complete on the Mercell YORtender site https://yortender.eu-supply.com/, reference number: 98932 . The Market Engagement will close on 23/05/2025 at 12:00

Buyer, suppliers and contacts

Organisation 1
Id
GB-PPON-PDZN-8179-PJQV
Name
The Council of the City of Wakefield

Roles

buyer

Address

Region
UKE45
Country
GB
Locality
Wakefield
Postal Code
WF1 2HQ
Country Name
United Kingdom
Street Address
Wood Street

Details

Classifications

Entry 1
Id
publicAuthoritySubCentralGovernment
Scheme
UK_CA_TYPE
Description
Public authority - sub-central government

Identifier

Id
PDZN-8179-PJQV
Scheme
GB-PPON

Contact

Name
Adam Blenkinsop

Recorded locations

  • Buyer location · Wakefield · UKE45 · WF1 2HQ · United Kingdom
  • Delivery location · UKC · United Kingdom
  • Delivery location · UKD · United Kingdom
  • Delivery location · UKE · United Kingdom
  • Delivery location · UKF · United Kingdom
  • Delivery location · UKG · United Kingdom
  • Delivery location · UKH · United Kingdom
  • Delivery location · UKI · United Kingdom
  • Delivery location · UKJ · United Kingdom
  • Delivery location · UKK · United Kingdom

Notice and amendment history

1 published notice version reviewed by ProcuraAxis.

1 VERSION
  1. ocds-h6vhtk-050c15-2025-05-14T17:28:15+01:00Preliminary market engagement notice on Find a Tender ·