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PROCUREMENT OPPORTUNITY

HMPO Document Management Services

Home Office · Planned procurement notice on Find a Tender

Tender information last checkedLast checked 30 Sept 2026, 01:00.

Opportunity overview

His Majesty’s Passport Office (HMPO), part of the Home Office, as the Contracting Authority, is reviewing potential options for future Document Management services. Overview of the Service: HMPO requires its customers who apply for a new passport, a replacement passport, or a passport renewal, to send in supporting documentation (hard copies) as part of their application. The Document Management Service requirement at a high level is to: - Sort inbound mail into various streams; - Validate and, where required, verify the authenticity of documents contained within each application; - Scan documents to a standard that allows for easy reading of data on documents; - Categorise documents into streams as defined by HMPO; - Store and retrieve documents upon return requests issued by HMPO. Please note, three Requests for Information (RFIs) have been run as part of market engagement to inform this procurement. This market engagement was conducted under the previous Public Contract Regulations (PCR) 2015 which is the reason why a Preliminary Market Engagement notice under the new regulations has not been published for this procurement. Links to the Prior Information Notices (PINs) for the market engagement are below for further information: - https://www.find-tender.service.gov.uk/Notice/016322-2024?origin=SearchResults&p=1 - https://www.find-tender.service.gov.uk/Notice/017128-2024?origin=SearchResults&p=1 - https://www.find-tender.service.gov.uk/Notice/034859-2024?origin=SearchResults&p=1155

Classification

  • CPV72000000 — IT services: consulting, software development, Internet and support
  • CPV75000000 — Administration, defence and social security services
  • CPV75100000 — Administration services
  • CPV75110000 — General public services
  • CPV75112000 — Administrative services for business operations
  • CPV75120000 — Administrative services of agencies
  • CPV79000000 — Business services: law, marketing, consulting, recruitment, printing and security
  • CPV79500000 — Office-support services
  • CPV79560000 — Filing services
  • CPV79900000 — Miscellaneous business and business-related services

Lots

  • Lot 1£140m

Documents and notices

Published notice details

Additional information from the published procurement release. Fields appear only when supplied by the source; check the original notice and tender documents before acting.

Scope, procedure and submissions

Id
ocds-h6vhtk-050bcd
Status
active
Above Threshold
Yes
Procurement Method
selective
Main Procurement Category
services
How to submit
All submissions will be completed through the Jaggaer portal, for which you login here: https://homeoffice.app.jaggaer.com/web/login.html If you have not yet registered on Jaggaer, this can also be done online through the above link and clicking on ‘To register click here’. Please note that, to register, you must have a valid DUNS number (as provided by Dun and Bradstreet) for the organisation which you are registering. Once you have registered on the eSourcing Portal, you can request access to the NDA, by emailing DHCR@homeoffice.gov.uk. Your email must clearly state the exact name that you used to register on Jaggaer. Once enabled, you should receive a link to the NDA from Jaggaer. Once you have submitted a signed NDA you will be given access to the documents for the first stage of the procurement. For technical assistance on use of the eSourcing Portal please contact the JAGGAER Supplier Helpdesk at customersupport@jaggaer.com or 0800 069 8630 (0800 - 1800hrs).
Procurement Method Details
Competitive flexible procedure
Expression Of Interest Deadline
30 Jul 2025, 23:59

Covered By

GPA
CPTPP

Procedure

Features
There will be five stages for the Competitive Flexible Procedure: 1. Conditions of Participation – Bidders will be asked to complete the Procurement Specific Questionnaire, used to qualify suitable Bidders for the later stages of the procurement through assessment of basic financial, legal, and organisational standards. 2. Dialogue – Bidders who successfully pass the Conditions of Participation stage will be invited to 1-2-1 dialogue sessions with the Authority focussed on ensuring a common understanding of requirements before the ITT stage. 3. Invitation To Tender (ITT) – Following the Dialogue stage, Bidders will be invited to formally respond to both a quality questionnaire and financial pricing model, allowing the Authority to assess technical and commercial elements of bids. Bidders will be down selected at this point ahead of the next stage. 4. Negotiation – Down selected Bidders will be invited to commercial negotiation sessions with the Authority focussed on pre-selected elements of bids. 5. Best and Final Offer (BAFO) – Following the Negotiation stage, Bidders will be invited to submit a BAFO. Following this stage, the winning Bidder will be awarded. The information provided here is for transparency and based on latest available information but may be subject to changes during the procurement.

Legal basis

Id
2023/54
Scheme
UKPGA

Lot Details

No Lots Division Rationale
Lotting was tested during early market engagement and a thorough pros and cons analysis was also conducted to inform the decision to proceed with a single lot. Reasons cited from the market engagement feedback and the pros and cons analysis included the risk of integration, as well as the Authority's contract management resource capability.

Expected award period

Ends
16 Oct 2026, 23:59

Communication

Future Notice Date
25 Jun 2025, 23:59

Submission terms

Electronic Submission Policy
allowed

Languages

en

Lots and requirements

Entry 1
Id
1
Status
active
Has Renewal
Yes

Value

Amount
140,000,000
Currency
GBP
Including VAT
140,000,000

Renewal

Description
The 3-year extension will be broken down into three separate extension options of +1, +1 and +1.

Award criteria

Criteria

Criterion 1
Name
Weighted Value for Money Index
Type
quality
Description
The Quality weighting includes 10% for Social Value.

Numbers

Entry 1
Number
60
Weight
percentageExact
Criterion 2
Name
Weighted Value for Money Index
Type
cost
Description
The cost will be evaluated in combination with quality using the Weighted Value for Money Index (WVFMI). The financial pricing model submitted during the ITT stage by Bidders will inform the cost that is inputted into the WVFMI formula.

Numbers

Entry 1
Number
40
Weight
percentageExact

Contract period

Ends
12 Nov 2030, 23:59
Starts
13 Nov 2026, 00:00
Max Extent Date
12 Nov 2033, 23:59

Items and delivery

Item 1
Id
1
Related Lot
1

Additional Classifications

Entry 1
Id
75112000
Scheme
CPV
Description
Administrative services for business operations
Entry 2
Id
72000000
Scheme
CPV
Description
IT services: consulting, software development, Internet and support
Entry 3
Id
75000000
Scheme
CPV
Description
Administration, defence and social security services
Entry 4
Id
75100000
Scheme
CPV
Description
Administration services
Entry 5
Id
75110000
Scheme
CPV
Description
General public services
Entry 6
Id
75120000
Scheme
CPV
Description
Administrative services of agencies
Entry 7
Id
79000000
Scheme
CPV
Description
Business services: law, marketing, consulting, recruitment, printing and security
Entry 8
Id
79500000
Scheme
CPV
Description
Office-support services
Entry 9
Id
79560000
Scheme
CPV
Description
Filing services
Entry 10
Id
79900000
Scheme
CPV
Description
Miscellaneous business and business-related services

Published documents

Entry 1
Id
conflictOfInterest
Description
Not published
Document Type
conflictOfInterest
Entry 2
Id
future
Document Type
biddingDocuments
Access Details
The Authority will be sharing the NDA for the procurement via Jaggaer. Once the NDA is signed, the Authority will share five documents as part of the first stage of the procurement, the Conditions of Participation: 1. Appendix 1 – PSQ Instructions This sets out the instructions for the Conditions of Participation stage and provides an overview of the overall procurement timeline. 2. Appendix 2 – Supplier Briefing Document – PSQ This provides an overview of the Document Management Service and a commercial overview of the Conditions of Participation stage and is supplementary to the Instructions Document. 3. Appendix 3 - Procurement Specific Questionnaire The Procurement Specific Questionnaire (PSQ) will be used to qualify suitable Bidders for the later stages of the procurement through assessment of basic financial, legal, and organisational standards. Bidders will be required to populate and return the PSQ by the specified deadline in the Instructions Document. 4. Appendix 4 – Financial Viability Risk Assessment Tool The Financial Viability Risk Assessment Tool (FVRA) accompanies the Procurement Specific Questionnaire (PSQ) and will be used specifically for monitoring the economic and financial standing of Bidders. 5. Appendix 5 – Clarification Questions Template This template will be used for any questions that Bidders have during the Conditions of Participation stage. Documents associated specifically with each future stage of the procurement following the Conditions of Participation stage will be shared at the beginning of each stage. For example, the draft contract will be shared at the start of the Invitation To Tender (ITT) stage.
Entry 3
Id
036185-2025
Format
text/html
Notice Type
UK4
Description
Tender notice on Find a Tender
Document Type
tenderNotice
Published
30 Jun 2025, 15:33

Planning and budget

Documents

Entry 1
Id
018586-2025
Format
text/html
Notice Type
UK3
Description
Planned procurement notice on Find a Tender
Document Type
plannedProcurementNotice
Published
1 May 2025, 17:12

Buyer, suppliers and contacts

Organisation 1
Id
GB-PPON-PWGC-6513-PQLZ
Name
Home Office

Roles

buyer

Address

Region
UKI32
Country
GB
Locality
London
Postal Code
SW1P 4DF
Country Name
United Kingdom
Street Address
2 Marsham Street

Details

Classifications

Entry 1
Id
publicAuthorityCentralGovernment
Scheme
UK_CA_TYPE
Description
Public authority - central government

Identifier

Id
PWGC-6513-PQLZ
Scheme
GB-PPON

Contact

Recorded locations

  • Buyer location · London · UKI32 · SW1P 4DF · United Kingdom

Notice and amendment history

1 published notice version reviewed by ProcuraAxis.

1 VERSION
  1. ocds-h6vhtk-050bcd-2025-06-30T15:33:39+01:00Planned procurement notice on Find a Tender ·