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PROCUREMENT OPPORTUNITY

Out of Hours Telephone Service

Great Yarmouth Borough Council · Tender notice on Find a Tender

Tender information last checkedLast checked 30 Sept 2026, 01:05.

Opportunity overview

The provision of a telephone answering service which deals with emergency issues, out of normal working hours

Awarded to

Amounts belong to published awards or contracts. Where several suppliers share one value, it is labelled as shared and is not a supplier-specific allocation.

Careium Ltd

Match pending…
Shared published award value
£42k
Awarded
23 Jun 2025
Suppliers
One of 2 awarded suppliers
Award ID
1
Status
active
Location
Lancashire, UKD41, BB1 2QE, United Kingdom

Careium Ltd

Matched by number
Shared published award value
£42k
Awarded
23 Jun 2025
Suppliers
One of 2 awarded suppliers
Award ID
1
Status
active
Identifier
GB-COH 04133585
Location
Lancashire, UKD41, BB1 2QE, United Kingdom

Classification

  • CPV64214200 — Telephone switchboard services
  • CPV64220000 — Telecommunication services except telephone and data transmission services
  • CPV79511000 — Telephone operator services

Lots

  • Lot LOT-0001AED 50k · Source currency differs from tender

Documents and notices

Published notice details

Additional information from the published procurement release. Fields appear only when supplied by the source; check the original notice and tender documents before acting.

Scope, procedure and submissions

Id
2598-RFQ-O
Status
complete
Above Threshold
No
Procurement Method
open
Main Procurement Category
services
Procurement Method Details
Below threshold - open competition

Legal basis

Id
2023/54
Scheme
UKPGA

Tender Period

Ends
3 Jun 2025, 17:00

Enquiry period

Ends
27 May 2025, 17:00

Submission terms

Electronic Submission Policy
allowed

Other Requirements

Reserved Participation

smeVcse

Reserved Participation Location

Description
Norfolk

Gazetteer

Scheme
GB-ONS

Identifiers

E10000020

Lots and requirements

Entry 1
Id
LOT-0001
Status
complete

Value

Amount
50,000
Currency
AED
Including VAT
60,000

Suitability

Sme
Yes

Award criteria

Description
An out of hours telephone service operator for Great Yarmouth Borough Council's local residents

Contract period

Ends
8 Jul 2028, 00:59
Starts
9 Jul 2025, 01:00

Items and delivery

Item 1
Id
LOT-0001
Related Lot
LOT-0001

Additional Classifications

Entry 1
Id
64214200
Scheme
CPV
Description
Telephone switchboard services
Entry 2
Id
64220000
Scheme
CPV
Description
Telecommunication services except telephone and data transmission services
Entry 3
Id
79511000
Scheme
CPV
Description
Telephone operator services

Published documents

Entry 1
Id
018464-2025
Format
text/html
Notice Type
UK4
Description
Tender notice on Find a Tender
Document Type
tenderNotice
Published
1 May 2025, 14:37

Buyer, suppliers and contacts

Organisation 1
Id
GB-PPON-PXDC-1245-VQNQ
Name
Great Yarmouth Borough Council

Roles

buyer

Address

Region
UKH15
Country
GB
Locality
Great Yarmouth
Postal Code
NR30 2QF
Country Name
United Kingdom
Street Address
Town Hall

Details

Classifications

Entry 1
Id
publicAuthoritySubCentralGovernment
Scheme
UK_CA_TYPE
Description
Public authority - sub-central government

Identifier

Id
PXDC-1245-VQNQ
Scheme
GB-PPON

Contact

Organisation 2
Id
GB-PPON-PLPP-1174-BHLX
Name
East Suffolk Council
Role Details
Procuring on behalf of GYBC

Roles

procuringEntity

Address

Region
UKH14
Country
GB
Locality
Woodbridge
Postal Code
IP12 1RT
Country Name
United Kingdom
Street Address
East Suffolk House, Station Road, Melton

Details

Identifier

Id
PLPP-1174-BHLX
Scheme
GB-PPON

Contact

Name
Danielle Jubb
Organisation 3
Id
GB-FTS-152740
Name
Careium Ltd

Roles

supplier
tenderer

Address

Region
UKD41
Country
GB
Locality
Lancashire
Postal Code
BB1 2QE
Country Name
United Kingdom
Street Address
Aspinall House, Walker Office Park

Details

Vcse
No
Scale
large

Contact

Telephone
03003336511
Organisation 4
Id
GB-COH-04133585
Name
Careium Ltd

Roles

supplier

Address

Region
UKD41
Country
GB
Locality
Lancashire
Postal Code
BB1 2QE
Country Name
United Kingdom
Street Address
Aspinall House, Walker Office Park

Details

Vcse
No
Scale
sme

Identifier

Id
04133585
Scheme
GB-COH

Contact

Award information

Award 1
Id
1
Date
23 Jun 2025, 01:00
Title
Out of Hours Telephone Service
Status
active
Has Renewal
Yes
Above Threshold
No
Main Procurement Category
services

Items

Item 1
Id
LOT-0001
Related Lot
LOT-0001

Additional Classifications

Entry 1
Id
64214200
Scheme
CPV
Description
Telephone switchboard services
Entry 2
Id
64220000
Scheme
CPV
Description
Telecommunication services except telephone and data transmission services
Entry 3
Id
79511000
Scheme
CPV
Description
Telephone operator services

Value

Amount
42,000
Currency
GBP
Including VAT
50,000

Renewal

Description
1+1+1

Documents

Entry 1
Id
035663-2025
Format
text/html
Notice Type
UK6
Description
Contract award notice on Find a Tender
Document Type
awardNotice
Published
27 Jun 2025, 10:51

Suppliers

Supplier 1
Id
GB-FTS-152740
Name
Careium Ltd
Supplier 2
Id
GB-COH-04133585
Name
Careium Ltd

Milestones

Entry 1
Id
1
Type
futureSignatureDate
Status
scheduled
Due
5 Jul 2025, 00:59

Related lots

LOT-0001

Contract period

Ends
9 Jul 2026, 00:59
Starts
9 Jul 2025, 01:00
Max Extent Date
9 Jul 2028, 00:59

Contracts and changes

Entry 1
Id
1
Title
Out of Hours Telephone Service
Status
active
Award ID
1
Date Signed
9 Jul 2025, 00:00
Has Renewal
Yes
Above Threshold
No

Value

Amount
42,000
Currency
GBP
Including VAT
50,000

Period

Ends
8 Jul 2026, 23:59
Starts
9 Jul 2025, 00:00
Max Extent Date
9 Jul 2028, 23:59

Renewal

Description
1+1+1

Documents

Entry 1
Id
057271-2025
Format
text/html
Notice Type
UK7
Description
Contract details notice on Find a Tender
Document Type
contractNotice
Published
17 Sept 2025, 12:00

Recorded locations

  • Buyer location · Great Yarmouth · UKH15 · NR30 2QF · United Kingdom

Notice and amendment history

1 published notice version reviewed by ProcuraAxis.

1 VERSION
  1. ocds-h6vhtk-050b78-2025-09-17T12:00:52+01:00Tender notice on Find a Tender ·