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PROCUREMENT OPPORTUNITY

Hybrid, Bulk and Digital Mail Services

West Lothian Council · compiled

Tender information last checkedLast checked 30 Sept 2026, 00:49.

Opportunity overview

Provision of a hybrid bulk and digital mail service. Hybrid mail allows users to develop mail items at the desktop for production off site by the supplier. A bulk mail service is fulfilled by the secure transfer of data files for production off site by the supplier. A digital mail service provides alternative options to the physical print of mail items including SMS and E-mail communications.

Awarded to

Amounts belong to published awards or contracts. Where several suppliers share one value, it is labelled as shared and is not a supplier-specific allocation.

Critiqom

Match pending…
Contract value
£800k
Awarded
Not supplied
Contract signed
28 Apr 2025
Award ID
017753-2025-CC14050-1
Status
active
Location
Bellshill, UKM84, ML4 3NJ, United Kingdom

Classification

  • CPV72412000 — Electronic mail service provider
  • CPV79570000 — Mailing-list compilation and mailing services
  • CPV79571000 — Mailing services

Lots

  • Hybrid and Bulk Mail Services is available across the council and current service users include Revenues, Housing, Anti-Poverty Service and Planning. In the period July 2023 to June 2024 a total of 193,364 items of bulk mail were issued and 143,659 items of hybrid mail were issued. There was a requirement for the ongoing use of hybrid and bulk mail as well as digital mail options. Hybrid mail allows users to develop mail items at the desktop for production off site by the supplier. A bulk mail service is fulfilled by the secure transfer of data files for production off site by the supplier. A digital mail service provides alternative options to the physical print of mail items, including SMS and E-mail communications. The use of hybrid, bulk and digital mail services will facilitate further transformational change and reduce the costs of print, production and mailing when compared to traditional methods. Additional information: This is a call-off from the Scottish Governments Postal Services Framework SP-19-035; Lot 2 - Hybrid, scheduled, bulk and digital mail.Value not stated

Published notice details

Additional information from the published procurement release. Fields appear only when supplied by the source; check the original notice and tender documents before acting.

Scope, procedure and submissions

Id
CC14050
Status
complete
Procurement Method
limited
Main Procurement Category
services
Procurement Method Details
Award procedure without prior publication of a call for competition
Why this procedure was chosen
This is a call-off from the Scottish Governments Postal Services Framework SP-19-035; Lot 2 - Hybrid, scheduled, bulk and digital mail.

Covered By

GPA

Legal basis

Id
32014L0024
Scheme
CELEX

Classification

Id
79571000
Scheme
CPV
Description
Mailing services

Procedure reasons

Entry 1
Id
D_PROC_OPEN
Scheme
TED_PT_AWARD_CONTRACT_WITHOUT_CALL
Description
No tenders or no suitable tenders/requests to participate in response to open procedure

Lots and requirements

Entry 1
Id
1
Status
cancelled
Has Options
No
Description
Hybrid and Bulk Mail Services is available across the council and current service users include Revenues, Housing, Anti-Poverty Service and Planning. In the period July 2023 to June 2024 a total of 193,364 items of bulk mail were issued and 143,659 items of hybrid mail were issued. There was a requirement for the ongoing use of hybrid and bulk mail as well as digital mail options. Hybrid mail allows users to develop mail items at the desktop for production off site by the supplier. A bulk mail service is fulfilled by the secure transfer of data files for production off site by the supplier. A digital mail service provides alternative options to the physical print of mail items, including SMS and E-mail communications. The use of hybrid, bulk and digital mail services will facilitate further transformational change and reduce the costs of print, production and mailing when compared to traditional methods. Additional information: This is a call-off from the Scottish Governments Postal Services Framework SP-19-035; Lot 2 - Hybrid, scheduled, bulk and digital mail.

Award criteria

Criteria

Criterion 1
Name
Quality
Type
quality
Description
70
Criterion 2
Type
price
Description
30

Items and delivery

Item 1
Id
1
Related Lot
1

Delivery locations

Entry 1
Region
UKM78

Additional Classifications

Entry 1
Id
79570000
Scheme
CPV
Description
Mailing-list compilation and mailing services
Entry 2
Id
79571000
Scheme
CPV
Description
Mailing services
Entry 3
Id
72412000
Scheme
CPV
Description
Electronic mail service provider

Buyer, suppliers and contacts

Organisation 1
Id
GB-FTS-1335
Name
West Lothian Council

Roles

buyer

Address

Region
UKM78
Locality
Livingston
Postal Code
EH54 6FF
Country Name
United Kingdom
Street Address
West Lothian Civic Centre, Howden South Road

Details

Classifications

Entry 1
Id
REGIONAL_AUTHORITY
Scheme
TED_CA_TYPE
Description
Regional or local authority
Entry 2
Id
01
Scheme
COFOG
Description
General public services

Identifier

Legal Name
West Lothian Council

Contact

Name
Lisa Mallaghan
Organisation 2
Id
GB-FTS-145576
Name
Critiqom

Roles

supplier

Address

Region
UKM84
Locality
Bellshill
Postal Code
ML4 3NJ
Country Name
United Kingdom
Street Address
Document House , Phoenix Cresent

Details

Scale
sme

Identifier

Legal Name
Critiqom
Organisation 3
Id
GB-FTS-1336
Name
Livingston Sherriff Court

Roles

reviewBody

Address

Locality
Livingston
Postal Code
EH54 6FF
Country Name
United Kingdom
Street Address
West Lothian Civic Centre, Howden South Road

Identifier

Legal Name
Livingston Sherriff Court

Award information

Award 1
Id
017753-2025-CC14050-1
Status
active

Suppliers

Supplier 1
Id
GB-FTS-145576
Name
Critiqom

Related lots

1

Contracts and changes

Entry 1
Id
017753-2025-CC14050-1
Status
active
Award ID
017753-2025-CC14050-1
Date Signed
29 Apr 2025, 00:00

Value

Amount
800,000
Currency
GBP

Recorded locations

  • Buyer location · Livingston · UKM78 · EH54 6FF · United Kingdom
  • Delivery location · UKM78

Notice and amendment history

1 published notice version reviewed by ProcuraAxis.

1 VERSION
  1. ocds-h6vhtk-05098f-2025-04-29T16:58:26+01:00compiled ·