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PROCUREMENT OPPORTUNITY

Customer Experience Mapping

Local Government and Social Care Ombudsman · Contract award notice on Find a Tender

Tender information last checkedLast checked 30 Sept 2026, 00:31.

Opportunity overview

Our customer's experience very much depends on the type of complaint they are making, how we communicate, the length of time it takes and the outcome of a case. We are looking for a comprehensive understanding of those customer journeys. We have limited resources and expertise to map the customer journey from first contact to decision. Therefore, we require an external research/consultancy company to help us deliver this work.

Awarded to

Amounts belong to published awards or contracts. Where several suppliers share one value, it is labelled as shared and is not a supplier-specific allocation.

Trig Point Consulting

Matched by number
Published award value
£20k
Awarded
25 Mar 2025
Award ID
1
Status
active
Identifier
GB-COH 07409635
Location
Worthing, UKJ27, BN11 1LY, United Kingdom

Classification

No classification was supplied.

Lots

  • Lot 1Value not stated

Documents and notices

Published notice details

Additional information from the published procurement release. Fields appear only when supplied by the source; check the original notice and tender documents before acting.

Scope, procedure and submissions

Id
2015-01
Status
complete
Procurement Method
limited
Procurement Method Details
Below threshold - limited competition

Legal basis

Id
2023/54
Scheme
UKPGA

Lots and requirements

Entry 1
Id
1
Status
complete

Buyer, suppliers and contacts

Organisation 1
Id
GB-PPON-PDRP-7293-DGWX
Name
Local Government and Social Care Ombudsman

Roles

buyer

Address

Region
UKG33
Country
GB
Locality
Coventry
Postal Code
CV1 2WT
Country Name
United Kingdom
Street Address
Cheylemore House, 5 Quinton Road

Details

Classifications

Entry 1
Id
publicAuthorityCentralGovernment
Scheme
UK_CA_TYPE
Description
Public authority - central government

Identifier

Id
PDRP-7293-DGWX
Scheme
GB-PPON

Contact

Organisation 2
Id
GB-COH-07409635
Name
Trig Point Consulting

Roles

supplier

Address

Region
UKJ27
Country
GB
Locality
Worthing
Postal Code
BN11 1LY
Country Name
United Kingdom
Street Address
C/O Galloways Accounting The Mill Building

Details

Vcse
No
Scale
sme

Identifier

Id
07409635
Scheme
GB-COH

Contact

Additional Identifiers

Entry 1
Id
PJQZ-2585-BRGZ
Scheme
GB-PPON

Award information

Award 1
Id
1
Date
25 Mar 2025, 00:00
Title
Customer Journey Mapping
Status
active
Above Threshold
No
Main Procurement Category
services

Items

Item 1
Id
1
Related Lot
1

Delivery locations

Entry 1
Region
UKC
Country
GB
Country Name
United Kingdom
Entry 2
Region
UKD
Country
GB
Country Name
United Kingdom
Entry 3
Region
UKE
Country
GB
Country Name
United Kingdom
Entry 4
Region
UKF
Country
GB
Country Name
United Kingdom
Entry 5
Region
UKG
Country
GB
Country Name
United Kingdom
Entry 6
Region
UKH
Country
GB
Country Name
United Kingdom
Entry 7
Region
UKI
Country
GB
Country Name
United Kingdom
Entry 8
Region
UKJ
Country
GB
Country Name
United Kingdom
Entry 9
Region
UKK
Country
GB
Country Name
United Kingdom

Additional Classifications

Entry 1
Id
79342300
Scheme
CPV
Description
Customer services

Value

Amount
20,000
Currency
GBP
Including VAT
24,000

Documents

Entry 1
Id
017485-2025
Format
text/html
Notice Type
UK6
Description
Contract award notice on Find a Tender
Document Type
awardNotice
Published
29 Apr 2025, 09:36

Suppliers

Supplier 1
Id
GB-COH-07409635
Name
Trig Point Consulting

Milestones

Entry 1
Id
1
Type
futureSignatureDate
Status
scheduled
Due
7 May 2025, 23:59

Related lots

1

Contract period

Ends
31 Jul 2025, 23:59
Starts
8 May 2025, 00:00

Recorded locations

  • Buyer location · Coventry · UKG33 · CV1 2WT · United Kingdom

Notice and amendment history

1 published notice version reviewed by ProcuraAxis.

1 VERSION
  1. ocds-h6vhtk-0508ce-2025-04-29T09:36:54+01:00Contract award notice on Find a Tender ·