Establishment and Management of Water Industry Consumer Panels in England and Wales

Opportunity overview

CCW intends to appoint a Supplier to establish, manage and operate 16 independent water industry consumer panels across England and Wales; one panel for each water company in accordance with the Water (Special Measures) Act 2025 . These panels will consist of domestic water and wastewater consumers. They will be used to provide regular feedback on the performance of water companies and other issues of concern to water consumers such as value for money, billing, environmental concerns and support for vulnerable consumers. The panels will engender an understanding of consumer's views on issues of concern to domestic water consumers and identify service improvements consumers want from water companies.

Awarded to

Amounts belong to published awards or contracts. Where several suppliers share one value, it is labelled as shared and is not a supplier-specific allocation.

TAYLOR MCKENZIE RESEARCH & MARKETING LTD.

Matched by number

Published award value: £799.1k
Awarded: 31 Aug 2025
Award ID: 1
Status: active
Identifier: GB-COH SC210656
Location: Glasgow, UKM82, G1 2QH, United Kingdom

Classification

CPV73110000 — Research services

Lots

Lot 1£7.9m

Documents and notices

Contract details notice on Find a TenderOpen source ↗
Contract award notice on Find a TenderOpen source ↗
Tender notice on Find a TenderOpen source ↗
Planned procurement notice on Find a TenderOpen source ↗
Planned procurement notice on Find a TenderOpen source ↗
Planned procurement notice on Find a TenderOpen source ↗
Planned procurement notice on Find a TenderOpen source ↗
contractSignedOpen source ↗

Published notice details

Additional information from the published procurement release. Fields appear only when supplied by the source; check the original notice and tender documents before acting.

Scope, procedure and submissions

Id: 25-009
Status: complete
Published risks: Pleasee see PSQ
Above Threshold: Yes
Procurement Method: open
Main Procurement Category: services
How to submit: https://public.bravosolution.co.uk/esop/guest/login.do ↗
Procurement Method Details: Competitive flexible procedure

Procedure

Features: Stage One - Procurement Specific Questionnaire published (10 days) Stage Two - Invitation to Tender published (15 days) Stage Three - Presentations Commence with top scorers of I.T.T (1 full day) Stage Four - Negotiations Commence with top scorers of stage three (2 days)
Is Accelerated: Yes
Accelerated Rationale: Qualifying planned procurement notice

Amendments

Entry 1

Id: 016757-2025
Description: Abbreviation WSMA 2025 expanded to Water (Special Measures) Act 2025

Entry 2

Id: 016758-2025
Description: Paragraph spacing improved for easier reading.

Entry 3

Id: 016814-2025
Description: Contract sum (inclusive of VAT) amended

Legal basis

Id: 2023/54
Uri: https://www.legislation.gov.uk/ukpga/2023/54/contents ↗
Scheme: UKPGA

Expected award period

Ends: 14 Aug 2025, 23:59

Tender Period

Ends: 16 Jun 2025, 17:00

Communication

Future Notice Date: 5 Jun 2025, 23:59

Contract terms

Financial Terms: Invoices to be submmitted electonically with a valid purcjase order number only.

Enquiry period

Ends: 11 Jun 2025, 17:00

Submission terms

Electronic Submission Policy: allowed

Languages

Lots and requirements

Entry 1

Id: 1
Status: complete

Value

Amount: 7,903,000
Currency: GBP
Including VAT: 9,878,750

Suitability

Sme: Yes
Vcse: Yes

Award criteria

Criteria

Criterion 1

Name: Experiences of establishing a consumer research panel
Type: quality
Description: 1. Please detail your experiences of establishing a consumer research panel with demographics, analysis and reporting segmented into multiple geographic areas (Provide at least 2 example projects within the last 3 years min).

Numbers

Entry 1

Number: 33.34
Weight: percentageExact

Criterion 2

Name: Staff Experience
Type: quality
Description: 2. Do you have employees on this project with experience of several research and engagement projects in water utilities over the last three years.

Numbers

Entry 1

Number: 33.33
Weight: percentageExact

Criterion 3

Name: Experience of managing live public dialogu
Type: quality
Description: 3. Experience of managing live public dialogue on complex issues, balancing the perspectives of different stakeholders.

Numbers

Entry 1

Number: 33.33
Weight: percentageExact

Contract period

Ends: 30 Sept 2029, 23:59
Starts: 1 Oct 2025, 00:00

Selection criteria

Criteria

Criterion 1

Type: economic
Description: Please see PSQ

Criterion 2

Type: technical
Description: Please see PSQ

Items and delivery

Item 1

Id: 1
Related Lot: 1

Delivery locations

Entry 1

Region: UKC
Country: GB
Country Name: United Kingdom

Entry 2

Region: UKD
Country: GB
Country Name: United Kingdom

Entry 3

Region: UKE
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Country Name: United Kingdom

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Region: UKF
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Region: UKI
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Region: UKJ
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Region: UKK
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Region: UKL
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Entry 30

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Region: UKC
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Region: UKD
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Region: UKC
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Region: UKD
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Region: UKJ
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Entry 47

Region: UKK
Country: GB
Country Name: United Kingdom

Entry 48

Region: UKL
Country: GB
Country Name: United Kingdom

Additional Classifications

Entry 1

Id: 73110000
Scheme: CPV
Description: Research services

Published documents

Entry 1

Id: conflictOfInterest
Description: Not published
Document Type: conflictOfInterest

Entry 2

Id: future
Document Type: biddingDocuments
Access Details: These will be published in future rounds of the procuremnet via the Bravo portal.

Entry 3

Id: 029925-2025
Url: https://www.find-tender.service.gov.uk/Notice/029925-2025 ↗
Format: text/html
Notice Type: UK4
Description: Tender notice on Find a Tender
Document Type: tenderNotice
Published: 4 Jun 2025, 14:46

Planning and budget

Documents

Entry 1

Id: 016754-2025
Url: https://www.find-tender.service.gov.uk/Notice/016754-2025 ↗
Format: text/html
Notice Type: UK3
Description: Planned procurement notice on Find a Tender
Document Type: plannedProcurementNotice
Published: 24 Apr 2025, 12:25

Entry 2

Id: 016757-2025
Url: https://www.find-tender.service.gov.uk/Notice/016757-2025 ↗
Format: text/html
Notice Type: UK3
Description: Planned procurement notice on Find a Tender
Document Type: plannedProcurementNotice
Published: 24 Apr 2025, 12:31

Entry 3

Id: 016758-2025
Url: https://www.find-tender.service.gov.uk/Notice/016758-2025 ↗
Format: text/html
Notice Type: UK3
Description: Planned procurement notice on Find a Tender
Document Type: plannedProcurementNotice
Published: 24 Apr 2025, 12:35

Entry 4

Id: 016814-2025
Url: https://www.find-tender.service.gov.uk/Notice/016814-2025 ↗
Format: text/html
Notice Type: UK3
Description: Planned procurement notice on Find a Tender
Document Type: plannedProcurementNotice
Published: 24 Apr 2025, 14:52

Buyer, suppliers and contacts

Organisation 1

Id: GB-PPON-PCLM-3677-JYML
Name: Consumer Council for Water

Roles

buyer

Address

Region: UKG31
Country: GB
Locality: Birmingham
Postal Code: B2 4BH
Country Name: United Kingdom
Street Address: 23 Stephenson Street

Details

Url: https://www.ccw.org.uk/ ↗

Classifications

Entry 1

Id: publicAuthorityCentralGovernment
Scheme: UK_CA_TYPE
Description: Public authority - central government

Identifier

Id: PCLM-3677-JYML
Scheme: GB-PPON

Contact

Name: Chris
Email: procurement@ccwater.org.uk

Organisation 2

Id: GB-COH-SC210656
Name: TAYLOR MCKENZIE RESEARCH & MARKETING LTD.

Roles

supplier

Address

Region: UKM82
Country: GB
Locality: Glasgow
Postal Code: G1 2QH
Country Name: United Kingdom
Street Address: 1st Floor 82 West Nile Street

Details

Url: http://www.taylormckenzie.co.uk ↗
Vcse: No
Scale: sme
Sheltered Workshop: No
Public Service Mission Organization: No

Identifier

Id: SC210656
Scheme: GB-COH

Contact

Email: tender@taylormckenzie.co.uk

Additional Identifiers

Entry 1

Id: PXVG-6713-YPLT
Scheme: GB-PPON

Award information

Award 1

Id: 1
Date: 1 Sept 2025, 00:00
Title: ESTABLISHMENT MANAGEMENT AND OPERATION OF WATER INDUSTRY CONSUMER PANELS
Status: active
Above Threshold: Yes
Main Procurement Category: services
Assessment Summaries Date Sent: 18 Sept 2025, 00:00

Items

Item 1

Id: 1
Related Lot: 1

Delivery locations

Entry 1

Region: UKC
Country: GB
Country Name: United Kingdom

Entry 2

Region: UKD
Country: GB
Country Name: United Kingdom

Entry 3

Region: UKE
Country: GB
Country Name: United Kingdom

Entry 4

Region: UKF
Country: GB
Country Name: United Kingdom

Entry 5

Region: UKG
Country: GB
Country Name: United Kingdom

Entry 6

Region: UKH
Country: GB
Country Name: United Kingdom

Entry 7

Region: UKI
Country: GB
Country Name: United Kingdom

Entry 8

Region: UKJ
Country: GB
Country Name: United Kingdom

Entry 9

Region: UKK
Country: GB
Country Name: United Kingdom

Entry 10

Region: UKL
Country: GB
Country Name: United Kingdom

Entry 11

Region: UKC
Country: GB
Country Name: United Kingdom

Entry 12

Region: UKD
Country: GB
Country Name: United Kingdom

Entry 13

Region: UKE
Country: GB
Country Name: United Kingdom

Entry 14

Region: UKF
Country: GB
Country Name: United Kingdom

Entry 15

Region: UKG
Country: GB
Country Name: United Kingdom

Entry 16

Region: UKH
Country: GB
Country Name: United Kingdom

Entry 17

Region: UKI
Country: GB
Country Name: United Kingdom

Entry 18

Region: UKJ
Country: GB
Country Name: United Kingdom

Entry 19

Region: UKK
Country: GB
Country Name: United Kingdom

Entry 20

Region: UKL
Country: GB
Country Name: United Kingdom

Additional Classifications

Entry 1

Id: 73110000
Scheme: CPV
Description: Research services

Value

Amount: 799,132
Currency: GBP
Including VAT: 998,956

Documents

Entry 1

Id: 057800-2025
Url: https://www.find-tender.service.gov.uk/Notice/057800-2025 ↗
Format: text/html
Notice Type: UK6
Description: Contract award notice on Find a Tender
Document Type: awardNotice
Published: 18 Sept 2025, 15:27

Suppliers

Supplier 1

Id: GB-COH-SC210656
Name: TAYLOR MCKENZIE RESEARCH & MARKETING LTD.

Milestones

Entry 1

Id: 1
Type: futureSignatureDate
Status: scheduled
Due: 1 Oct 2025, 23:59

Related lots

Contract period

Ends: 30 Sept 2029, 23:59
Starts: 1 Oct 2025, 00:00

Standstill Period

Ends: 29 Sept 2025, 23:59

Contracts and changes

Entry 1

Id: 1
Title: Establishment Management and Operation of Water Industry Consumer Panels
Status: active
Award ID: 1
Date Signed: 1 Oct 2025, 00:00
Above Threshold: Yes

Value

Amount: 799,132
Currency: GBP
Including VAT: 998,956

Period

Ends: 30 Sept 2029, 23:59
Starts: 1 Oct 2025, 00:00

Documents

Entry 1

Id: A-7576
Url: https://www.find-tender.service.gov.uk/Notice/Attachment/A-7576 ↗
Format: application/pdf
Document Type: contractSigned

Entry 2

Id: 072154-2025
Url: https://www.find-tender.service.gov.uk/Notice/072154-2025 ↗
Format: text/html
Notice Type: UK7
Description: Contract details notice on Find a Tender
Document Type: contractNotice
Published: 7 Nov 2025, 15:52

Agreed Metrics

Entry 1

Id: 1
Title: Sample Recruited
Description: The number of people on each panel at panel launch

Observations

Entry 1

Id: frequency

Period

Duration In Months: 3

Entry 2

Id: 2
Title: Broadly representative sample for England and Wales
Description: Balanced and proportionate number of demographics and incomes across England and Wales

Observations

Entry 1

Id: frequency

Period

Duration In Months: 3

Entry 3

Id: 3
Title: Social Value - Inclusive recruitment and representation of panel members & diversity of panel.
Description: Percentage of panel participants from typically hard to reach, under-represented or vulnerable groups (e.g., low-income households, ethnic minorities, rural communities, individuals with limiting health conditions, or in transitional circumstances which make them more sensitive to service disruption) across each panel area.

Observations

Entry 1

Id: frequency

Period

Duration In Months: 3

Entry 4

Id: 4
Title: Participation rate - numbers
Description: The number who take part in activities per panel

Observations

Entry 1

Id: frequency

Period

Duration In Months: 3

Entry 5

Id: 5
Title: Participation rate - diversity
Description: he number in typically hard to reach/under-represented groups who take part in activities per panel

Observations

Entry 1

Id: frequency

Period

Duration In Months: 3

Entry 6

Id: 6
Title: Accountability experience
Description: The % who feel accountability experience is worthwhile

Observations

Entry 1

Id: frequency

Period

Duration In Months: 3

Recorded locations

Buyer location · Birmingham · UKG31 · B2 4BH · United Kingdom
Delivery location · UKC · United Kingdom
Delivery location · UKD · United Kingdom
Delivery location · UKE · United Kingdom
Delivery location · UKF · United Kingdom
Delivery location · UKG · United Kingdom
Delivery location · UKH · United Kingdom
Delivery location · UKI · United Kingdom
Delivery location · UKJ · United Kingdom
Delivery location · UKK · United Kingdom
Delivery location · UKL · United Kingdom

Notice and amendment history

1 published notice version reviewed by ProcuraAxis.

1 VERSION

ocds-h6vhtk-0506ed-2025-11-07T15:52:50ZPlanned procurement notice on Find a Tender · 7 Nov 2025, 15:52