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PROCUREMENT OPPORTUNITY

EAST0779 - Provision of Warden Alarm Response Services

Eastlight Community Homes · Contract award notice on Find a Tender

Tender information last checkedLast checked 5 Oct 2026, 01:22.

Opportunity overview

Eastlight is seeking to appoint a suitably qualified and experienced service provider to deliver a comprehensive 24‑hour Support Alarm Call Handling Service. The successful partner will be responsible for delivering a responsive, reliable, and customer‑focused call monitoring and escalation service to support Eastlight residents who use our alarm, telecare, or emergency call devices. The contract will run for an initial period of three (3) years, commencing on or around 1 July 2025. Eastlight reserves the right to extend the contract by up to two (2) additional periods of twelve (12) months each, subject to mutual agreement and satisfactory performance.

Awarded to

Amounts belong to published awards or contracts. Where several suppliers share one value, it is labelled as shared and is not a supplier-specific allocation.

Careium UK Limited

Matched by exact name
Published award value
£82.9k
Awarded
30 Jan 2026
Award ID
1
Status
pending
Identifier
GB-PPON PLPB-9615-NDDR
Location
Blackburn, Lancashire, UKD41, BB1 2QE, United Kingdom

Classification

No classification was supplied.

Lots

  • Lot 1Value not stated

Documents and notices

Published notice details

Additional information from the published procurement release. Fields appear only when supplied by the source; check the original notice and tender documents before acting.

Scope, procedure and submissions

Id
EAST0779
Status
complete
Procurement Method
open
Procurement Method Details
Open procedure

Legal basis

Id
2023/54
Scheme
UKPGA

Lots and requirements

Entry 1
Id
1
Status
complete

Buyer, suppliers and contacts

Organisation 1
Name
Eastlight Community Homes
Id
GB-PPON-PDRZ-7469-PLCL

Identifier

Scheme
GB-PPON
Id
PDRZ-7469-PLCL

Address

Street Address
Eastlight House, Charter Way
Locality
Braintree
Postal Code
CM77 8FG
Country
GB
Country Name
United Kingdom
Region
UKH34

Contact

Roles

buyer

Details

Classifications

Entry 1
Scheme
UK_CA_TYPE
Id
publicAuthoritySubCentralGovernment
Description
Public authority - sub-central government
Organisation 2
Name
Careium UK Limited
Id
GB-PPON-PLPB-9615-NDDR

Identifier

Scheme
GB-PPON
Id
PLPB-9615-NDDR

Address

Street Address
Aspinall House, Walker Office Park
Locality
Blackburn, Lancashire
Postal Code
BB1 2QE
Country
GB
Country Name
United Kingdom
Region
UKD41

Contact

Roles

supplier
tenderer

Details

Scale
large
Vcse
No
Public Service Mission Organization
No
Sheltered Workshop
No

Award information

Award 1
Id
1
Title
EAST0779 - Provision of Warden Alarm Response Services
Status
pending
Date
30 Jan 2026, 00:00
Main Procurement Category
services
Above Threshold
Yes
Has Renewal
Yes
Assessment Summaries Date Sent
30 Jan 2026, 00:00

Items

Item 1
Id
1
Related Lot
1

Additional Classifications

Entry 1
Scheme
CPV
Id
79512000
Description
Call centre

Value

Including VAT
99,424
Amount
82,854
Currency
GBP

Suppliers

Supplier 1
Id
GB-PPON-PLPB-9615-NDDR
Name
Careium UK Limited

Standstill Period

Ends
11 Feb 2026, 23:59

Contract period

Starts
2 Mar 2026, 00:00
Ends
28 Feb 2029, 23:59
Max Extent Date
28 Feb 2031, 23:59

Renewal

Description
he contract will run for an initial period of three (3) years, commencing on or around 1 July 2025. Eastlight reserves the right to extend the contract by up to two (2) additional periods of twelve (12) months each, subject to mutual agreement and satisfactory performance.

Related lots

1

Documents

Entry 1
Id
009080-2026
Document Type
awardNotice
Notice Type
UK6
Description
Contract award notice on Find a Tender
Published
2 Feb 2026, 15:33
Format
text/html

Milestones

Entry 1
Id
1
Type
futureSignatureDate
Due
15 Feb 2026, 23:59
Status
scheduled

Recorded locations

  • Buyer location · Braintree · UKH34 · CM77 8FG · United Kingdom

Notice and amendment history

1 published notice version reviewed by ProcuraAxis.

1 VERSION
  1. 009080-2026Contract award notice on Find a Tender ·