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Telephony and Contact Centre Solutions - Call Masking Solutions

Manchester City Council · Preliminary market engagement notice on Find a Tender

Tender information last checkedLast checked 30 Sept 2026, 00:18.

Opportunity overview

The Council is using the e-business portal known as the Chest. Participants of the preliminary market engagement exercise will need to register their details at the following link www.the-chest.org.uk . Once registered, participants will be emailed a log-in and password which will allow them to gain access to the documentation relating to this exercise. Manchester City Council is conducting a preliminary market engagement exercise to assess the capability of the Call Masking solutions marketplace. The exercise will assist the Council gather insights in advance of a potential future procurement. Please note this is not a call for competition and Manchester City Council reserves the right not to proceed to procurement. We would like to invite you to attend a session in May where you can demonstrate your Call Masking solution. Please let us know of your intention to be included in the demonstrations by completing and submitting the 'Preliminary Market Engagement Questionnaire - Call Masking Solutions' doc via the E-Procurement platform, CHEST.

Classification

  • CPV48000000 — Software package and information systems

Lots

  • Lot 1Value not stated

Documents and notices

Published notice details

Additional information from the published procurement release. Fields appear only when supplied by the source; check the original notice and tender documents before acting.

Scope, procedure and submissions

Id
ocds-h6vhtk-050603
Status
planning
Main Procurement Category
goods

Legal basis

Id
2023/54
Scheme
UKPGA

Lots and requirements

Entry 1
Id
1
Status
planning

Contract period

Ends
28 Feb 2026, 23:59
Starts
1 Nov 2025, 00:00

Items and delivery

Item 1
Id
1
Related Lot
1

Delivery locations

Entry 1
Region
UKD33
Country
GB
Country Name
United Kingdom

Additional Classifications

Entry 1
Id
48000000
Scheme
CPV
Description
Software package and information systems

Planning and budget

Documents

Entry 1
Id
016392-2025
Format
text/html
Notice Type
UK2
Description
Preliminary market engagement notice on Find a Tender
Document Type
marketEngagementNotice
Published
23 Apr 2025, 09:42

Milestones

Entry 1
Id
engagement
Type
engagement
Status
scheduled
Due
9 May 2025, 23:59
Description
The Council is using the e-business portal known as the Chest. Participants will need to register their details at the following link www.the-chest.org.uk . Once registered, participants will be emailed a log-in and password which will allow them to gain access to the documentation relating to this market engagement exercise. Participants will need to electronically submit their completed Preliminary Market Engagement Questionnaire via the on-line portal by 11am on 09th May 2025 as referred to in the Preliminary Market Engagement documentation. Manchester City Council is conducting a preliminary market engagement exercise to assess the capability of the Call Masking solutions marketplace. The exercise will assist the Council gather insights in advance of a potential future procurement. Please note this is not a call for competition and Manchester City Council reserves the right not to proceed to procurement. We would like to invite you to attend a session in May where you can demonstrate your Call Masking solution. Please let us know of your intention to be included in the demonstrations by completing and submitting the 'Preliminary Market Engagement Questionnaire - Call Masking Solutions' doc via the E-Procurement platform - https://procontract.due-north.com/Advert?advertId=72e64cb7-7d1f-f011-8136-005056b64545&fromProjectDashboard=True The demonstrations will take place from 12th to 30th May 2025.

Buyer, suppliers and contacts

Organisation 1
Id
GB-PPON-PLNV-8798-LDMP
Name
Manchester City Council

Roles

buyer

Address

Region
UKD33
Country
GB
Locality
Manchester
Postal Code
M60 2LA
Country Name
United Kingdom
Street Address
Town Hall Extension

Details

Classifications

Entry 1
Id
publicAuthoritySubCentralGovernment
Scheme
UK_CA_TYPE
Description
Public authority - sub-central government

Identifier

Id
PLNV-8798-LDMP
Scheme
GB-PPON

Contact

Recorded locations

  • Buyer location · Manchester · UKD33 · M60 2LA · United Kingdom
  • Delivery location · UKD33 · United Kingdom

Notice and amendment history

1 published notice version reviewed by ProcuraAxis.

1 VERSION
  1. ocds-h6vhtk-050603-2025-04-23T09:42:51+01:00Preliminary market engagement notice on Find a Tender ·