Customer Experience Training - GEMS3

Opportunity overview

Customer Experience Training - GEMS3 Tender

Awarded to

Amounts belong to published awards or contracts. Where several suppliers share one value, it is labelled as shared and is not a supplier-specific allocation.

TRAIN 4 CHANGE LIMITED

Matched by number

Published award value: £683.4k
Awarded: 12 Aug 2025
Award ID: 1
Status: pending
Identifier: GB-COH 04049392
Location: Cirencester, UKK13, GL7 1US, United Kingdom

Classification

CPV80000000 — Education and training services

Lots

Lot 1£700k

Documents and notices

Contract award notice on Find a TenderOpen source ↗
Tender notice on Find a TenderOpen source ↗

Published notice details

Additional information from the published procurement release. Fields appear only when supplied by the source; check the original notice and tender documents before acting.

Scope, procedure and submissions

Id: 2025/S 000-016331
Status: complete
Above Threshold: Yes
Procurement Method: selective
Main Procurement Category: services
How to submit: https://procurement.gwr.com/ ↗
Procurement Method Details: Competitive flexible procedure
Expression Of Interest Deadline: 22 May 2025, 17:00

Procedure

Features: Expressions of Interest. Pre Qualification Questionnaire Invitation to Tender Negotiation - Best and Final Offer (BAFO) Approvals Contract Award

Legal basis

Id: 2023/54
Uri: https://www.legislation.gov.uk/ukpga/2023/54/contents ↗
Scheme: UKPGA

Techniques

Has Framework Agreement: Yes

Framework Agreement

Type: closed
Method: withReopeningCompetition
Description: na

Expected award period

Ends: 15 Sept 2025, 23:59

Special regime

utilities

Submission terms

Electronic Submission Policy: allowed

Languages

Lots and requirements

Entry 1

Id: 1
Status: complete
Has Options: Yes
Has Renewal: Yes

Value

Amount: 700,000
Currency: GBP
Including VAT: 814,000

Options

Description: Additional training services

Renewal

Description: Additional training services if required.

Suitability

Sme: Yes

Award criteria

Criteria

Criterion 1

Name: Quality Submission
Type: quality

Numbers

Entry 1

Number: 55
Weight: percentageExact

Criterion 2

Name: Commercial
Type: quality
Description: Contract

Numbers

Entry 1

Number: 5
Weight: percentageExact

Criterion 3

Name: Pricing
Type: price

Numbers

Entry 1

Number: 40
Weight: percentageExact

Contract period

Ends: 30 Sept 2027, 23:59
Starts: 15 Sept 2025, 00:00
Max Extent Date: 30 Jun 2028, 23:59

Items and delivery

Item 1

Id: 1
Related Lot: 1

Delivery locations

Entry 1

Region: UKK
Country: GB
Country Name: United Kingdom

Additional Classifications

Entry 1

Id: 80000000
Scheme: CPV
Description: Education and training services

Published documents

Entry 1

Id: conflictOfInterest
Description: Not published
Document Type: conflictOfInterest

Entry 2

Id: 016331-2025
Url: https://www.find-tender.service.gov.uk/Notice/016331-2025 ↗
Format: text/html
Notice Type: UK4
Description: Tender notice on Find a Tender
Document Type: tenderNotice
Published: 22 Apr 2025, 16:25

Buyer, suppliers and contacts

Organisation 1

Id: GB-COH-05113733
Name: FIRST GREATER WESTERN LIMITED

Roles

buyer

Address

Region: UKK14
Country: GB
Locality: Wiltshire
Postal Code: SN1 1HL
Country Name: United Kingdom
Street Address: Milford House 1 Milford Street

Details

Url: https://www.gwr.com/ ↗

Classifications

Entry 1

Id: privateUtility
Scheme: UK_CA_TYPE
Description: Private utility

Identifier

Id: 05113733
Scheme: GB-COH

Contact

Email: procurement@gwr.com

Additional Identifiers

Entry 1

Id: PXVG-2764-GZCQ
Scheme: GB-PPON

Organisation 2

Id: GB-COH-04049392
Name: TRAIN 4 CHANGE LIMITED

Roles

supplier

Address

Region: UKK13
Country: GB
Locality: Cirencester
Postal Code: GL7 1US
Country Name: United Kingdom
Street Address: Oakley House

Details

Url: http://www.train4change.com ↗
Vcse: No
Scale: sme
Sheltered Workshop: No
Public Service Mission Organization: No

Identifier

Id: 04049392
Scheme: GB-COH

Contact

Email: sarah@train4change.com

Additional Identifiers

Entry 1

Id: PPVQ-4353-NGMD
Scheme: GB-PPON

Award information

Award 1

Id: 1
Date: 13 Aug 2025, 00:00
Title: GWR - Customer Experience Training (GEMS3)
Status: pending
Has Renewal: Yes
Above Threshold: Yes
Main Procurement Category: services
Assessment Summaries Date Sent: 13 Aug 2025, 00:00

Items

Item 1

Id: 1
Related Lot: 1

Delivery locations

Entry 1

Region: UKK
Country: GB
Country Name: United Kingdom

Additional Classifications

Entry 1

Id: 79632000
Scheme: CPV
Description: Personnel-training services

Entry 2

Id: 79633000
Scheme: CPV
Description: Staff development services

Value

Amount: 683,365
Currency: GBP
Including VAT: 820,038

Renewal

Description: Failure to complete training in the given timescale

Documents

Entry 1

Id: 048428-2025
Url: https://www.find-tender.service.gov.uk/Notice/048428-2025 ↗
Format: text/html
Notice Type: UK6
Description: Contract award notice on Find a Tender
Document Type: awardNotice
Published: 13 Aug 2025, 14:18

Suppliers

Supplier 1

Id: GB-COH-04049392
Name: TRAIN 4 CHANGE LIMITED

Milestones

Entry 1

Id: 1
Type: futureSignatureDate
Status: scheduled
Due: 15 Sept 2025, 23:59

Related lots

Contract period

Ends: 31 Mar 2027, 23:59
Starts: 15 Sept 2025, 00:00
Max Extent Date: 31 Mar 2028, 23:59

Standstill Period

Ends: 22 Aug 2025, 23:59

Recorded locations

Buyer location · Wiltshire · UKK14 · SN1 1HL · United Kingdom
Delivery location · UKK · United Kingdom

Notice and amendment history

1 published notice version reviewed by ProcuraAxis.

1 VERSION

ocds-h6vhtk-0505e0-2025-08-13T14:18:11+01:00Tender notice on Find a Tender · 13 Aug 2025, 14:18